Job Description
Location: Austin, Texas, United States of America
Requisition ID: R35787
Position_Type: Full time
Job Description
Workplace Experience Coordinator
Zendesk is looking for a professional and accountable Workplace Experience Operations Coordinator to join our rapidly expanding Workplace Experience Team. We’re the department that keeps day-to-day life running smoothly for Zendesk’s employees, and we have a lot of fun along the way!
About you:
You are an experienced and organized multi-tasker who thrives in a busy, energetic workplace environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You’re flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company.
You’re an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused, have impeccable judgement. You always lead with "yes" but are comfortable saying “no” to requests that don’t fit team / company goals. You’re sensitive to employees’ needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that’s OK; last-minute requests don’t faze you!
Primary Responsibilities:
- Provide exemplary customer service to employees.
- Manage and run the front desk operations.
- Manage ticketing system, providing high level of customer satisfaction.
- Helps coordinate all in-office events for employees.
- Perform periodic walk-throughs and audits of the office.
- Liaise with vendors, property management as needed.
- Coordinate vendor management including assisting in procurement process and performance management.
- Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and physical plants.
- Coordinate and document all employee desk assignments, moves, and changes.
- Maintain Workplace Experience master documents. spreadsheets, calendars, and floor plans.
- Maintain accurate inventories of fixed assets.
- Assist with internal communications on up-to-date building events, maintenance, safety, and other issues.
- Assist and coordinate all safety (regional: EH&S) matters relating to the workplace.
- Coordinate the food and beverage program, including placing and stocking orders as necessary.
- Maintain office seating and neighborhood plans.
- Assist Senior Workplace Experience Specialist with general office projects.
- Develop and update Standard Operating Procedures.
- Provide orientation for new employees.
- Perform other duties and special projects as requested.
Requirements:
- Minimum of 2 years’ experience in Facilities/Office Coordination/Management
- Excellent communication skills across employees at all levels within the organization
- Demonstrated project management skills
- Strong computer skills including experience with Google Suite
- Interested in and adept at learning new computer programs and skills
- Familiarity with building operations (lighting, air conditioning, flooring, etc.)
- Demonstrated ability to handle multiple tasks with little or no supervision
- Advanced problem solving skills
- Positive attitude; grace under pressure
- Accurate, organized, punctual and accountable
Preferred Skills/Qualifications:
- Academic qualification in relevant discipline, degree / diploma preferred.
- Experience with light furniture assembly (cabinets, shelving, etc.).
- Experience with Building Management Systems and access control (Gable, S2) software
- Member of professional Facilities Management association
Hours:
- Mon-Fri, 8:00am-5:00pm; overtime sometimes required
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
About Us
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
More meaningful moments. Fewer Zoom calls.
What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
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Equal employment opportunity, including veterans and individuals with disabilities.
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