Zendesk

Location: San Francisco, California, United States of America | Madison, Wisconsin, United States of America Requisition ID: R34849 Position_Type: Full time Job Description Job Description Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations. You will combine hands-on offensive and defensive skills with product sensibility to design secure agent architectures, and champion company-wide and engineering changes to prevent AI agent-enabled abuse. Key responsibilities Threat strategy & modeling Lead threat modeling for AI agent features, integrations, and APIs (prompt injection, jailbreaks, data leakage, automated workflow abuse). Maintain an evolving attacker playbook specific to AI agents. Technical leadership & engineering collaboration Design and prototype mitigation controls...

Location: Madison, Wisconsin, United States of America | Austin, Texas, United States of America | San Francisco, California, United States of America Requisition ID: R35003 Position_Type: Full time | Full time Job Description Engineering Manager, Authentication (Core Services) Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking an experienced Engineering Manager to lead the Authentication team within Core Services Engineering. In this role you’ll own delivery for authentication security capabilities used across Zendesk products and services — including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens, session management, and abuse prevention. You’ll ensure these...

Location: Remote, Ontario, Canada | Remote, Texas, United States of America Requisition ID: R34734 Position_Type: Full time Job Description About the Role At Zendesk, we believe the future of customer success is rooted in human connection, driven by insight, and amplified by operational excellence. We are looking for a Strategy & Operations Partner within our Data and Insights group to serve as the primary architect and orchestrator for our Global Professional Services (PS) organization. In this high-impact role, you will be the primary business partner to our SVP of Professional Services, bridging the gap between frontline delivery teams and strategic execution. You aren't just managing tasks; you are designing the "connective tissue" that ensures our Pro-Serve team hits its objectives, KPIs, and revenue outcomes through sophisticated data insights and robust process development. Key Responsibilities Strategic Orchestration & Annual...

Location: San Francisco, California, United States of America Requisition ID: R34990 Position_Type: Full time Job Description Staff Software Engineer, Full Stack Engineering – Data and Analytics We are seeking a highly skilled software engineer to join our growing core Data and Analytics team. This position offers remote flexibility and works primarily aligning with Pacific Standard Time. Zendesk’s AI native data and analytics platform is built on top of proprietary memory graphs learned from analysts’ own interactions, supporting agentic and narrative driven insight discovery. Our team’s mission is to deliver a trusted and explainable analytics platform that is critical for customers to grow their businesses. The data and analytics core engineering team focuses on developing analytics capabilities on top of Zendesk’s customer data. We regularly evaluate existing and potential new datasets and are continually curious about how we can enhance...

Location: Austin, Texas, United States of America | Remote, California, United States of America Requisition ID: R34969 Position_Type: Full time Job Description Department: Information Technology (IT) Reports To: Senior Director, GTM Systems About the Role We are seeking a highly strategic and experienced Principal Product Manager for Partner Sales to lead the evolution of our partner technology ecosystem. The partner channel is a critical pillar for our next phase of explosive revenue growth. In this role, you will own the product vision and execution required to make our partner experience a significant competitive advantage. You will be the driving force behind creating a frictionless, end-to-end Go-To-Market (GTM) motion for our partners. By owning the integration between Partner Relationship Management (PRM) platforms like Impartner , and core internal GTM systems (including Salesforce, Adobe) , you will ensure our partners have the...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R34946 Position_Type: Full time Job Description The IT Principal Enterprise Delivery Lead is responsible for the large-scale orchestration of testing across complex integrations and major transformation programs, such as Enterprise Resource Planning (ERP). A critical responsibility of this role will be to serve as the primary Quality Assurance (QA) delivery lead for enterprise-wide initiatives, this role acts as a strategic partner to Business and Product leads to ensure critical, high-investment projects do not fail. By operationalizing the frameworks built by the QA CoE, this role drives the execution of QA governance, quality gates, and defect management discipline across the enterprise to ensure predictable, high-quality delivery outcomes. KEY RESPONSIBILITIES 1. Release Cycle Quality Governance Drive operational QA execution...

Location: San Francisco, California, United States of America Requisition ID: R34785 Position_Type: Full time | Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. Location: San Francisco, CA (Hybrid) Job Summary: As a Senior Technical Program Manager within Product Development in San Francisco working on Forethought AI Agents by Zendesk, you will own and drive complex, cross-functional technical programs that deliver measurable outcomes and support Level 2/3 OKRs. You’ll work closely with Product, Design, and Engineering partners (CIO, Data, Legal, Finance and GTM teams) to identify and resolve cross-team dependencies early, reduce delivery risk, and translate strategy...

Location: Remote, California, United States of America | Remote, Colorado, United States of America | Remote, Arizona, United States of America | Remote, Texas, United States of America | Remote, Ohio, United States of America Requisition ID: R34900 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re hiring a Strategic Pursuit Lead to join our Strategic Pursuit team and own pursuit strategy for the most complex, high‑value opportunities (typically $1M+). In this role you will leverage CX and technical expertise to shape executive conversations, orchestrate cross‑functional execution, and define outcome‑driven value propositions that shift discussions from...

Location: Remote, California, United States of America | Remote, Colorado, United States of America | Remote, Arizona, United States of America | Remote, Texas, United States of America | Remote, Ohio, United States of America Requisition ID: R34901 Position_Type: Full time Job Description Senior Strategic Pursuits Lead Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re hiring a Senior Strategic Pursuits Lead to join our Strategic Pursuit team and own pursuit strategy for the most complex, high‑value opportunities (typically $1M+). In this role you will leverage CX and technical expertise to shape executive conversations, orchestrate cross‑functional execution, and define outcome‑driven...

Location: Austin, Texas, United States of America | Krakow, Poland | Madison, Wisconsin, United States of America Requisition ID: R34904 Position_Type: Full time Job Description Are you ready to leverage your technical expertise to shape security compliance at a global scale? If so, come join our innovative, global Security team in a leading SaaS powering billions of conversations with over 100.000 brands that people know and love! Zendesk is seeking a Senior Security Analyst to join our growing fast-paced Security Technical Compliance team. We are looking for an individual with compliance skills, deep curiosity, and the adaptability to thrive in our ever-evolving landscape. We are seeking someone who can master a highly technical craft while simultaneously demonstrating understanding, friendliness, and an eagerness to focus and collaborate: an individual who combines technical expertise with a positive demeanor, is self-motivated, able to keep up with...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America | San Francisco, California, United States of America Requisition ID: R34787 Position_Type: Full time | Full time | Full time Job Description Senior Full Stack Engineer, Solve Voice Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable. Your work will reduce latency, improve conversation flow, and make voice interactions an effective channel for AI-driven support. What you’ll be doing Design and implement backend services powering real-time voice...

Location: Remote, New York, United States of America | Remote, Washington D.C., United States of America | Remote, California, United States of America | Austin, Texas, United States of America | San Francisco, California, United States of America Requisition ID: R34752 Position_Type: Full time Job Description Forward Deployed Engineer (FDE) — AI & Solutions Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re hiring a Forward Deployed Engineer (FDE) to join our Technical Presales team. Where you’ll be an elite hybrid: part software engineer, part strategic consultant. You’ll do more than just sell the dream, you’ll execute what’s possible. In this role you’ll be embedded with strategic...

Location: Remote, Texas, United States of America Requisition ID: R34822 Position_Type: Full time Job Description CXSO Renewals Strategy and Analytics - About the Role At Zendesk, we believe the future of customer success is rooted in human connection, driven by insight, and amplified by operational excellence. We are looking for a Strategy & Analytics Partner within our Data and Insights group to serve as the primary architect and orchestrator for our Global Renewals organization. In this high-impact role, you will be the primary business partner to our VP of Renewals, bridging the gap between frontline renewal management and strategic execution. You aren't just managing tasks; you are designing the "connective tissue" that ensures our Renewals team hits its objectives, Gross Retention Rate (GRR), and revenue outcomes through sophisticated data insights and robust process development. Your focus will be on maximizing the retention of Annual...

Location: Austin, Texas, United States of America Requisition ID: R34813 Position_Type: Full time Job Description Who we’re looking for We are seeking a Senior Learning Architect to design, build, and maintain the educational ecosystem for Zendesk customers. In this role, you will not just "create training"; you will act as a bridge between internal Zendesk teams and our customers, turning complex technical workflows and thought leadership into impact learning experiences. Your primary mission is to empower Zendesk customers and drive growth. You will own the architectural vision of our customer-facing learning assets, ensuring they are scalable, measurable, and deeply aligned with business success metrics. You will identify opportunities for AI to accelerate content development, enhance learning, and improve measurement. The ideal candidate will have a strong background in training design and development, excellent communication skills, and a...

Location: Austin, Texas, United States of America Requisition ID: R34800 Position_Type: Full time Job Description Who We're Looking For We're looking for a Senior Manager, Revenue Recognition to join our team in Austin, TX and own the operational core of our revenue close — from period open to final posting in Zuora Revenue (RevPro). This is a hands-on role built for someone with deep technical accounting roots and the operational discipline to run a clean, repeatable close every month. If you've built your foundation in Big 4 audit, moved into an operational revenue role, and found yourself genuinely invested in getting the subledger right — this might be the right next step. What you'll be doing Lead the end-to-end monthly open and close process in **Zuora Revenue (RevPro)**, ensuring accuracy, timeliness, and audit-readiness every cycle Oversee the integration and posting of revenue-related journal entries into the GL, ensuring proper...