Zendesk

Location: Austin, Texas, United States of America | San Francisco, California, United States of America Requisition ID: R35738 Position_Type: Full time Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. Our AI-informed solutions turn every interaction into an opportunity for authentic human connection. Helping businesses deliver faster, smarter, and more personal experiences at scale. To advance this vision, we’re seeking an inspiring, AI-forward Manager, SMB Sales who is passionate about building high performance teams and shaping the future of our SMB business. In this role, you will lead a dynamic group of Account Executives, unlocking their potential, elevating sales excellence, and driving revenue across both new business and expansion. You will harness AI, data, and strategic insight to accelerate growth, streamline execution, and empower your team to deliver exceptional customer...

Location: Remote, Colorado, United States of America Requisition ID: R35709 Position_Type: Full time Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building AI-driven, intelligent CX solutions rooted in the belief that behind every interaction is an opportunity to make a meaningful human connection. The Hunter AE creates and closes durable net-new business. The role turns priority prospects into customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, commercial judgment and a clean transition to the post-sale account team. It does not own installed-base expansion or post-sale commercial outcomes. What you’ll be doing Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted outbound, inbound conversion, partner routes and disciplined...

Location: Madison, Wisconsin, United States of America Requisition ID: R35707 Position_Type: Full time Job Description Financial Analyst, GTM Finance & Strategy What you'll be doing Partner with CX and cross-functional teams to advise on strategy, monitor costs, and communicate critical financial developments. Use financial modeling and innovative analytics to enhance understanding of Zendesk’s Customer Success organization and identify opportunities to increase value. Manage headcount forecasting processes for CX cost centers, ensuring accuracy, reconciliation, and timely updates through collaboration with business partners. Facilitate decision-making by preparing clear financial summaries and delivering insights through impactful presentations. Perform month-end financial close, forecasting, and prepare management reports related to financial results. Serve as a Finance & Strategy point of contact and approver...

Location: San Francisco, California, United States of America Requisition ID: R35704 Position_Type: Full time Job Description Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses. As a Senior Sales Engineer, you’ll be at the forefront of transforming how leading brands leverage Zendesk’s AI-powered platform. As a trusted advisor and technical thought leader, you’ll take the lead in navigating complex customer challenges. Delivering innovative, scalable solutions that...

Location: Remote, Washington, United States of America Requisition ID: R35708 Position_Type: Full time Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building AI-driven, intelligent CX solutions rooted in the belief that behind every interaction is an opportunity to make a meaningful human connection. The Hunter AE creates and closes durable net-new business. The role turns priority prospects into customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, commercial judgment and a clean transition to the post-sale account team. It does not own installed-base expansion or post-sale commercial outcomes. What you’ll be doing Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted outbound, inbound conversion, partner routes and disciplined...

Location: Austin, Texas, United States of America | Remote, Nevada, United States of America | Remote, Washington, United States of America | Remote, California, United States of America | Remote, Texas, United States of America Requisition ID: R35696 Position_Type: Full time Job Description Director, Contact Center Platform Architecture At Zendesk, we’re on a mission to power exceptional service for every person on the planet. We’re looking for a technically credible leader to build and lead our global contact center, center of excellence solutions architecture team focused on customer experience, cloud contact centres, and AI. This is a hands-on management role. You’ll grow a globally distributed team while shaping technical strategy and engaging directly with enterprise customers, senior executives, and the wider industry. You’ll help customers solve complex contact-centre challenges and bring teams across Zendesk and our partner ecosystem together...

Location: San Francisco | Austin, Texas, United States of America Requisition ID: R35663 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a strategic, hands-on marketing leader to build the global framework and programs that help Zendesk engage priority accounts and industries—and create measurable pipeline impact. In this role, you’ll turn account, buying-group, industry, and intent insights into relevant marketing experiences that help Sales start better conversations, progress opportunities, and grow Zendesk’s presence in strategic markets. What you’ll be doing Build and evolve Zendesk’s global account-based experience (ABX) operating model...

Location: San Francisco, California, United States of America | Austin, Texas, United States of America Requisition ID: R35693 Position_Type: Full time Job Description Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building AI-driven, intelligent CX solutions rooted in the belief that behind every interaction is an opportunity to make a meaningful human connection. The Hunter AE creates and closes durable net-new business. The role turns priority prospects into customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, commercial judgment and a clean transition to the post-sale account team. It does not own installed-base expansion or post-sale commercial outcomes. What you’ll be doing Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted...

Location: San Francisco, California, United States of America Requisition ID: R35653 Position_Type: Full time Job Description Who We're Looking For Zendesk is a global leader in AI-powered customer and employee service, renowned for our powerful yet user-friendly solutions. We are seeking an experienced Product Marketing Manager to help drive product, sales, and adoption initiatives for Zendesk’s fast-growing employee service business. You will play a meaningful role in driving our employee service business forward by defining and executing GTM strategies to achieve our company’s ambitious employee service goals. You will partner cross-functionally across our product and GTM organizations and work closely with senior leaders in sales, marketing, and product. You are an expert storyteller who is passionate about ‘rolling your sleeves up’ and working with a broad set of stakeholders to get things done. You will report to the Director of Employee Service...

Location: Remote, Texas, United States of America | Austin, Texas, United States of America | Madison, Wisconsin, United States of America | Remote, Wisconsin, United States of America Requisition ID: R35460 Position_Type: Full time Job Description CX Ops Manager - Professional Services About the team The CX Strategy & Operations Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale. We do this through tooling, automation, processes and enablement - all in service of our goal of delivering best-in-class customer experience. About the role We are looking for a CX Operations Manager to support Zendesk’s Professional Services organization. You will drive the business direction and day-to-day effectiveness of Certinia, our Professional Services platform, while partnering with IT on technical administration and system changes. You will...

Location: Remote, California, United States of America | Remote, Oregon, United States of America | Remote, Washington, United States of America Requisition ID: R35647 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re looking for a strategic, hands-on Sr. HR Business Partner to support our Product Development organization. In this role, you’ll partner with leaders to build healthy, high-performing teams and translate business priorities into practical people plans that help Zendesk build great products, move with focus, and grow sustainably. What you’ll be doing Partner with senior Product Development leaders to shape people strategies that support...

Location: San Francisco, California, United States of America Requisition ID: R35656 Position_Type: Full time Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building AI-driven, intelligent CX solutions rooted in the belief that behind every interaction is an opportunity to make a meaningful human connection. We’re seeking a dynamic Commercial Account Executive to join our Bay Area focused Sales team. In this role, you’ll be instrumental in driving growth across one of the most innovative and tech forward regions in the world. You’ll help commercial organizations modernize their customer experience through cutting-edge AI and automation. Transforming how they connect with their customers at scale. You will play a vital role in growing Zendesk’s Commercial account base, managing full cycle sales from prospecting through close, while expanding...

Location: Austin, Texas, United States of America | Remote, Colorado, United States of America | Remote, California, United States of America | Remote, Texas, United States of America | Remote, Illinois, United States of America Requisition ID: R35600 Position_Type: Full time Job Description Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies,...

Location: Remote, Wisconsin, United States of America | Remote, Texas, United States of America | Remote, California, United States of America Requisition ID: R35626 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re looking for a strategic, highly driven and highly organized Chief of Staff to partner with our Chief People Officer and People Leadership Team. In this role, you’ll turn priorities into progress—bringing clarity to our strategy, portfolio, operating rhythm, and communications so the People team can deliver meaningful outcomes for our employees and the business. What you’ll be doing Partner closely with the CPO to shape and execute the People...

Location: Austin, Texas, United States of America | Remote, Colorado, United States of America | Remote, California, United States of America | Remote, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R35515 Position_Type: Full time Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services organization is building the capabilities, operating model, and executive partnerships required to help customers realize measurable value from AI at scale. As the Senior Director, you will set the global direction for AI Services Consulting and lead leaders and senior consultants who shape strategy, elevate delivery quality, and accelerate customer outcomes. Mission You will own the global strategy and operating model for AI Services Consulting, building a high-performing...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R35539 Position_Type: Full time Job Description Overview: The Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a bright, driven individual who will succeed in a fast-paced environment and support our team in making sound recommendations that will allow the company to succeed on our mission to power exceptional service for every person on the planet. The primary function of a Senior Finance Manager is to influence and create strong, trusted relationships across business leaders. They will need to leverage high-precision forecasting and build complex financial models to communicate actionable insights and influence business impacting decisions. Your impact will be felt immediately as you partner with...

Location: San Francisco, California, United States of America Requisition ID: R35120 Position_Type: Full time Job Description As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you’ll work alongside our Core Account Executive (AE) team, leveraging your technical expertise to prospect, demo, and close deals while delivering value-driven solutions to our customers within the EMC segment in the AMER region. Main Responsibilities Sales Goal Achievement: Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory. Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits. Customer Engagement: Build and nurture strong relationships with customers, understanding their business...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R35513 Position_Type: Full time Job Description Location : Austin, Texas (Hybrid) Department / Team: Professional Services - Technical Services Reports to : Senior Director, Technical Services Why This Role / Why Now As customers adopt more sophisticated AI-enabled experiences and integrations, strong technical architecture is critical to successful transformation. Within Zendesk’s Professional Services organization, Technical Architects help customers design, configure, integrate, and extend the Zendesk platform to solve complex business needs, accelerate time to value, and achieve measurable business outcomes. Mission Lead and grow a team of Technical Architects who help enterprise customers design, implement, integrate, and adopt scalable solutions on the Zendesk platform. Set standards for discovery, project...