Zendesk

Location: Remote, Texas, United States of America | Remote, Mexico City, Mexico | Remote, Sao Paulo, Brazil | Remote, North Carolina, United States of America | Remote, Quebec, Canada Requisition ID: R35123 Position_Type: Full time Job Description About Us Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to enhance customer interactions and operational efficiency. Position Overview We are seeking a Platform Architect to join our Sales Engineering Center of Excellence team. This role is ideal for a technical professional with a strong, hands-on background in contact center administration, operations, or design who wants to apply that practitioner knowledge to the pre-sales solutioning process. Working with Zendesk, Amazon...

Location: Madison, Wisconsin, United States of America Requisition ID: R35117 Position_Type: Full time Job Description Revenue Operations Analyst Job Description An industry-leading tech company! At Zendesk, we build software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and OpenTable) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future! What you’ll do: Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce...

Location: Remote, California, United States of America | Remote, Illinois, United States of America | Remote, New York, United States of America | Remote, Texas, United States of America Requisition ID: R35013 Position_Type: Full time Job Description Forward Deployed Engineer (FDE) – AI & Solutions As a Forward Deployed Engineer (FDE), you are part of an elite technical hybrid—part software engineer, part strategic consultant. You don't just sell the dream; you build the reality. You will be embedded with our most strategic customers to solve their most complex, high-stakes technical blockers. Whether it’s architecting a multi-layered AI agent, building custom data pipelines for Zendesk, or integrating our AI capabilities into a legacy tech stack, you are the "boots on the ground" builder who ensures our technology delivers measurable ROI. What You’ll Do Drive Outcomes and own the "Last Mile" of AI: Lead complex end-to-end deployments...

Location: San Francisco, California, United States of America Requisition ID: R35092 Position_Type: Full time Job Description Role: Senior Product Marketing Manager Function: Drive Zendesk’s product marketing efforts to ensure successful launch, adoption, and impact of platform capabilities for building and customizing on Zendesk. This role is responsible for a wide range of functions including market and customer research, messaging and positioning development, technical marketing, GTM enablement, and partnership with a cross-functional team tied to sales, marketing, and product to achieve company goals. Elements: Develop clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc. Apply market knowledge to strengthen the overall message. ​​ Develop compelling storytelling and communication materials. Create slides and...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America | San Francisco, California, United States of America Requisition ID: R35034 Position_Type: Full time | Full time Job Description Job Description Who we're looking for The Senior Platform Architect (PA) is responsible for all technical, solution, and competitive aspects of the Zendesk AI customer engagement. PA’s must be customer and solution obsessed and extremely technically savvy. They must have demonstrated success selling to Enterprise and/or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. What you bring to the role Customer-Obsessed Enterprise Expertise: A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce,...

Location: Remote, California, United States of America | Remote, New York, United States of America | Remote, Texas, United States of America | Remote, Georgia, United States of America | San Francisco, California, United States of America Requisition ID: R35090 Position_Type: Full time Job Description About the role Zendesk is building the future of AI-powered customer and employee service. Our products help organizations resolve customer issues across channels, automate complex workflows, and protect sensitive customer and end-user data at global scale. Security is foundational to that trust. We are looking for a Senior Director of Product Security to define and lead the next chapter of product security at Zendesk. This is a senior leadership role for someone who can set a compelling long-term vision, build and scale strong teams, influence product and engineering strategy, and still go deep technically when the situation requires it. You should be...

Location: Remote, California, United States of America | Remote, Colorado, United States of America | Remote, Texas, United States of America | Austin, Texas, United States of America | Remote, Massachusetts, United States of America Requisition ID: R35071 Position_Type: Full time Job Description Company Overview Zendesk powers modern, AI-first customer service for organizations of all sizes. Our platform combines ticketing, messaging, help center, voice, analytics, and workforce/quality tools with AI agents and Copilot, delivered with predictable per-agent pricing and robust add-ons. We differentiate with speed, agility, and an intuitive, out-of-the-box platform that’s trusted by more than 160,000 businesses worldwide. Role Overview We are seeking a strategic and hands-on Senior Manager, Pricing Strategy to support and drive monetization of Zendesk products. The role involves investigating and evaluating pricing and packaging strategies to...

Location: Austin, Texas, United States of America Requisition ID: R35036 Position_Type: Full time Job Description Position Summary: The AMER/LATAM Security & Safety Manager is responsible for overseeing physical safety and security, as well as ensuring compliance with occupational health and safety requirements across our regional offices, including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, along with other smaller field sites. As a key member of the Global Security & Safety team, this role encompasses a variety of security and safety duties, including performing security and safety inspections, executing security and safety planning for corporate events, and evaluating and responding to life safety incidents. What you’ll be doing: Risk Control and Compliance: Plan, implement, and verify risk control and compliance programs to ensure the adoption of safe work practices, including emergency response, workplace violence...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R35000 Position_Type: Full time Job Description Location : Austin, TX / Madison, WI Department / Team : Expert Services — Services Consulting Reports to : Bethany Neubauer Customer experience is being reshaped by AI-driven capabilities, but transformation still depends on excellent consulting delivery and scalable services execution. Zendesk’s Expert Services Consulting team helps customers launch, optimize, and realize value from our solutions quickly and consistently. This role strengthens delivery discipline and team capability at a moment when predictable, high-quality professional services drive retention, expansion, and product adoption. Mission You will lead and grow a regional expert services team that consistently delivers predictable, high-quality outcomes and accelerates customer adoption and value realization....

Location: Remote, Texas, United States of America | Austin, Texas, United States of America | San Francisco, California, United States of America Requisition ID: R35001 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re hiring a Vice President, Total Rewards to be the strategic leader across HR for compensation, benefits, accommodations, and HR compliance. In this role you’ll define and execute on a holistic total rewards strategy, set enterprise standards, and enable scalable delivery through service teams, automation and AI so Zendesk can attract, retain and reward the best talent globally. You will play a vital role in modernizing how HR delivers...

Location: Madison, Wisconsin, United States of America | Remote, California, United States of America | Austin, Texas, United States of America | San Francisco, California, United States of America Requisition ID: R35028 Position_Type: Full time Job Description Manager of Strategic Sourcing, Software and Engineering Location: Hybrid role in: Austin, TX Madison, WI San Francisco, CA The Global Strategic Sourcing team helps maximize value and minimize risk through Zendesk’s vendor relationships and ensures the organization has the goods and services needed for success. As Manager of Strategic Sourcing, you will play a key role during the sourcing strategy and execution across software and engineering categories. You’ll use your innovative thinking, analytical and negotiating skills to oversee and lead highly complex negotiations, contract review, and usage forecasting to achieve top-line growth and maximize value to the company....

Location: San Francisco, California, United States of America Requisition ID: R34982 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Sr. Workplace Events Specialist to join our San Francisco Workplace team. In this role you’ll design and deliver high-impact, inclusive employee events and connection programs that strengthen culture, drive engagement, and support Zendesk’s strategy of building human-centered experiences. The role is split approximately 75% events (event design & execution) and 25% workplace operations (administrative support and coordination). You will manage logistics locally in San Francisco and serve as a planning partner...