Zendesk

Location: Austin, Texas, United States of America Requisition ID: R34250 Position_Type: Full time Job Description As the Manager of Technical Architecture you will be responsible for leading the Technical Architecture team within your function of the Zendesk Global Managed & Professional Services organization. You will work closely with services leadership and cross-functional teams to ensure we achieve our project delivery, utilization, and customer satisfaction goals. To be successful in this role, you’ll need to be an established and experienced leader who enjoys working on software, mentoring, managing, and closely monitoring project and performance goals. The ideal candidate will be energetic, creative, intelligent, analytical, and eager to take on responsibility and teach/develop/inspire new skills across the team - while setting standards for repeatable processes that drive success on a consistent basis. This is a customer-centric role and...

Location: Austin, Texas, United States of America | Remote, Georgia, United States of America | Remote, Florida, United States of America Requisition ID: R32514 Position_Type: Full time Job Description As a Services Consultant , your primary responsibility will be to lead the end-to-end technical delivery for our customers. You'll take ownership of the implementation process, from initial requirements gathering to successful go-live, ensuring solutions are technically sound and aligned with customer business goals. Responsibilities Technical Expertise & Problem-Solving: Serve as a subject matter expert on Zendesk for Contact Center. Provide expert recommendations, identify workarounds, and confidently handle high-profile customers. Solution Design & Documentation: Lead design and configuration workshops with customers, producing detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions....

Location: Austin, Texas, United States of America | Remote, Wisconsin, United States of America | Remote, Washington D.C., United States of America | Remote, Washington, United States of America | Remote, Virginia, United States of America Requisition ID: R33636 Position_Type: Full time Job Description As a Solutions Architect , your main responsibility will be to act as the key technical expert during the pre-sales process. You will work closely with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions that meet their unique business needs, ultimately securing new professional services engagements. Responsibilities Lead Pre-Sales Technical Scoping. Provide expert technical support to the sales team by analyzing customer requirements and recommending the most effective use of Zendesk products and services. Create detailed professional services estimates and proposals for...

Location: Austin, Texas, United States of America | Remote, Colorado, United States of America | Remote, California, United States of America Requisition ID: R34529 Position_Type: Full time Job Description We are looking for a support expert who is ready to set the standard for best-in-class customer support. You are the designated support contact for Zendesk's Premier customers. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk. You bring technical and support expertise to this elite team, whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support. Responsibilities: You are an integral member of a highly technical team dedicated to delivering...

Location: Remote, Wisconsin, United States of America Requisition ID: R34579 Position_Type: Full time Job Description Why This Role? Why Now? The world of customer experience isn’t just evolving—it’s being revolutionized. At Zendesk, we don’t watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we’re resetting the standard for what customer service—and customer success—can mean on a global stage. Mission Consider the Zendesk Principal Customer Success Manager - Strategic segment role if you are ready to be a pioneer in the future of Customer Experience (CX). This is a dynamic advisory position that puts you at the forefront of leveraging Zendesk's cutting-edge AI technologies to guide customers directly to their desired business outcomes. You will gain full ownership of your customer relationships, acting as an orchestrator and strategic partner, responsible for driving product adoption,...

Location: Austin, Texas, United States of America Requisition ID: R34242 Position_Type: Full time Job Description Technical Architect As our Technical Architect, you will be enrolled in any duties as understanding, detailing, and implementing all customer requirements according to scope. You will actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes, ask questions to dig into the customer’s use case to collect and assemble the business problem to solve, and craft their Zendesk instance for the customer to be successful. Seek to understand our current & prospective customers’ needs and lead technically oriented customer conversations. Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual & prospective customers’. Communicate highly technical concepts to a...

Location: San Francisco, California, United States of America | Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R34720 Position_Type: Full time Job Description Zendesk is seeking an experienced US International Tax professional to support the company’s growing global tax footprint. As a US-headquartered SaaS company with expanding international operations, Zendesk’s cross-border transactions require careful evaluation not only from a local country perspective, but also through a US tax lens. While primarily focused on international tax, this role will also leverage broad US tax knowledge to support the quarterly and annual tax provision process and assist with various domestic tax matters as they arise. This role will support the execution of key international tax initiatives, including entity restructurings, cash repatriation, IP and transfer pricing alignment, and M&A integration, with a focus on...

Location: Remote, California, United States of America | Remote, Washington, United States of America | Remote, Colorado, United States of America | Remote, Virginia, United States of America | Remote, Texas, United States of America Requisition ID: R34626 Position_Type: Full time Job Description About us We are looking for a Senior Operations Manager to support the Product Development Operations team. You will work cross-functionally to strengthen operational rigor across Product Development—improving planning, execution, and ways of working so teams can deliver customer value with greater clarity, predictability, and impact. The Product Development Operations team at Zendesk enables the Product Development org to accelerate the value they deliver and help employees do their best work. In this role, you will bring strong operations and process design experience in a SaaS environment, a practical understanding of product development life cycles, and the...

Location: Austin, Texas, United States of America | Remote, Texas, United States of America Requisition ID: R34717 Position_Type: Full time Job Description Who We’re Looking For We are seeking a Consultant level HRIS Analyst who is as comfortable designing and building a best-in-class global business process as they are diving into the ticket queue to solve a complex errors. You are someone who leads the evolution of our Workday landscape but remains deeply "hands-on" in the system. You don't just fix problems; you document the "why" and bring junior team members along for the ride. We need a versatile Workday expert who has the breadth to see how changes impact across the broader ecosystem and a desire to continue developing. What You’ll Be Doing End-to-end Configuration: Own the end-to-end configuration for Workday Recruiting (Business Process, Reports, Integrations, Gem Overlay, and Security) while maintaining "day-to-day" ticket workload across...

Location: Austin, Texas, United States of America | Montreal, Canada Requisition ID: R34562 Position_Type: Full time Job Description Are you a commercially-savvy sales operations leader who thrives at the intersection of process design, data-driven decision making, and organisational change? Do you excel at building scalable operational frameworks and bringing structure to complexity; whether that's a rapidly scaling AI sales motion, a harmonisation programme, or the integration of an acquired business? At Zendesk, the AI Product Specialist organisation is central to how we scale AI capabilities embedded in customer experience solutions. As we grow, we need a dedicated operational leader to own the design, execution, and continuous improvement of the sales operations function that underpins this business. As Sales Operations Lead for AI Product Specialists, you will be the primary operational partner to AI sales leadership, owning the end-to-end...

Location: Austin, Texas, United States of America Requisition ID: R34041 Position_Type: Full time Job Description What is Expected of You As the Senior AI Product Specialist Sales Operations Analyst, you serve as the analytical and operational cornerstone of Zendesk’s AI Product Specialist sales organization. This role uniquely blends sales operations expertise with deep technical and data manipulation skills to optimize AI product specialist workflows, drive pipeline accuracy, and empower data-driven sales and product strategies. You ensure that complex sales processes and product adoption metrics run with precision, facilitating strategic decisions that fuel growth, integration, and innovation across evolving business ecosystems. Role Overview Do you thrive at the intersection of sales operations, AI product and data-driven process creation and development? This role offers the opportunity to lead operational excellence for...

Location: Austin, Texas, United States of America Requisition ID: R34377 Position_Type: Full time Job Description Role Overview: The Senior Alliance Manager, AWS, will own and drive the strategic partnership with AWS to maximize co-sell motions and create joint value propositions that accelerate business growth. This role requires deep experience in managing collaboration with AWS teams, navigating the AWS Marketplace, and supporting comprehensive co-selling initiatives, including integrations and joint go-to-market efforts with Zendesk and AWS. Key Responsibilities: Develop and execute a strategic alliance plan with AWS to drive revenue growth through co-selling activities. Collaborate closely with AWS business development, sales, marketing, and technical teams to identify and prioritize co-selling opportunities. Lead joint value creation initiatives that highlight the combined solution benefits with AWS and Zendesk, fostering...

Location: Austin, Texas, United States of America Requisition ID: R34607 Position_Type: Full time Job Description Software Engineer Intern Engineering & Integration Shared Services Who We're Looking For: Zendesk is seeking an innovative and motivated Software Engineer Intern to join our growing Engineering & Integration Shared Services team. This role provides a unique opportunity to lead a self-directed, innovative project focused on next-generation solutions. As an intern, you will primarily drive an exploratory technical project from concept to working prototype, operating outside of the team's critical roadmap. Responsibilities: Innovative Project Ownership: Define the scope, design, and implement an innovative, self-directed software project, focusing on exploratory use cases (e.g., leveraging AI/ML or new integrations) Research & Prototyping: Conduct research into potential applications of existing and new...

Location: San Francisco, California, United States of America | Remote, Texas, United States of America | Remote, California, United States of America Requisition ID: R34578 Position_Type: Full time Job Description The Enterprise Machine Learning team drives organizational value through scalable ML solutions and data-driven insights, fundamentally changing how business decisions are made. We collaborate closely with stakeholders, applying the latest advances in machine learning, deep learning, and large language models (LLMs) to create highly impactful outcomes. Our commitment is to advance the state of AI, statistical modeling, and robust system design to enhance and expand our core business capabilities. Location San Francisco, CA or Austin, TX (Hybrid) Schedule: This is a hybrid role requiring an average of 2 days per week in-office, or as otherwise determined by the hiring manager Role Overview As a Machine Learning...

Location: Remote, Wisconsin, United States of America | Austin, Texas, United States of America | Madison, Wisconsin, United States of America | San Francisco, California, United States of America Requisition ID: R34523 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Senior Engineering Manager to lead our team focused on cloud governance, IAM, secrets management and delivery. You’ll strengthen our cloud security architecture and compliance posture through automation and close partnership with internal engineering teams. By delivering secure‑by‑default platforms and guardrails, you’ll protect the integrity of Zendesk’s systems while accelerating...

Location: San Francisco, California, United States of America Requisition ID: R34509 Position_Type: Full time Job Description Who We’re Looking For We’re hiring a confident, creative, data‑driven Regional Marketing Manager to own and scale Bay Area marketing which positions Zendesk as the leader in AI for Service. This is a high-visibility role with regular executive exposure and frequent customer-facing moments: perfect for someone who wants to shape a category, accelerate pipeline, and create unforgettable in-person experiences that make competitors jealous. You’ll be equal parts strategist and doer: designing regional go-to-market plans, partnering tightly with Enterprise sales to drive and accelerate deals, and inventing new ways to engage prospects and customers. You love testing new formats, iterating quickly on what works, and turning experimental programs into repeatable revenue engines. If you bring big ideas to brainstorms, execute relentlessly,...

Location: San Francisco, California, United States of America Requisition ID: R34559 Position_Type: Full time Job Description Join us at Zendesk, where we are on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We are seeking a Director of Software Engineering, based in our San Francisco office, to lead and scale global Platform engineering teams. In this role, you’ll drive the architecture and delivery of API-first, cloud-native platform services that enable partners and customers to build intelligent, AI-powered experiences at scale. You will move the needle on Zendesk’s strategic goals by delivering reliable, extensible platform capabilities and connecting those capabilities to our AI and ecosystem strategies. Location...

Location: San Francisco, California, United States of America Requisition ID: R34520 Position_Type: Full time Job Description Job Title: Executive Assistant Location: San Francisco, CA Position Type: Full-Time About Us At Zendesk, we are committed to fostering a culture of excellence, collaboration, and innovation. We believe strong administrative support is key to our success and invite motivated, career-driven individuals to join us in a dynamic, inspiring environment where you can grow and advance your career. About the Role We are seeking a detail-oriented and proactive Executive Assistant to support our teams through expert management of calendars, travel, expenses, and daily operations within the office. This role is ideal for someone organized, communicative, and eager to learn and develop professionally. You will thrive in a fast-paced, team-focused setting and play an essential part in our ongoing success....

Location: Austin, Texas, United States of America Requisition ID: R34532 Position_Type: Full time Job Description As a pivotal senior individual contributor, the Senior Marketing Operations Manager, Martech & AI Transformation will architect a modern, intelligent marketing ecosystem. You aren't just managing tools; you are driving the shift from traditional automation to AI-driven orchestration. Reporting to the Director of Marketing Operations, you will be the cross-functional lead responsible for Martech cohesion, AI-readiness, and the adoption of high-impact technologies. You will bridge the gap between "AI-curious" and "AI-native," piloting cutting-edge tools (GenAI, agentic workflows, predictive modeling) while ensuring our core stack remains secure, integrated, and optimized for revenue. What you’ll be doing Architect an AI-Ready Ecosystem Define and evolve an organization-level Martech architecture that prioritizes data fluidity and...