Zendesk

Location: Remote, Florida, United States of America | Remote, Washington D.C., United States of America | Remote, Washington, United States of America | Remote, Virginia, United States of America | Remote, South Carolina, United States of America Requisition ID: R35108 Position_Type: Full time Job Description About Us: We are an innovative and fast-moving business focused on helping companies build better relationships with their customers. We take pride in the impact our work has on organizations, while also caring deeply about the experience of our employees and the culture we build together. Zendesk helps companies improve customer engagement through powerful, scalable, and easy-to-use software solutions. Our products enable organizations to move faster, operate more efficiently, and deliver better customer experiences across every touchpoint. We are looking for a Senior Solutions Architect to help expand our Services business in North America....

Location: Remote, California, United States of America Requisition ID: R35207 Position_Type: Full time Job Description Department: Customer Experience Strategy & Operations Location: Remote / Flexible Reports to: Tuyen Wu At Zendesk, we believe the future of customer success is rooted in human connection, driven by insight, and amplified by operational excellence. The Zendesk Customer Experience (CX) organization is undergoing a massive transformation, and we need a heavy-hitting Senior Analyst, to join our CX Data & Insights team to uplevel our capabilities across the business. This Individual Contributor (IC) role is designed as a "quantitative swiss army knife" who can act as a trusted advisor to CX leadership. In this role, you will bridge the gap between complex datasets and strategic execution, ensuring that our business leaders make data-driven decisions. You will be the primary architect determining whether we are...

Location: San Francisco, California, United States of America Requisition ID: R35209 Position_Type: Full time Job Description Zendesk is looking for a Director of GTM M&A Strategy and Integration to lead go-to-market strategy and execution for acquired businesses, new product motions, and complex cross-functional GTM transformations. This role sits at the intersection of Sales Strategy, Corporate Development, Revenue Operations, Enablement, Product Marketing, Deal Desk, Legal, IT, and regional GTM leadership. You will help translate acquisition strategy into durable field execution: clear sales motions, operating models, routing rules, enablement plans, reporting, quoting processes, partner readiness, and launch governance. The ideal candidate is a strategic operator who can move fluidly from executive-level integration planning to detailed execution follow-through. You should be comfortable resolving ambiguity, aligning senior stakeholders, building...

Location: San Francisco, California, United States of America | Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R35184 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. Outstanding candidates will be considered outside of office locations for a fully remote role. We’re seeking a proactive and entrepreneurial Senior Product Counsel to support our global AI products. In this role, you will enable growth and mitigate risk for a technology platform that is leading in the AI transformation space. You'll dive deep into cutting-edge technology, navigate fast-moving global regulatory obligations, and spearhead...

Location: Remote, New York, United States of America | Remote, Washington D.C., United States of America | Remote, Virginia, United States of America | Remote, Tennessee, United States of America | Remote, South Carolina, United States of America Requisition ID: R35142 Position_Type: Full time Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies,...

Location: San Francisco, California, United States of America Requisition ID: R35128 Position_Type: Full time Job Description Zendesk is seeking a visionary and high-impact Senior Director, Strategic AI & Hyperscaler Partnerships to lead our global partner strategy and secure Zendesk’s position at the absolute forefront of Generative AI, LLM, and Agentic AI innovation. Sitting at the critical intersection of product, engineering, CTO and corporate strategy, you will be the executive anchor for Zendesk's relationship with the rapidly evolving AI & Hyperscaler ecosystem. You will work hand-in-hand with the Director, AI Partnerships (your direct report) to co-define Zendesk's overarching AI partner strategy in close collaboration with product and engineering leaders. You will set the macro direction and build the high-level executive relationships necessary to open up deeper commercial and product partnership opportunities and enable flawless...

Location: Austin, Texas, United States of America Requisition ID: R35063 Position_Type: Full time Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. Our AI-informed solutions transform every interaction into an opportunity for authentic human connection, empowering organizations to create outstanding customer experiences at scale. To advance this vision, we are seeking a dedicated, AI-savvy SMB Account Executive with a proven track record in B2B sales and a passion for driving SaaS growth. In this role, you will grow our SMB account base by hunting new opportunities, closing deals of all sizes, and building broad, trusted relationships. As a key member of our team, you’ll harness the latest in AI-driven insights and solutions to accelerate revenue growth, align with customer goals, and deepen Zendesk’s impact across the SMB landscape. What You'll Be Doing: Drive...

Location: Austin, Texas, United States of America Requisition ID: R35069 Position_Type: Full time Job Description Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses. As a Sales Engineer you’ll be at the forefront of transforming how leading brands leverage Zendesk’s AI-powered platform. As a trusted advisor and technical thought leader, you’ll take the lead in navigating complex customer challenges. Delivering innovative, scalable solutions that turn ambitious goals...

Location: Madison, Wisconsin, United States of America Requisition ID: R35117 Position_Type: Full time Job Description Revenue Operations Analyst Job Description An industry-leading tech company! At Zendesk, we build software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and OpenTable) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future! What you’ll do: Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce...

Location: Remote, California, United States of America | Remote, Illinois, United States of America | Remote, New York, United States of America | Remote, Texas, United States of America Requisition ID: R35013 Position_Type: Full time Job Description Forward Deployed Engineer (FDE) – AI & Solutions As a Forward Deployed Engineer (FDE), you are part of an elite technical hybrid—part software engineer, part strategic consultant. You don't just sell the dream; you build the reality. You will be embedded with our most strategic customers to solve their most complex, high-stakes technical blockers. Whether it’s architecting a multi-layered AI agent, building custom data pipelines for Zendesk, or integrating our AI capabilities into a legacy tech stack, you are the "boots on the ground" builder who ensures our technology delivers measurable ROI. What You’ll Do Drive Outcomes and own the "Last Mile" of AI: Lead complex end-to-end deployments...