Zendesk

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R35287 Position_Type: Full time Job Description We are seeking a highly strategic and forward-thinking Principal Product Manager for CRM & Sales Systems to drive the vision, strategy, and roadmap for our foundational sales technology stack. In this role, you will be the ultimate owner of the "What" and the "Why," ensuring our CRM ecosystem solves critical business problems, accelerates sales velocity, and empowers our global revenue teams. You will not be doing this alone. This role operates as part of a critical leadership triad. You will partner deeply with the CRM Architect (who designs the long-term, scalable "How") and the CRM Platform Tech Lead (who drives the day-to-day delivery and execution of the "How"). Together, this trio will pioneer new ways of working , transforming business requirements into a world-class, AI-enhanced...

Location: Madison, Wisconsin, United States of America | Austin, Texas, United States of America Requisition ID: R35342 Position_Type: Full time Job Description Job Description Zendesk is seeking a highly motivated individual to lead, drive and own internal process improvements aimed at scaling the Global Revenue Operations team. This position will support Zendesk’s growth and revenue goals by identifying and managing projects directly aimed at automating operational processes to drive efficiencies throughout the Revenue Operations, Sales and IT organizations. You will partner closely with Sales, IT, Growth & Monetization and Product Development to develop and implement operational plans throughout the organization. Reporting to the VP of Finance Transformation, the right individual will be a strong people leader that possesses a systematic program management approach, along with a results-driven mindset, strong leadership attributes, superb...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R35286 Position_Type: Full time Job Description We are looking for a hands-on CRM Platform Tech Lead to act as the technical anchor for our CRM engineering team. While our architects focus on the multi-year, cross-platform roadmap, your focus will be on the "here and now"—turning complex business requirements into elegant, scalable solutions and getting them across the finish line. In this role, you will be the go-to technical expert for a squad of developers and administrators. You won't be managing people in an HR capacity; instead, you will be in the trenches with the team, leading by example. You will own the technical delivery of sprint commitments, tackle the most complex coding challenges, and champion an AI-first mindset across the squad to fundamentally change how we build and deliver technology. By actively mentoring the team, you...

Location: Madison, Wisconsin, United States of America Requisition ID: R35310 Position_Type: Full time Job Description The Senior Manager, Finance & Strategy (F&S) Transformation will lead the next phase of Finance & Strategy transformation, with a focus on building scalable, AI-enabled planning, forecasting, reporting, and process automation capabilities across the F&S organization. This role will sit within Corporate Finance & Strategy and will own the business side of F&S planning systems (Adaptive Insights), while driving broader transformation initiatives that reduce manual work, improve process discipline, and enable more decision-ready insights. This is a senior individual contributor role with no formal direct reports. The role will serve as the functional lead for the F&S Transformation portfolio, providing day-to-day direction and prioritization across transformation initiatives and matrixed resources.It will...

Location: Remote, California, United States of America | Remote, Illinois, United States of America | Remote, Texas, United States of America | Remote, Georgia, United States of America | Remote, Wisconsin, United States of America Requisition ID: R35313 Position_Type: Full time Job Description Stay on top of new cloud services and evaluate whether cloud-native alternatives can replace our stack components. Continue to strive toward a fully automated infrastructure. Evaluate new instances to resolve the best price point as we work with our provider on long term pricing. Continue to enhance the tools we use daily to control our clusters. Work closely with product management when new features are being considered by being an advocate for not impacting performance of existing APIs. Experience operating large systems at scale. Build, manage, and scale the Search infrastructure at Zendesk - a combination of self-managed clusters and AWS-managed services. Come help us...

Location: Remote, Georgia, United States of America | Remote, North Carolina, United States of America | Austin, Texas, United States of America | Remote, Tennessee, United States of America | Remote, Florida, United States of America Requisition ID: R35179 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand...

Location: Remote, Texas, United States of America | Remote, Louisiana, United States of America | Remote, Arizona, United States of America | Remote, Tennessee, United States of America | Remote, Georgia, United States of America Requisition ID: R35214 Position_Type: Full time Job Description Are you ready to own the strategy, not just the task? We are looking for a high-impact Global Leave & Accommodation Program Manager to lead our Global Leave and ADA/Accommodation strategy. This is a critical senior level role for someone who thrives on complexity, demands operational excellence, and wants to shape how we support our employees at their most vulnerable moments. Why this role? This is not a "task-completion" role. We are looking for a strategic owner who can operate with high autonomy—someone who views the "manager tax" as an inefficiency to be eliminated. You will be the architect of our compliance infrastructure, a trusted advisor to Legal...

Location: San Francisco, California, United States of America Requisition ID: R35274 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a proven Vice President, Global Communications to lead enterprise-wide internal communications, executive and C‑suite advisory, analyst relations, and public relations. In this role, you will elevate Zendesk’s voice with employees, customers, analysts, and the media ensuring clear, trustworthy, and strategically aligned communications that advance our brand, support growth, and enable our AI-driven product and go-to-market priorities. What you’ll be doing Lead and shape global communications strategy (internal and...

Location: Remote, Florida, United States of America | Remote, Washington D.C., United States of America | Remote, Washington, United States of America | Remote, Virginia, United States of America | Remote, South Carolina, United States of America Requisition ID: R35108 Position_Type: Full time Job Description About Us: We are an innovative and fast-moving business focused on helping companies build better relationships with their customers. We take pride in the impact our work has on organizations, while also caring deeply about the experience of our employees and the culture we build together. Zendesk helps companies improve customer engagement through powerful, scalable, and easy-to-use software solutions. Our products enable organizations to move faster, operate more efficiently, and deliver better customer experiences across every touchpoint. We are looking for a Senior Solutions Architect to help expand our Services business in North America....

Location: Remote, California, United States of America Requisition ID: R35207 Position_Type: Full time Job Description Department: Customer Experience Strategy & Operations Location: Remote / Flexible Reports to: Tuyen Wu At Zendesk, we believe the future of customer success is rooted in human connection, driven by insight, and amplified by operational excellence. The Zendesk Customer Experience (CX) organization is undergoing a massive transformation, and we need a heavy-hitting Senior Analyst, to join our CX Data & Insights team to uplevel our capabilities across the business. This Individual Contributor (IC) role is designed as a "quantitative swiss army knife" who can act as a trusted advisor to CX leadership. In this role, you will bridge the gap between complex datasets and strategic execution, ensuring that our business leaders make data-driven decisions. You will be the primary architect determining whether we are...

Location: San Francisco, California, United States of America Requisition ID: R35209 Position_Type: Full time Job Description Zendesk is looking for a Director of GTM M&A Strategy and Integration to lead go-to-market strategy and execution for acquired businesses, new product motions, and complex cross-functional GTM transformations. This role sits at the intersection of Sales Strategy, Corporate Development, Revenue Operations, Enablement, Product Marketing, Deal Desk, Legal, IT, and regional GTM leadership. You will help translate acquisition strategy into durable field execution: clear sales motions, operating models, routing rules, enablement plans, reporting, quoting processes, partner readiness, and launch governance. The ideal candidate is a strategic operator who can move fluidly from executive-level integration planning to detailed execution follow-through. You should be comfortable resolving ambiguity, aligning senior stakeholders, building...