Zendesk

Location: Remote, Tennessee, United States of America | Remote, Georgia, United States of America | Remote, North Carolina, United States of America Requisition ID: R33140 Position_Type: Full time Job Description Zendesk is growing and looking for an expert, Senior Enterprise Sales Manager who adheres to a solution and value-driven sales approach and has experience managing hard-working, high-performing SaaS teams. You possess strong sales leadership experience (specifically with leading an Enterprise field sales team), as well as deep knowledge of sales cycles likely from your experience as a top individual performer. This person will play a key role in leading a highly visible and motivated sales team that focuses on Enterprise accounts (1,000+ employees) and prospects. Responsibilities: Demonstrate strong operational rigor and discipline in managing a field sales team working Enterprise-level accounts Provide team leadership, vision, and direction....

Location: Austin, Texas, United States of America Requisition ID: R33174 Position_Type: Full time Job Description Who we're looking for: Zendesk is the world’s leading Customer Experience and Support Platform, and we are growing quickly with a suite of products our customers love. Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync. We are looking for hardworking individuals who are certain that they want a career in software sales, who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry and are willing to go above and beyond in this goal oriented position. What you'll be doing: This is a pure hunting sales role and includes engaging with prospect organizations of all sizes, complexities and needs. You will work with key internal stakeholders and groups – including sales & product managers, industry sales directors, and...

Location: Austin, Texas, United States of America Requisition ID: R33313 Position_Type: Full time | Full time Job Description Who we're looking for: Zendesk is the world’s leading Customer Experience and Support Platform, and we are growing quickly with a suite of products our customers love. Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync. We are looking for hardworking individuals who are certain that they want a career in software sales, who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry and are willing to go above and beyond in this goal oriented position. What you'll be doing: This is a pure hunting sales role and includes engaging with prospect organizations of all sizes, complexities and needs. You will work with key internal stakeholders and groups – including sales & product managers, industry sales...

Location: Remote, California, United States of America Requisition ID: R33236 Position_Type: Full time Job Description Job Description As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you’ll work alongside our Core Account Executive (AE) team, leveraging your technical expertise to prospect, demo, and close deals while delivering value-driven solutions to our customers within the EMC segment in the AMER region. Main Responsibilities Sales Goal Achievement: Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory. Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits. Customer Engagement: Build and nurture strong relationships with customers,...

Location: Remote, California, United States of America | Remote, Arizona, United States of America | Remote, Washington, United States of America Requisition ID: R32818 Position_Type: Full time | Full time Job Description Position Overview: As a Strategic Enterprise Account Executive at Zendesk, you will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within strategic enterprise accounts. There will be a key focus on AI. You will also be responsible for closing new business from a list of prospects. You will build strong, trusted relationships with key stakeholders, understand their challenges, and tailor Zendesk solutions to meet their complex business needs. This is a high-impact role requiring a strategic mindset, deep industry knowledge, and exceptional sales acumen. Key Responsibilities: Develop and execute strategic sales plans to achieve or exceed quota within assigned enterprise...

Location: Remote, New York, United States of America | Remote, Illinois, United States of America | Remote, Ontario, Canada Requisition ID: R33235 Position_Type: Full time Job Description Job Description As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you’ll work alongside our Core Account Executive (AE) team, leveraging your technical expertise to prospect, demo, and close deals while delivering value-driven solutions to our customers within the EMC segment in the AMER region. Main Responsibilities Sales Goal Achievement: Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory. Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits. Customer Engagement:...

Location: Austin, Texas, United States of America | San Francisco, California, United States of America Requisition ID: R32810 Position_Type: Full time Job Description The Director of Channel Strategy and Analytics Engineering will lead the design, execution, and optimization of our go-to-market channel strategy while building the data infrastructure that enables smarter, faster decisions across the marketing and sales organization. This leader will identify the most impactful growth opportunities, establish clear performance measurement frameworks, and develop scalable analytics systems that give executives and teams real-time visibility into ROI and channel performance. The ideal candidate will combine strategic thinking, deep technical understanding, and strong business partnership skills to ensure resources are directed toward the highest-value initiatives and that our channel investments deliver measurable business impact. Key Responsibilities Lead the...

Location: Remote, Texas, United States of America | Remote, Colorado, United States of America | Remote, California, United States of America | Remote, Arizona, United States of America Requisition ID: R33282 Position_Type: Full time Job Description Job Description The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must have demonstrated success selling to Enterprise and/or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering...

Location: Remote, New York, United States of America | Remote, Pennsylvania, United States of America | Remote, Connecticut, United States of America | Remote, Maine, United States of America | Remote, Massachusetts, United States of America Requisition ID: R32493 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're looking for a successful Public Sector Account Executive with a proven track record in Public Sector sales (with a heavy focus on Education and State Government across the North-East of the United States) and a passion for driving growth within the SaaS space. You will play a vital role in growing our Public Sector account base, and closing deals of varying sizes and sales cycles....

Location: Austin, Texas, United States of America Requisition ID: R33264 Position_Type: Full time Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. Our AI-informed solutions turn every interaction into an opportunity for authentic human connection. Helping businesses deliver faster, smarter, and more personal experiences at scale. To advance this vision, we’re seeking an inspiring, AI-forward Manager, SMB Sales who is passionate about building high performance teams and shaping the future of our SMB business. In this role, you will lead a dynamic group of Account Executives, unlocking their potential, elevating sales excellence, and driving revenue across both new business and expansion. You will harness AI, data, and strategic insight to accelerate growth, streamline execution, and empower your team to deliver exceptional customer outcomes across a diverse SMB landscape. What You’ll...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R33069 Position_Type: Full time Job Description What you'll be doing M&A Transaction Support Lead the technical accounting analysis for M&A transactions, globally. Prepare and review purchase accounting, including identification and valuation of acquired assets and liabilities (PPA), and calculation of goodwill. Draft technical accounting memos detailing key issues and conclusions. Advise cross-functional teams on accounting implications of deal structures and terms (e.g., working capital mechanisms, earn-outs, contingent consideration, stock vs cash, etc.). Liaise with external advisors (e.g., valuation specialists, auditors) to ensure accurate accounting treatment. Assist with due diligence, including review of target companies' accounting policies and historical financial information, and anticipating post-close...

Location: Remote, Illinois, United States of America Requisition ID: R33173 Position_Type: Full time Job Description The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone. Requirements 5-7+ years of Mid Market/Enterprise software selling experience. Experience mapping RFI/RFP...

Location: Remote, New York, United States of America | Remote, Minnesota, United States of America Requisition ID: R32752 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive in the Tri-State Area with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: Directly drive top-line...

Location: Remote, California, United States of America Requisition ID: R32883 Position_Type: Full time Job Description Role Overview: We are seeking a highly analytical and strategic Data Product Manager for our Foundational Data Assets to own and drive the strategy, roadmap, definition, implementation, and maintenance of our company’s critical business metrics. This role is pivotal in ensuring that our data-driven decision-making is accurate, consistent, and aligned with our strategic objectives. You will play a crucial role in understanding the company's overall strategy and partnering with senior stakeholders to define the metrics that best reflect progress towards those goals. You will act as a bridge between these stakeholders and technical teams, translating business needs into actionable data requirements and working with the technical team to drive the implementation and adoption of these metrics, ensuring the integrity and reliability of our key...

Location: Remote, Wisconsin, United States of America | Remote, Mexico City, Mexico | Mexico City, Mexico Requisition ID: R33071 Position_Type: Full time Job Description Senior Manager, Customer Education Programs Zendesk’s Digital CX team is building the future of how customers connect, learn, and grow with Zendesk — and education is at the heart of that mission. From onboarding new customers to deepening adoption of AI and advanced CX features, we believe great education fuels great customer outcomes. We’re looking for a strategic, hands-on Senior Manager of Customer Education Programs to design and scale a global learning ecosystem that empowers every Zendesk user — customers, partners, and advocates — to master our products and realize value faster. This leader will build the foundation for free, retention-focused education experiences, evolve Zendesk’s certifications, and connect learning programs to measurable improvements in...

Location: Remote, Texas, United States of America | Remote, Wisconsin, United States of America | Remote, Washington D.C., United States of America | Remote, Washington, United States of America | Remote, Virginia, United States of America Requisition ID: R33227 Position_Type: Full time Job Description About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. "Our Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency. Position Overview: We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS . This sales specialist role will play a key part in driving awareness and sales of Zendesk’s CcaaS platform, Zendesk for Contact...

Location: Remote, California, United States of America Requisition ID: R33212 Position_Type: Full time Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building AI-driven, intelligent CX solutions rooted in the belief that behind every interaction is an opportunity to make a meaningful human connection. We’re seeking a dynamic Commercial Account Executive to join our Bay Area focused Sales team. In this role, you’ll be instrumental in driving growth across one of the most innovative and tech forward regions in the world. You’ll help commercial organizations modernize their customer experience through cutting-edge AI and automation. Transforming how they connect with their customers at scale. You will play a vital role in growing Zendesk’s Commercial account base, managing full cycle sales from prospecting through close, while expanding...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America | San Francisco, California, United States of America Requisition ID: R33121 Position_Type: Full time Job Description Senior Data Engineer Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer to join our growing data engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk . You will be primarily developing Data Warehouse Solutions in BigQuery/Snowflake using technologies such as dbt, Airflow, Terraform. What you get to do every single day: Collaborate with team...

Location: Austin, Texas, United States of America Requisition ID: R33207 Position_Type: Full time Job Description We are looking for a Manager to lead a regional team of SWAT team specialists, focussed on AMER and LATAM, driving value realization for a key cohort of Zendesk customers in need of an optimization and remediation strategy to get them back on the path to maximum value. This role is central to aligning customer strategy and technology value through a unified, multidisciplinary approach that leads a team of Customer Success Managers, Solutions Consultants, Engineers, and Sales team members. As Team Lead, you will own regional delivery of SWAT team engagements and coach your team to perform as trusted advisors to Senior Management stakeholders. Your focus will be to define and quantifiably measure customer impact, translate enterprise CX vision into action through Zendesk’s technology, drive long-term account health, and influence the way...

Location: Austin, Texas, United States of America Requisition ID: R33206 Position_Type: Full time | Full time Job Description Zendesk CX Acceleration SWAT Team - Technical Architect Zendesk is seeking a seasoned Technical Architect to join our CX Acceleration SWAT team, playing a pivotal role in shaping and delivering the architectural vision for Zendesk customers that are needing our help to ready themselves for using AI. The ideal candidate brings deep technical expertise and a consultative mindset to understand each customer’s unique business challenges, goals, and existing technical landscape. As a trusted advisor, you will provide innovative, tailored solutions and strategic architectural guidance. Collaborating closely with Sales, Customer Success, Presales, Professional Services, and Product teams, you will drive end-to-end execution—defining, documenting, and realizing complex enterprise solutions that accelerate customer success and maximize the...