Dispatcher

Stutzman Services has been trusted to serve the people of the beautiful Willamette Valley of Oregon since 1966. Through a variety of water-related services, our employees contribute positively to the world around them every day. We have clarity about our collective purpose: We connect people to life. And we follow a simple set of behaviors: Speak life, elevate people, deliver excellence, look ahead, give back and have fun. We enjoy a positive work atmosphere while providing a premium level of service. We offer generous compensation, high-quality benefits, continuing education, opportunities for advancement, and a healthy work-life balance. Join us in providing 5-star customer service to our community!

The Dispatcher is a member of the plumbing team and contributes to
the success of Stutzman Services by playing a supportive role in connecting people to life by
managing water, life’s most valuable resource. This position is important because customer
service and administrative support are critical to the plumbing team.

$20-$25 per hour

Role Overview

The Dispatcher is responsible for providing customer service
as well as administrative support for the plumbing team. This is accomplished by
communicating effectively with the public, as well as supporting the Plumbing Manager,
Administrative Coordinator, and technicians through a variety of tasks related to
organization and communication.

Tasks may include and not be limited to: Answering telephone calls, determining
customer needs, booking jobs from leads, customer follow-up, coordinating with
technicians, contractors, municipal representatives and other stakeholders, data entry,
filing, mailing, and general customer service.

The Dispatcher is expected to exercise a high level of
professionalism and consistently represent the Stutzman Services brand and values,
while contributing to a safe and enjoyable work environment.

Key Responsibilities

Communicate with Customers 
• Operate a multi-line telephone system
• Answer incoming phone calls from customers, determine their
need, and connect them with the appropriate department
• Initiate outgoing phone calls to customers, technicians,
contractors, municipalities, and other stakeholders
• Communicate appropriately via telephone and electronic media

Book Jobs 
• Remain familiar with plumbing services and employees’ roles
• Gather all pertinent customer and job information
• Utilize service management software to book jobs from leads

Schedule Technicians 
• Communicate with technicians and the Administrative
Coordinator regarding the status of technicians and jobs
• Utilize service management software to schedule technicians

Follow-up and Project Assistance 
• Implement job follow-up and reminder systems
• Support marketing initiatives
• Assist Administrative Coordinator and Plumbing Manager with
projects and tasks as assigned

Other duties and tasks as assigned 

What We Offer

•    $20 to $25 per hour base wage
•    Additional incentive bonus available quarterly
•    Comprehensive insurance coverage including medical, dental, vision, life, disability, and more
•    Up to 4 ½ weeks of paid time off per year
•    6 paid holidays per year
•    401(k) retirement plan with company match of 30%

What You Bring

• 1+ years of experience in call center, customer service. or appointment setting

• Excellent verbal and written communication skills

• Strong multitasking abilities and attention to detail

• Exceptional customer service and phone skills

• Strong listening, problem-solving, and sales capabilities

• Ability to meet and exceed performance goals and KPIs

• Proficiency in Microsoft Office and CRM software

• Comfortable typing and working with computers

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.