Would someone describe you as #helpful? Are you known for your problem-solving ability? Would you thrive in a fast-paced environment match-making clients with our services? We want to talk to you! The Management Center (TMC) is seeking a Manager, Client Support to join our growing intake team. We are looking for candidates who have a sharp racial equity lens, are highly organized, passionate about details, and excited to support organizations by connecting them with the management services that will help them run more effectively and get their best results.
Who We Are
Our mission is to help social change leaders learn how to build and run more effective organizations so they can deliver great results. Founded in 2006, we’re now a 45+ person, $11 million organization (and growing!). We've helped shape the practices of hundreds of influential organizations and thousands of individual managers, with a particular focus on social justice organizations. Our clients work on issues – like promoting immigration reform, fighting for racial, economic and gender justice, advocating for educational equity, and protecting voting rights – where they face an inherently uphill battle and so must fight more effectively than their opponents if they are going to win. We aim to help them do that by making their organizations as effective as possible, by providing coaching, training, and publications for the broader field.
Managed by the VP of Client Support, Wendy Guyton, the Manager of Client Support will be a critical and integral member of the Client Services (sometimes referred to as Intake) Team who will work across the organization to help ensure we meet the needs of our clients so they can achieve their missions in the world.
What You’ll Do
The newly created role of Manager of Client Support will work with all clients (and potential clients) in a manner that shows that they are valued and leaves them being even bigger fans of TMC after they come into contact with you. The role will likely evolve over time, and the more you can handle, the better, but at a minimum, you will:
Engage -- approximately 35% of your time
Respond to all incoming inquiries for our in-house training services (when we send a trainer to an organization to train all or parts of their team) in a timely and accurate manner.
Provide exceptional service to clients from initial contact through contracting: you’ll ensure clients are properly routed through our process, are connected with the right member of the Client Support team (including yourself), and feel supported along the way.
Connect -- approximately 35% of your time
Conduct initial client inquiry calls: talking with clients to explore their needs and learn more about their team’s strengths and challenges.
Manage client experience from inquiry call to contract including determining training audience and agenda, trainer match, selecting a training date, pricing, and contracting. (And keeping track of all these moving pieces with excellent follow up and follow through!)
Match client with TMC services, products, and content that best meet clients’ needs while making strategic decisions reflecting TMC’s organizational objectives.
Whenever possible, provide clients with quick assessment, coaching, and/or tools during initial communication that provides some immediate assistance.
Administration -- approximately 30% of your time
Ensure accurate entry and updates to client data into our database (Salesforce) so that we can track our pipeline, impact and progress towards goals!
Collaborate with Training Team and Administration Team in matching trainers with open registration training sessions.
Take on ad hoc special projects for the Client Support Team to help to streamline our processes and make them more effective for the team and for clients
What Else You Should Know
We are an equal opportunity employer, are committed to racial equity, and we make a particular effort to recruit people of color, indigenous people, gender-non-binary people, and others who have historically marginalized identities to apply for open positions.
This position is based in Washington, D.C., and is full-time. We also offer the opportunity to work from home at least one day per week.
The salary range for this role is between $61,200 - $71,400, with exact salary depending on experience and new staff rarely starting at the top of the range . We also offer excellent benefits, including an additional 5% employer contribution to your retirement fund with no match required.
Dec 18, 2019
Full time
Would someone describe you as #helpful? Are you known for your problem-solving ability? Would you thrive in a fast-paced environment match-making clients with our services? We want to talk to you! The Management Center (TMC) is seeking a Manager, Client Support to join our growing intake team. We are looking for candidates who have a sharp racial equity lens, are highly organized, passionate about details, and excited to support organizations by connecting them with the management services that will help them run more effectively and get their best results.
Who We Are
Our mission is to help social change leaders learn how to build and run more effective organizations so they can deliver great results. Founded in 2006, we’re now a 45+ person, $11 million organization (and growing!). We've helped shape the practices of hundreds of influential organizations and thousands of individual managers, with a particular focus on social justice organizations. Our clients work on issues – like promoting immigration reform, fighting for racial, economic and gender justice, advocating for educational equity, and protecting voting rights – where they face an inherently uphill battle and so must fight more effectively than their opponents if they are going to win. We aim to help them do that by making their organizations as effective as possible, by providing coaching, training, and publications for the broader field.
Managed by the VP of Client Support, Wendy Guyton, the Manager of Client Support will be a critical and integral member of the Client Services (sometimes referred to as Intake) Team who will work across the organization to help ensure we meet the needs of our clients so they can achieve their missions in the world.
What You’ll Do
The newly created role of Manager of Client Support will work with all clients (and potential clients) in a manner that shows that they are valued and leaves them being even bigger fans of TMC after they come into contact with you. The role will likely evolve over time, and the more you can handle, the better, but at a minimum, you will:
Engage -- approximately 35% of your time
Respond to all incoming inquiries for our in-house training services (when we send a trainer to an organization to train all or parts of their team) in a timely and accurate manner.
Provide exceptional service to clients from initial contact through contracting: you’ll ensure clients are properly routed through our process, are connected with the right member of the Client Support team (including yourself), and feel supported along the way.
Connect -- approximately 35% of your time
Conduct initial client inquiry calls: talking with clients to explore their needs and learn more about their team’s strengths and challenges.
Manage client experience from inquiry call to contract including determining training audience and agenda, trainer match, selecting a training date, pricing, and contracting. (And keeping track of all these moving pieces with excellent follow up and follow through!)
Match client with TMC services, products, and content that best meet clients’ needs while making strategic decisions reflecting TMC’s organizational objectives.
Whenever possible, provide clients with quick assessment, coaching, and/or tools during initial communication that provides some immediate assistance.
Administration -- approximately 30% of your time
Ensure accurate entry and updates to client data into our database (Salesforce) so that we can track our pipeline, impact and progress towards goals!
Collaborate with Training Team and Administration Team in matching trainers with open registration training sessions.
Take on ad hoc special projects for the Client Support Team to help to streamline our processes and make them more effective for the team and for clients
What Else You Should Know
We are an equal opportunity employer, are committed to racial equity, and we make a particular effort to recruit people of color, indigenous people, gender-non-binary people, and others who have historically marginalized identities to apply for open positions.
This position is based in Washington, D.C., and is full-time. We also offer the opportunity to work from home at least one day per week.
The salary range for this role is between $61,200 - $71,400, with exact salary depending on experience and new staff rarely starting at the top of the range . We also offer excellent benefits, including an additional 5% employer contribution to your retirement fund with no match required.
University of Nevada, Reno
University of Nevada, Reno – Main Campus
The University of Nevada, Reno is recruiting for Program Manager, Board of Trustees Operations for our Development and Alumni Relations department. The incumbent will report to the Vice President for Development and Alumni Relations (VP DAR), who also serves as Executive Director of the Foundation, and the Director, Board of Trustees Operations (DBO). This position assists in implementation of Board activities and works closely with the University’s fund raising staff in order to accomplish the University’s fundraising goals.
Duties include developing and cultivating relationships with trustees and foundation alumni; documenting contact information; communicating with committees; coordinating unique and complex gift transactions with tight time frames and often involving assets and gifts on behalf of the Foundation Law that could include gathering experts for the type of transaction, i.e.: attorneys, real estate experts, geologists, contamination experts; and providing stewardship to past donors. Other duties include planning, scheduling and organizing meetings to achieve required quorums under the Nevada Open Meeting law. The position is responsible for drafting and finalizing corporate minutes and records and assisting staff with other Foundation committees (Audit and Finance, Development, Governance, Nomination, Investment, Special Events & Public Affairs and Gift Acceptance & Acquisitions). This position takes the lead staff role in managing the Trustee segment of the Silver and Blue Society’s effort to increase unrestricted gifts to the Foundation as Trustees are UNR’s most important donors. The incumbent will work with the Development Committee Chair and VPDAR to ensure solicitations and calls are made in a timely manner. Other duties include assisting with drafting bylaw changes, briefing papers and policies for presentation to Trustees, as well as, ensuring compliance with University, State, and Foundation regulations and policies. The position also generates financial reports, processes expenses and reconciles accounts.
Compensation Grade
Grade B
Schedule or Travel Requirements
Variable work schedule
Department Information
The University of Nevada, Reno Development and Alumni Relations division is the philanthropic arm of the University. It consists of the following departments: Alumni Relations, Accounting and Financial Services, Annual Giving, Development, Corporate and Foundation Relations, Donor Relations, Foundation, Planned Giving, Prospect Research, and University Events. In 2013, the University Of Nevada, Reno launched the comprehensive campaign, Building What Comes Next: The Campaign for the New Nevada to solidify the University’s role as a key to the economic prosperity and stability of Nevada. Philanthropic support for the University made through charitable gifts to the Foundation enables the University Of Nevada, Reno to build on a tradition of excellence to educate and train the best and brightest students for leadership roles in our community and around the globe.
Total Compensation
The total compensation package includes a negotiable competitive salary, moving allowance (if applicable), a rich retirement plan, health insurance options that include dental and vision, life insurance, long-term disability, annual and sick leave, along with many other benefits. Additionally, there is a grant-in-aid educational benefit for faculty and dependents. For more information, please visit: UNR Benefits
Faculty Dual Career Assistance Program
The University of Nevada, Reno recognizes the importance of addressing dual-career couples’ professional needs. We offer a dual career assistance program to newly hired faculty spouses/partners that provides resources and assists them to identify career opportunities in Northern Nevada. Dual Career Assistance Program
Exempt
Yes
Full-Time Equivalent
100.0%
Required Attachment(s)
Please attach the following attachments to your application
1) Resume/CV
2) Cover Letter
3) Contact Information for Three Professional References
4) Please write a brief statement (one page maximum) about how you would contribute toward our mission of creating a culturally inclusive environment in the role for which you are applying.
Dec 12, 2019
Full time
The University of Nevada, Reno is recruiting for Program Manager, Board of Trustees Operations for our Development and Alumni Relations department. The incumbent will report to the Vice President for Development and Alumni Relations (VP DAR), who also serves as Executive Director of the Foundation, and the Director, Board of Trustees Operations (DBO). This position assists in implementation of Board activities and works closely with the University’s fund raising staff in order to accomplish the University’s fundraising goals.
Duties include developing and cultivating relationships with trustees and foundation alumni; documenting contact information; communicating with committees; coordinating unique and complex gift transactions with tight time frames and often involving assets and gifts on behalf of the Foundation Law that could include gathering experts for the type of transaction, i.e.: attorneys, real estate experts, geologists, contamination experts; and providing stewardship to past donors. Other duties include planning, scheduling and organizing meetings to achieve required quorums under the Nevada Open Meeting law. The position is responsible for drafting and finalizing corporate minutes and records and assisting staff with other Foundation committees (Audit and Finance, Development, Governance, Nomination, Investment, Special Events & Public Affairs and Gift Acceptance & Acquisitions). This position takes the lead staff role in managing the Trustee segment of the Silver and Blue Society’s effort to increase unrestricted gifts to the Foundation as Trustees are UNR’s most important donors. The incumbent will work with the Development Committee Chair and VPDAR to ensure solicitations and calls are made in a timely manner. Other duties include assisting with drafting bylaw changes, briefing papers and policies for presentation to Trustees, as well as, ensuring compliance with University, State, and Foundation regulations and policies. The position also generates financial reports, processes expenses and reconciles accounts.
Compensation Grade
Grade B
Schedule or Travel Requirements
Variable work schedule
Department Information
The University of Nevada, Reno Development and Alumni Relations division is the philanthropic arm of the University. It consists of the following departments: Alumni Relations, Accounting and Financial Services, Annual Giving, Development, Corporate and Foundation Relations, Donor Relations, Foundation, Planned Giving, Prospect Research, and University Events. In 2013, the University Of Nevada, Reno launched the comprehensive campaign, Building What Comes Next: The Campaign for the New Nevada to solidify the University’s role as a key to the economic prosperity and stability of Nevada. Philanthropic support for the University made through charitable gifts to the Foundation enables the University Of Nevada, Reno to build on a tradition of excellence to educate and train the best and brightest students for leadership roles in our community and around the globe.
Total Compensation
The total compensation package includes a negotiable competitive salary, moving allowance (if applicable), a rich retirement plan, health insurance options that include dental and vision, life insurance, long-term disability, annual and sick leave, along with many other benefits. Additionally, there is a grant-in-aid educational benefit for faculty and dependents. For more information, please visit: UNR Benefits
Faculty Dual Career Assistance Program
The University of Nevada, Reno recognizes the importance of addressing dual-career couples’ professional needs. We offer a dual career assistance program to newly hired faculty spouses/partners that provides resources and assists them to identify career opportunities in Northern Nevada. Dual Career Assistance Program
Exempt
Yes
Full-Time Equivalent
100.0%
Required Attachment(s)
Please attach the following attachments to your application
1) Resume/CV
2) Cover Letter
3) Contact Information for Three Professional References
4) Please write a brief statement (one page maximum) about how you would contribute toward our mission of creating a culturally inclusive environment in the role for which you are applying.
We are seeking an experienced, self-motivated and customer service-oriented Administrative Assistant to coordinate daily office operations and provide administrative support to projects that involve all CHRT staff and external customers.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Who We Are
The Center for Health & Research Transformation (CHRT) inspires and enables evidence-informed policies and practices that improve the health of people and communities. CHRT’s revenue comes from a combination of corporate sponsorships, grants and contracts.
Diversity, Equity and Inclusion
The Center for Health and Research Transformation seeks to recruit and retain a diverse workforce as a reflection of our commitment to Diversity, Equity and Inclusion. For more information about us, please visit www.chrt.org
General Office/Administrative Support:
Primary administrative support for CHRT staff including maintenance, copier/fax, telephone and computer requests.
General administrative support for the Executive Director.
Process mileage reimbursements and reconcile P-Card statements for team leads.
Answer phones and greet visitors.
Manage and schedule the use of the CHRT conference rooms/flex space and conference lines. Duties include AV set-up, room set-up, conference dial-in arrangements, catering, preparation of meeting materials and other tasks as needed.
Supply ordering - Maintain office/kitchen supplies & inventory.
Serve as Fire/Safety Coordinator for the department.
Assist with planning, execution, and staffing of CHRT events, legislative briefings and outreach initiatives.
Maintain CHRT website content and work closely with Communications team on website related projects.
Maintain CHRT stakeholders’ database and develop departmental newsletter in partnership with Communications team.
Responsible for office opening and closing duties.
General calendar and scheduling support for CHRT projects and activities.
Additional duties and projects as assigned.
Jan 27, 2020
Full time
We are seeking an experienced, self-motivated and customer service-oriented Administrative Assistant to coordinate daily office operations and provide administrative support to projects that involve all CHRT staff and external customers.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Who We Are
The Center for Health & Research Transformation (CHRT) inspires and enables evidence-informed policies and practices that improve the health of people and communities. CHRT’s revenue comes from a combination of corporate sponsorships, grants and contracts.
Diversity, Equity and Inclusion
The Center for Health and Research Transformation seeks to recruit and retain a diverse workforce as a reflection of our commitment to Diversity, Equity and Inclusion. For more information about us, please visit www.chrt.org
General Office/Administrative Support:
Primary administrative support for CHRT staff including maintenance, copier/fax, telephone and computer requests.
General administrative support for the Executive Director.
Process mileage reimbursements and reconcile P-Card statements for team leads.
Answer phones and greet visitors.
Manage and schedule the use of the CHRT conference rooms/flex space and conference lines. Duties include AV set-up, room set-up, conference dial-in arrangements, catering, preparation of meeting materials and other tasks as needed.
Supply ordering - Maintain office/kitchen supplies & inventory.
Serve as Fire/Safety Coordinator for the department.
Assist with planning, execution, and staffing of CHRT events, legislative briefings and outreach initiatives.
Maintain CHRT website content and work closely with Communications team on website related projects.
Maintain CHRT stakeholders’ database and develop departmental newsletter in partnership with Communications team.
Responsible for office opening and closing duties.
General calendar and scheduling support for CHRT projects and activities.
Additional duties and projects as assigned.
Location: UK-Southampton Responsibilities To exceed customer expectations through repair, maintenance and support of our Autonomous Underwater Vehicles and associated equipment. Provides testing and troubleshooting through specific test procedures and through the use of measuring instruments and computer test programs for vehicle systems or products. * Provides customer support and training for new and existing customers both in house and in the field. * Supports the production and manufacturing functions upon request of HYD.* Undertakes vehicle repairs, upgrades and execution of test procedures in new and existing vehicles. * Have above average computer skills. Performs pre-mission tasks (vehicle mission programming, vehicle checkout). Able to recognize when laid down specifications have been exceeded. Performs post mission data download and analysis Leads normal vehicle systems field operations for testing. Design mission to perform needed tasks and achieve optimum information from mission. Understand procedures to rectify any inconsistencies in data. Documents test results with appropriate information in a complete manner and communicate to all required. * Maintain and update Vehicle Service Records, RMAs and Support Tickets in a clear and concise manner. * Reads and interprets specific test procedures to properly perform and document test results. * Performs all job responsibilities in support of Product Quality Standards. * Communicates all design problems and "bugs" to the correct areas within the organization. * Travel as required for up 4 weeks, any one trip. Extended travel will be by agreement. Must be able to work in the field unsupervised. Recognize and apply appropriate Health and Safety at Work guidelines to their environment, remaining current in appropriate training and identify any new training required to ensure risk is minimized in any task, new or existing. Recognize and apply appropriate ESD procedures in both the workshop and field environments. Qualifications Recognized diploma or general education degree; and two to four years related experience and/or training; or equivalent combination of education and experience. Experience with test equipment: multimeter, oscilloscope, electronic loads, LCR meter, etc. Soldering skills are required (experience with military and IPC soldering standards desired but not required) Field technicians are required to have a working knowledge of nautical charts, marine navigation and basic seamanship skills in order to undertake risk evaluation whilst at sea. To perform this job successfully, an individual should have working knowledge of Microsoft Word; Microsoft Excel; AutoCAD, Ftp transfer protocols and Internet Explorer as a minimum. Working knowledge of other applications appropriate to the position will be expected during employment. The ideal candidate is an individual that can work in a fast paced environment; with a high attention to detail, excellent problem solving skills, ability to multi-task and enthusiastic attitude. A condition of this position will require the successful Applicant to pass a government security investigation and must subsequently receive authorization to access US Department of Defense Controlled Unclassified Information ("CUI") and potentially classified information. We offer a very competitive salary and an excellent benefits package. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Don't forget to check us out here! Facebook: https://www.facebook.com/HydroidInc/ LinkedIn: https://www.linkedin.com/company/2687093 YouTube: https://www.youtube.com/channel/UCL98CMrgZp0XpHM22GtxGEA PI117505466
Jan 27, 2020
Location: UK-Southampton Responsibilities To exceed customer expectations through repair, maintenance and support of our Autonomous Underwater Vehicles and associated equipment. Provides testing and troubleshooting through specific test procedures and through the use of measuring instruments and computer test programs for vehicle systems or products. * Provides customer support and training for new and existing customers both in house and in the field. * Supports the production and manufacturing functions upon request of HYD.* Undertakes vehicle repairs, upgrades and execution of test procedures in new and existing vehicles. * Have above average computer skills. Performs pre-mission tasks (vehicle mission programming, vehicle checkout). Able to recognize when laid down specifications have been exceeded. Performs post mission data download and analysis Leads normal vehicle systems field operations for testing. Design mission to perform needed tasks and achieve optimum information from mission. Understand procedures to rectify any inconsistencies in data. Documents test results with appropriate information in a complete manner and communicate to all required. * Maintain and update Vehicle Service Records, RMAs and Support Tickets in a clear and concise manner. * Reads and interprets specific test procedures to properly perform and document test results. * Performs all job responsibilities in support of Product Quality Standards. * Communicates all design problems and "bugs" to the correct areas within the organization. * Travel as required for up 4 weeks, any one trip. Extended travel will be by agreement. Must be able to work in the field unsupervised. Recognize and apply appropriate Health and Safety at Work guidelines to their environment, remaining current in appropriate training and identify any new training required to ensure risk is minimized in any task, new or existing. Recognize and apply appropriate ESD procedures in both the workshop and field environments. Qualifications Recognized diploma or general education degree; and two to four years related experience and/or training; or equivalent combination of education and experience. Experience with test equipment: multimeter, oscilloscope, electronic loads, LCR meter, etc. Soldering skills are required (experience with military and IPC soldering standards desired but not required) Field technicians are required to have a working knowledge of nautical charts, marine navigation and basic seamanship skills in order to undertake risk evaluation whilst at sea. To perform this job successfully, an individual should have working knowledge of Microsoft Word; Microsoft Excel; AutoCAD, Ftp transfer protocols and Internet Explorer as a minimum. Working knowledge of other applications appropriate to the position will be expected during employment. The ideal candidate is an individual that can work in a fast paced environment; with a high attention to detail, excellent problem solving skills, ability to multi-task and enthusiastic attitude. A condition of this position will require the successful Applicant to pass a government security investigation and must subsequently receive authorization to access US Department of Defense Controlled Unclassified Information ("CUI") and potentially classified information. We offer a very competitive salary and an excellent benefits package. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Don't forget to check us out here! Facebook: https://www.facebook.com/HydroidInc/ LinkedIn: https://www.linkedin.com/company/2687093 YouTube: https://www.youtube.com/channel/UCL98CMrgZp0XpHM22GtxGEA PI117505466
Cheddar's Casual Cafe, Irving, TX 3 Servers Needed: 1 - With availability specifically for Monday - Friday AM shifts 2 - Can have open availability from Wednesday - Sunday - Prior Server Experience a Plus As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505774
Jan 27, 2020
Cheddar's Casual Cafe, Irving, TX 3 Servers Needed: 1 - With availability specifically for Monday - Friday AM shifts 2 - Can have open availability from Wednesday - Sunday - Prior Server Experience a Plus As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505774
Cheddar's Casual Cafe, Irving, TX - 1 year of previous experience required As host and busser, you'll be the conductor of the orchestra that is service. You are the first impression of the restaurant and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. You will set the stage for service: setting & clearing tables, assisting servers and attending to customers' needs. You should be a team player and enjoy working at a fast pace. If you're not already, you'll become a multitasking pro. With experience and a great attitude, this role could lead to more opportunities, like becoming a server.Your attention to detail and communication are critically important. You are also the last note of the experience, and will wish guests farewell and invite them to come back. PI117505776
Jan 27, 2020
Cheddar's Casual Cafe, Irving, TX - 1 year of previous experience required As host and busser, you'll be the conductor of the orchestra that is service. You are the first impression of the restaurant and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. You will set the stage for service: setting & clearing tables, assisting servers and attending to customers' needs. You should be a team player and enjoy working at a fast pace. If you're not already, you'll become a multitasking pro. With experience and a great attitude, this role could lead to more opportunities, like becoming a server.Your attention to detail and communication are critically important. You are also the last note of the experience, and will wish guests farewell and invite them to come back. PI117505776
Oddfellows, Dallas, TX - 1 year experience preferred - TABC and Food Handlers certificate required As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505778
Jan 27, 2020
Oddfellows, Dallas, TX - 1 year experience preferred - TABC and Food Handlers certificate required As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505778
Coco's Fire & Ice, Dallas, TX Requirements: Food Handler's and TABC certifications Previous customer service experience Knowledge of Mexican spirits Bilingual is a plus As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505780
Jan 27, 2020
Coco's Fire & Ice, Dallas, TX Requirements: Food Handler's and TABC certifications Previous customer service experience Knowledge of Mexican spirits Bilingual is a plus As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505780
Oddfellows, Dallas, TX - 1 year experience preferred - TABC and Food Handlers certificate required As a server's assistant, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505783
Jan 27, 2020
Oddfellows, Dallas, TX - 1 year experience preferred - TABC and Food Handlers certificate required As a server's assistant, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505783
Savor, Dallas, TX - Must be able to work Thursday, Friday and Saturday nights - Two years of experience is preferred - TABC and Food Handlers certificate required As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505785
Jan 27, 2020
Savor, Dallas, TX - Must be able to work Thursday, Friday and Saturday nights - Two years of experience is preferred - TABC and Food Handlers certificate required As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride. PI117505785
Thirsty Lion Gastropub & Grill - Music Factory
Irving, TX, USA
Thirsty Lion Gastropub & Grill - Music Factory, Irving, TX - Availability: Part Time and Open (with preference on weekends and busy nights) - No Prior Experience Required - No Certifications Needed As host, you'll be the conductor of the orchestra that is service. You are the first impression of the restaurant and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and communication are critically important. You are also the last note of the experience, and will wish guests farewell and invite them to come back. PI117505787
Jan 27, 2020
Thirsty Lion Gastropub & Grill - Music Factory, Irving, TX - Availability: Part Time and Open (with preference on weekends and busy nights) - No Prior Experience Required - No Certifications Needed As host, you'll be the conductor of the orchestra that is service. You are the first impression of the restaurant and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and communication are critically important. You are also the last note of the experience, and will wish guests farewell and invite them to come back. PI117505787
Location : US-TN-Nashville # of Openings : 1 Category : Food and Beverage Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service. Responsibilities Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. Transport all dirty tableware from dining room to dishwashing area for proper cleaning. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Knowledge of the appropriate table settings and service ware. Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs with or without reasonable accommodations. Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs with or without reasonable accommodations. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503860
Jan 27, 2020
Location : US-TN-Nashville # of Openings : 1 Category : Food and Beverage Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service. Responsibilities Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. Transport all dirty tableware from dining room to dishwashing area for proper cleaning. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Knowledge of the appropriate table settings and service ware. Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs with or without reasonable accommodations. Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs with or without reasonable accommodations. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503860
Location : US-TN-Nashville # of Openings : 1 Category : Sales/Marketing Position Type : Regular Full-Time FLSA Status : Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Assist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts. Responsibilities Solicit new and existing accounts to meet/exceed business travel revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. Attend trade shows, community events and industry meetings. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Bachelor's degree preferred. 3+ years of past sales experience preferred. Hotel experience preferred. Advanced knowledge of market trends, competition and key customers of the hotel. Must have experience in business travel at a similar size and quality hotel. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503862
Jan 27, 2020
Location : US-TN-Nashville # of Openings : 1 Category : Sales/Marketing Position Type : Regular Full-Time FLSA Status : Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Assist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts. Responsibilities Solicit new and existing accounts to meet/exceed business travel revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. Attend trade shows, community events and industry meetings. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Bachelor's degree preferred. 3+ years of past sales experience preferred. Hotel experience preferred. Advanced knowledge of market trends, competition and key customers of the hotel. Must have experience in business travel at a similar size and quality hotel. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503862
Location : US-TN-Nashville # of Openings : 1 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school diploma or equivalent required, and college degree preferred. Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503864
Jan 27, 2020
Location : US-TN-Nashville # of Openings : 1 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school diploma or equivalent required, and college degree preferred. Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503864
Location : US-TN-Nashville # of Openings : 1 Category : Garage/Drivers Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner. Responsibilities Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site. Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs. Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers. Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions. Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. Listen, understand and respond immediately to guest and associate inquiries and requests for assistance. Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles. Clearly communicate the features, and services of the hotel facilities. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation. Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation. Excellent driving record as verified by Motor Vehicle Report. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503866
Jan 27, 2020
Location : US-TN-Nashville # of Openings : 1 Category : Garage/Drivers Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner. Responsibilities Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site. Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs. Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers. Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions. Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. Listen, understand and respond immediately to guest and associate inquiries and requests for assistance. Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles. Clearly communicate the features, and services of the hotel facilities. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation. Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation. Excellent driving record as verified by Motor Vehicle Report. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503866
Location : US-TN-Nashville # of Openings : 1 Category : Engineering Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. Responsibilities The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation: Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. Perform preventative maintenance assignments on a scheduled basis (e.g., ""room care""). Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. Maintain the building exterior and ""curb appeal"" (e.g., snow removal, lawn care, painting, gardening). Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. Exposure to extreme temperatures. Operation of heavy machinery. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. Hotel experience preferred. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. with or without reasonable accommodation. Must be able to receive instructions and communicate progress of work assignments. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503868
Jan 27, 2020
Location : US-TN-Nashville # of Openings : 1 Category : Engineering Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. Responsibilities The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation: Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. Perform preventative maintenance assignments on a scheduled basis (e.g., ""room care""). Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. Maintain the building exterior and ""curb appeal"" (e.g., snow removal, lawn care, painting, gardening). Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. Exposure to extreme temperatures. Operation of heavy machinery. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. Hotel experience preferred. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. with or without reasonable accommodation. Must be able to receive instructions and communicate progress of work assignments. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503868
Location : US-TN-Nashville # of Openings : 1 Category : Housekeeping Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Responsibilities Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout entire room and empty trash. Replenish amenities, linens, and supplies in guest room. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503872
Jan 27, 2020
Location : US-TN-Nashville # of Openings : 1 Category : Housekeeping Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Responsibilities Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout entire room and empty trash. Replenish amenities, linens, and supplies in guest room. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503872
Warner Center Marriott
Woodland Hills, Los Angeles, CA, USA
Location : US-CA-Woodland Hills # of Openings : 1 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us With a delightful mix of California atmosphere and city convenience, the Warner Center Marriott is San Fernando Valley's premier meeting destination. Ideally located in the Warner Center Business Park, and just 2 blocks north from The Village, the Warner Center Marriott blends business seamlessly with pleasure. Here at the Warner Center Marriott our associates receive a free meal per shift, free covered onsite parking garage, enjoy monthly Town Hall Celebrations, chance to have a dialogue with the General Manager via General Manager's Roundtable. In addition, you and your family will enjoy the benefits of Marriott's discounted hotel room program at all Marriott locations worldwide Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school diploma or equivalent required, and college degree preferred. Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Candidate must be available to work with flexible shifts including weekends and holidays Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503875
Jan 27, 2020
Location : US-CA-Woodland Hills # of Openings : 1 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us With a delightful mix of California atmosphere and city convenience, the Warner Center Marriott is San Fernando Valley's premier meeting destination. Ideally located in the Warner Center Business Park, and just 2 blocks north from The Village, the Warner Center Marriott blends business seamlessly with pleasure. Here at the Warner Center Marriott our associates receive a free meal per shift, free covered onsite parking garage, enjoy monthly Town Hall Celebrations, chance to have a dialogue with the General Manager via General Manager's Roundtable. In addition, you and your family will enjoy the benefits of Marriott's discounted hotel room program at all Marriott locations worldwide Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school diploma or equivalent required, and college degree preferred. Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Candidate must be available to work with flexible shifts including weekends and holidays Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503875
Description: Receive all customer inquiries, domestic and international. Send pro forma invoices, quotes, literature, lead-time, letters of credit, certificates of conformance, tracking, delivery dates, RAs and educates customers. Prepare proposals/quotes for all repair orders and processes approvals once reviewed by customers. Provide follow up status with customers every 30 days or as required. Coordinate with customers and Export Compliance Manager to obtain export/import licenses and end user statement/information, as required. Provide phone support fielding customer inquiries. Receive customer purchase orders by email, web based systems, phone and fax. Receive and resolve customers concerns and issues. Process change orders as necessary. Enter purchase orders into Manage 2000 (M2k) and provide timely order acknowledgements to customer. Monitor orders to insure on-time shipment by participating in open order/production meetings. May entail monitoring customer websites for delivery schedules Set up and maintain customer files in Power Flow upon order entry into Manage 2000 (M2k). Maintain and store records for up to 10 years, as designated by Quality Department. Assist accounting setting up new customers by obtaining credit applications and exemption certificates. Process credit card payments. Supply customer with invoice and receipt. Maintains accurate pricing files in M2k including all price changes and volume-based price levels. (specific to Carr Lane and Chivvis) Maintains customer specific files and work instructions. Creates drop shipment orders to supplier and communicates. Monitors, invoices orders, confirms accuracy with accounting. (specific to Carr Lane) Process product sample orders for sales by coordinating with production, inventory control and shipping departments. Maintain inventory records of product samples by Business Segment Manager. Coordinates product returns from customer sites. Provides customer-specific documentation with daily shipments. Complete packing slips and shipping documentation on customer websites as required. Ability to navigate the internet to access customer-specific information from web-based portals. Complete Contract Review Process (purchase order review) as outlined in the contract review process/checklist. Submit contract(s) for review and approval to all functional departments as outlined in the contract review process. Provide contract status information to the customer as required. Maintains Customer Care procedures manual. Back up and assist Contracts Administration; processing orders, maintaining programs and filling orders. Provide back-up to Shipping Coordinators as required by: processing shipments, prepare air bills, FedEx, UPS, etc., call freight line for pickups Cross-train on multiple Lines of Business (LOB) providing coverage during employee vacation and vacancies. Provide training/mentoring to new Customer Care Associates. Demonstrate ability to operate independently without daily supervision from Supervisor. Perform special projects/tasks as assigned by your supervisor. .Requirements: Associates level degree of knowledge/training and 5-7 years of experience with customer interaction in person, over the phone, and via written correspondence; or equivalent combination of education and experience. Knowledge of a second language, desirable. PI117504429
Jan 27, 2020
Description: Receive all customer inquiries, domestic and international. Send pro forma invoices, quotes, literature, lead-time, letters of credit, certificates of conformance, tracking, delivery dates, RAs and educates customers. Prepare proposals/quotes for all repair orders and processes approvals once reviewed by customers. Provide follow up status with customers every 30 days or as required. Coordinate with customers and Export Compliance Manager to obtain export/import licenses and end user statement/information, as required. Provide phone support fielding customer inquiries. Receive customer purchase orders by email, web based systems, phone and fax. Receive and resolve customers concerns and issues. Process change orders as necessary. Enter purchase orders into Manage 2000 (M2k) and provide timely order acknowledgements to customer. Monitor orders to insure on-time shipment by participating in open order/production meetings. May entail monitoring customer websites for delivery schedules Set up and maintain customer files in Power Flow upon order entry into Manage 2000 (M2k). Maintain and store records for up to 10 years, as designated by Quality Department. Assist accounting setting up new customers by obtaining credit applications and exemption certificates. Process credit card payments. Supply customer with invoice and receipt. Maintains accurate pricing files in M2k including all price changes and volume-based price levels. (specific to Carr Lane and Chivvis) Maintains customer specific files and work instructions. Creates drop shipment orders to supplier and communicates. Monitors, invoices orders, confirms accuracy with accounting. (specific to Carr Lane) Process product sample orders for sales by coordinating with production, inventory control and shipping departments. Maintain inventory records of product samples by Business Segment Manager. Coordinates product returns from customer sites. Provides customer-specific documentation with daily shipments. Complete packing slips and shipping documentation on customer websites as required. Ability to navigate the internet to access customer-specific information from web-based portals. Complete Contract Review Process (purchase order review) as outlined in the contract review process/checklist. Submit contract(s) for review and approval to all functional departments as outlined in the contract review process. Provide contract status information to the customer as required. Maintains Customer Care procedures manual. Back up and assist Contracts Administration; processing orders, maintaining programs and filling orders. Provide back-up to Shipping Coordinators as required by: processing shipments, prepare air bills, FedEx, UPS, etc., call freight line for pickups Cross-train on multiple Lines of Business (LOB) providing coverage during employee vacation and vacancies. Provide training/mentoring to new Customer Care Associates. Demonstrate ability to operate independently without daily supervision from Supervisor. Perform special projects/tasks as assigned by your supervisor. .Requirements: Associates level degree of knowledge/training and 5-7 years of experience with customer interaction in person, over the phone, and via written correspondence; or equivalent combination of education and experience. Knowledge of a second language, desirable. PI117504429
Location : US-TN-Nashville # of Openings : 1 Category : Housekeeping Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support. Responsibilities Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Housekeeping experience preferred. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503857
Jan 27, 2020
Location : US-TN-Nashville # of Openings : 1 Category : Housekeeping Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. We have been the winner of 10 consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions magazine and have recently undergone an extensive renovation. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel family. Overview Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support. Responsibilities Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Housekeeping experience preferred. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117503857
