MANAGER OF UTILIZATION REVIEW

Southwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to all who need us. We are certified as a Level III Trauma Center and a Primary Stroke Center, and have been serving our community for over 100 years!

At Southwest General, we believe in the power of teamwork, creating a family-like environment, ensuring a work-life balance, and providing meaningful work to make a real difference in people’s lives.

We value our employees as much as our patients, offering a supportive work culture that encourages growth, development and collaboration. We’re committed to building a team that works together, supports each other, and ultimately, saves lives every day.

At Southwest, you are family.

Position summary:

The Utilization Management (UM) RN Manager is responsible for the day-to-day leadership, operational oversight, and performance management of the Utilization Management nursing team. Reporting to the UM RN Director, the Manager translates department strategy, regulatory and payer requirements, approved clinical review criteria, and organizational priorities into consistent daily execution.

The role provides direct supervision, coaching, workflow management, clinical-operational support, and performance oversight for assigned UM staff. The Manager collaborates with physician advisors/medical directors, case management, clinical operations, revenue cycle, payer relations, quality, compliance, and other stakeholders to support timely, accurate, evidence-informed utilization management decisions and appropriate stewardship of healthcare resources.

Minimum Qualifications:

Education: Bachelor of Science in Nursing (BSN) required, or equivalent qualification consistent with organizational policy. Master's degree in Nursing, Healthcare Administration, Business Administration, Public Health, or a related field preferred.

Required length and type of experience:

• Five or more years of progressive clinical nursing and/or utilization management experience preferred, including three or more years of experience in utilization management, utilization review, case management, managed care, or a closely related function.
• Prior formal leadership experience required; two or more years of supervisory or management experience preferred.

Required licensure, certification or registry:

• Current Ohio State Board of Nursing license required.
• Certified Case Manager (CCM) certification preferred.
• Accredited Case Manager (ACM) certification preferred.

Core Knowledge, Skills, and Competencies:

• Knowledge of utilization management and utilization review principles, including prospective, concurrent, and retrospective review.
• Knowledge of medical necessity, patient status, level-of-care review, authorization processes, payer requirements, denial prevention, and escalation pathways.
• Knowledge of evidence-based clinical review criteria and appropriate use of clinical decision-support tools.
• Knowledge of regulatory and accreditation requirements affecting utilization management and clinical review.
• Demonstrated ability in people leadership, coaching, performance management, conflict resolution, and change management.
• Demonstrated ability to interpret operational analytics and KPIs, conduct root-cause analysis, and drive process improvement.
• Demonstrated ability to communicate effectively across interdisciplinary teams, including nursing, physicians, physician advisors, payers, revenue cycle, and leadership.
• Demonstrated application of professional nursing judgment, ethical practice, confidentiality, and appropriate stewardship of healthcare resources.

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