ABOUT US Healthline.com is the fastest growing health information brand, the 2nd largest health site in the US (per comScore) and reaches over 150 million people a month globally. The business is high growth and solidly profitable, employing ~300 people in San Francisco, New York and the UK. We are a purpose-driven organization with a vision to create a stronger, healthier world. Healthline is a certified Great Place to Work and has been named to the Top 5 in Ad Age's Best Places to Work in 2019. Check out these links to learn more about what it's like to work at Healthline Media. GPTW review / Top 5 in Ad Age's Best Places to Work / LinkedIn ABOUT THE TEAM The Content Discovery and Site UX team's mission is to help users discover content that addresses their needs and have the best-in-class user journey with Healthline. ABOUT THE ROLE We are seeking a Senior Product Manager of Content Discovery and Site UX. You'll create a world class site user experience that instills confidence in the Healthline brand and content while inspires actions toward healthier outcomes. You’ll develop a deep understanding of our user base that will inform not simply what content to show a user based on similar topics, but what to surface based on empathy for the underlying need that brought them to our site in the first place.
YOUR IMPACT
Create and execute vision and strategy for creating a site experience that connects users with everything Healthline can bring to bear to help their underlying needs.
Develop a deep understanding of the needs of our audience with hard data and conversations with users and evangelize those learnings within the organization.
Maximize value of site real-estate by prioritizing between competing elements with disparate goals.
Align stakeholders, set the product roadmap, prioritize features, build consensus, and coordinate product schedules with business teams, engineers and/or independent contractors to ship high-quality experiences.
Own and write product specifications and user stories.
Lead and collaborate on launch and go-to-market strategy.
Foster a culture of testing, data-driven decision making, and accountability for metrics and results.
THE REASONS WHY YOU SHOULD APPLY
You love owning deep experiences that can profoundly affect user’s well-being.
You think out of the box to solve complex problems. You make more hypotheses than assumptions and test cheaply to prove or disprove the hypotheses.
You want to build new products and experiences, not just maintain them.
You want to be accountable for the customer and the business.
WHY YOU’LL LOVE WORKING AT HEALTHLINE
You’ll hear us talk a lot about culture and mindset at Healthline - because we know our people, and how we work together, drive our success and differentiate the impact we have on the world. These are some of the things that are important to us:
We own our holistic health and are committed to joyful, healthful lives
We listen, commit to inclusion, and work to empathize with our co-workers and with everyone in pursuit of health and well-being
We take accountability for our work and our team’s results
Continuous improvement in our work and our ability to realize our vision requires passion for innovation, a willingness to fail, and the discipline to measure
New ideas and different perspectives make us better allies for each person who turns to Healthline
Also, we’ve got cozy canine companions in the SF office. Pooches make Healthline HQ fun!
Our smart, experienced leadership team wants to do it right and is open to new ideas
We offer competitive compensation packages, one day/week remote option and comprehensive health benefits
Jun 25, 2019
Full time
ABOUT US Healthline.com is the fastest growing health information brand, the 2nd largest health site in the US (per comScore) and reaches over 150 million people a month globally. The business is high growth and solidly profitable, employing ~300 people in San Francisco, New York and the UK. We are a purpose-driven organization with a vision to create a stronger, healthier world. Healthline is a certified Great Place to Work and has been named to the Top 5 in Ad Age's Best Places to Work in 2019. Check out these links to learn more about what it's like to work at Healthline Media. GPTW review / Top 5 in Ad Age's Best Places to Work / LinkedIn ABOUT THE TEAM The Content Discovery and Site UX team's mission is to help users discover content that addresses their needs and have the best-in-class user journey with Healthline. ABOUT THE ROLE We are seeking a Senior Product Manager of Content Discovery and Site UX. You'll create a world class site user experience that instills confidence in the Healthline brand and content while inspires actions toward healthier outcomes. You’ll develop a deep understanding of our user base that will inform not simply what content to show a user based on similar topics, but what to surface based on empathy for the underlying need that brought them to our site in the first place.
YOUR IMPACT
Create and execute vision and strategy for creating a site experience that connects users with everything Healthline can bring to bear to help their underlying needs.
Develop a deep understanding of the needs of our audience with hard data and conversations with users and evangelize those learnings within the organization.
Maximize value of site real-estate by prioritizing between competing elements with disparate goals.
Align stakeholders, set the product roadmap, prioritize features, build consensus, and coordinate product schedules with business teams, engineers and/or independent contractors to ship high-quality experiences.
Own and write product specifications and user stories.
Lead and collaborate on launch and go-to-market strategy.
Foster a culture of testing, data-driven decision making, and accountability for metrics and results.
THE REASONS WHY YOU SHOULD APPLY
You love owning deep experiences that can profoundly affect user’s well-being.
You think out of the box to solve complex problems. You make more hypotheses than assumptions and test cheaply to prove or disprove the hypotheses.
You want to build new products and experiences, not just maintain them.
You want to be accountable for the customer and the business.
WHY YOU’LL LOVE WORKING AT HEALTHLINE
You’ll hear us talk a lot about culture and mindset at Healthline - because we know our people, and how we work together, drive our success and differentiate the impact we have on the world. These are some of the things that are important to us:
We own our holistic health and are committed to joyful, healthful lives
We listen, commit to inclusion, and work to empathize with our co-workers and with everyone in pursuit of health and well-being
We take accountability for our work and our team’s results
Continuous improvement in our work and our ability to realize our vision requires passion for innovation, a willingness to fail, and the discipline to measure
New ideas and different perspectives make us better allies for each person who turns to Healthline
Also, we’ve got cozy canine companions in the SF office. Pooches make Healthline HQ fun!
Our smart, experienced leadership team wants to do it right and is open to new ideas
We offer competitive compensation packages, one day/week remote option and comprehensive health benefits
Koya Leadership Partners
Oakland, California headquarters, Washington, DC or the Denver, Colorado office.
Sierra Club’s Equity Department is charged with leading the organization to become a more equitable, just, and inclusive organization. To accomplish this, they are currently seeking a Deputy Director of Equity who will play a critical role in ensuring that the values of Equity, Inclusion, and Justice are echoed throughout their employee engagement, retention and employee relations strategies including complex conflict resolution and workplace investigations.
The Deputy Director of Equity feels compelled to name injustice and works towards the dismantling of oppression and oppressive systems through their work on a daily basis. This Deputy Director is energized and motivated by the thought of being a leader within the department charged with implementing this work throughout a 100+ year old organization.
The Deputy Director of Equity will play a key role in supporting organizational transformation through the management of programmatic staff, the cultivation of senior leader engagement, and the fostering of relationships with chapter leaders (regional grassroots support) and volunteers. The Deputy Director will also play a leadership role in upholding and implementing the direction of the department across the organization. Reporting to the Equity Director, the Deputy Equity Director will act as a senior manager for all equity-related matters.
This is a full-time position with a flexible location but a strong preference for the Oakland, California headquarters, Washington, DC or the Denver, Colorado office.
Jun 21, 2019
Full time
Sierra Club’s Equity Department is charged with leading the organization to become a more equitable, just, and inclusive organization. To accomplish this, they are currently seeking a Deputy Director of Equity who will play a critical role in ensuring that the values of Equity, Inclusion, and Justice are echoed throughout their employee engagement, retention and employee relations strategies including complex conflict resolution and workplace investigations.
The Deputy Director of Equity feels compelled to name injustice and works towards the dismantling of oppression and oppressive systems through their work on a daily basis. This Deputy Director is energized and motivated by the thought of being a leader within the department charged with implementing this work throughout a 100+ year old organization.
The Deputy Director of Equity will play a key role in supporting organizational transformation through the management of programmatic staff, the cultivation of senior leader engagement, and the fostering of relationships with chapter leaders (regional grassroots support) and volunteers. The Deputy Director will also play a leadership role in upholding and implementing the direction of the department across the organization. Reporting to the Equity Director, the Deputy Equity Director will act as a senior manager for all equity-related matters.
This is a full-time position with a flexible location but a strong preference for the Oakland, California headquarters, Washington, DC or the Denver, Colorado office.
Cascade Public Media (KCTS 9 & Crosscut)
Seattle, WA, USA
The Donor and Audience Relations Manager Leads a team of customer service agents who provide frontline customer relations assistance to viewers, audience members and donors that will increase revenue from donors, allow us to reach more people, build a strong organization and inspire a smarter world. They will be an innovative, customer services oriented leader who will take creative approaches to maximize relationships with prospective and current donors. They will strive to make the work process the most efficient and set the tone for smart and responsive patron care.
Qualified applicants please apply here .
KEY JOB RESPONSIBILITIES
I. Plan
In partnership with the Vice President of Philanthropy, create a donor centric approach to all aspects of customer service for the entire organization
Work collaboratively with our team and customer service partners to ensure a positive and meaningful interaction with inbound calls from current and prospective donors
In partnership with the Vice President of Philanthropy develop and execute calling (inbound and outbound) strategies and campaigns for acquisition, renewal, upgrade and stewardship
Ensure all administrative functions of the customer service experience needed in-house are met
II. Manage
Supervise customer service staff
Manage relationship with third party customer service vendor
Develop and document customer service policies, scripts, guidelines, procedures and training resources for public facing staff members
Coordinate staffing and resources to manage call volume, email response and other administrative functions of Donor and Audience Relations team
Handle escalation calls in a timely manner
Ensure that standardized inbound and outbound messaging across all communication platforms is maintained and consistent
III. Collaborate
Work with members of the Strategic Management Team to ensure overall customer service experience is maximized
Actively contribute to team's overall effectiveness
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
Jul 16, 2019
Full time
The Donor and Audience Relations Manager Leads a team of customer service agents who provide frontline customer relations assistance to viewers, audience members and donors that will increase revenue from donors, allow us to reach more people, build a strong organization and inspire a smarter world. They will be an innovative, customer services oriented leader who will take creative approaches to maximize relationships with prospective and current donors. They will strive to make the work process the most efficient and set the tone for smart and responsive patron care.
Qualified applicants please apply here .
KEY JOB RESPONSIBILITIES
I. Plan
In partnership with the Vice President of Philanthropy, create a donor centric approach to all aspects of customer service for the entire organization
Work collaboratively with our team and customer service partners to ensure a positive and meaningful interaction with inbound calls from current and prospective donors
In partnership with the Vice President of Philanthropy develop and execute calling (inbound and outbound) strategies and campaigns for acquisition, renewal, upgrade and stewardship
Ensure all administrative functions of the customer service experience needed in-house are met
II. Manage
Supervise customer service staff
Manage relationship with third party customer service vendor
Develop and document customer service policies, scripts, guidelines, procedures and training resources for public facing staff members
Coordinate staffing and resources to manage call volume, email response and other administrative functions of Donor and Audience Relations team
Handle escalation calls in a timely manner
Ensure that standardized inbound and outbound messaging across all communication platforms is maintained and consistent
III. Collaborate
Work with members of the Strategic Management Team to ensure overall customer service experience is maximized
Actively contribute to team's overall effectiveness
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
About the Job
Magoosh is looking for an experienced and effective Business Operations Manager to help scale our forecasting, modeling and analysis. Your goal will be to make sure that Magoosh has the resources necessary to deliver on our ambitious goals and that those resources are being deployed effectively. For the next ~2 years, this role will be an individual contributor reporting to the VP of Operations, Peter Poer . In the long term, this role may involve people management, including building out a business operations team.
This is a full-time, in-office position based in the Magoosh office in Berkeley, CA with an annual salary range of $117,000 - $126,000, depending on experience. You must be authorized to work in the US.
In this position, you will…
Own accounting and budgeting . You’ll work with our external accountant to provide all departments and teams with timely, accurate financial information and help them prioritize spend. You’ll maintain and revise our profitability analysis for our business and products and generate reports for leadership.
Own forecasting and modeling . You’ll create forecasts and financial models for new products, the business as a whole, and key projects that will help Magoosh make smart strategic decisions. In time, you will own all forecasting and modeling at Magoosh.
Support strategic planning . You’ll provide information to leaders to support long-term, annual, and quarterly planning. You’ll analyze business metrics and data to discover insights about our business and identify which projects might be key drivers of our growth.
Be a generalist. You’ll support other business operations projects as they arise; this could be anything from negotiating a contract with a vendor to creating financial processes. You’ll work cross-functionally to help teams plan and ensure that everyone at Magoosh has what they need to take on high-impact projects.
Work hands-on wherever needed – we are a startup environment and we all try to pitch in when necessary!
Jul 05, 2019
Full time
About the Job
Magoosh is looking for an experienced and effective Business Operations Manager to help scale our forecasting, modeling and analysis. Your goal will be to make sure that Magoosh has the resources necessary to deliver on our ambitious goals and that those resources are being deployed effectively. For the next ~2 years, this role will be an individual contributor reporting to the VP of Operations, Peter Poer . In the long term, this role may involve people management, including building out a business operations team.
This is a full-time, in-office position based in the Magoosh office in Berkeley, CA with an annual salary range of $117,000 - $126,000, depending on experience. You must be authorized to work in the US.
In this position, you will…
Own accounting and budgeting . You’ll work with our external accountant to provide all departments and teams with timely, accurate financial information and help them prioritize spend. You’ll maintain and revise our profitability analysis for our business and products and generate reports for leadership.
Own forecasting and modeling . You’ll create forecasts and financial models for new products, the business as a whole, and key projects that will help Magoosh make smart strategic decisions. In time, you will own all forecasting and modeling at Magoosh.
Support strategic planning . You’ll provide information to leaders to support long-term, annual, and quarterly planning. You’ll analyze business metrics and data to discover insights about our business and identify which projects might be key drivers of our growth.
Be a generalist. You’ll support other business operations projects as they arise; this could be anything from negotiating a contract with a vendor to creating financial processes. You’ll work cross-functionally to help teams plan and ensure that everyone at Magoosh has what they need to take on high-impact projects.
Work hands-on wherever needed – we are a startup environment and we all try to pitch in when necessary!
