Clinic Manager-General Internal Medicine

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the general direction of the Executive Director, the Manager is responsible for day-to-day operations, practice development, communicating policies, and evaluates staff job performance. The Manager works in collaboration with key stakeholders and department leadership to coordinate the delivery of patient care. The Manager assumes the responsibility for the plan of care, has the authority to make decisions, and is held accountable for decisions specific to assessment, planning, implementation and evaluation of the plan. The Manager coordinates and supervises all staff in assigned units/departments to provide quality patient care.
The Manager maintains a current level of knowledge with management leadership skills as defined by specialty organizations, complies with all regulations and standards of regulatory and accrediting bodies.,Areas of responsibility include:
• Clinical practice
• System coordination
• Quality improvement
• Human resource management
• Fiscal Responsibility
• Professional growth
• Self-improvement

Job Description:

Essential Duties & Responsibilities including but not limited to:

CLINICAL PRACTICE:
A.    Develops, implements, and assures compliance with Practice Guidelines.
B.    Encourages staff participation on Shared Governance Councils,  committees, and organization committees.
C.    Maintains and displays knowledge of current  issues and uses evidence-based resources to implement necessary changes in the delivery of care.
D.    Collaborates with leadership team to provide opportunities for staff development. i.e.: 
•    Participation in  research.
•    Participation in professional organizations.

SYSTEM COORDINATION:
A.    Links departmental strategic goals to organizations mission and goals.
B.    Analyzes pertinent data to drive day to day performance.
C.    Works collaboratively to solve problems, improve processes and integrate services within the department and with other departments.
D.    Supports new ideas and changes within the department by actively participating and contributing.
E.    Demonstrates flexibility in meeting demands of the department.
F.    Organizes and prioritizes work to meet deadlines.
G.    Develops effective communication methods to keep staff and others informed about activities of the organization and department.

QUALITY IMPROVEMENT:
A.    Proactively develops plans to meet future departmental/organizational needs.
B.    Reviews outcome measures and works collaboratively with staff and leadership team to improve  outcomes. 
C.    Collaborates with multi-disciplinary teams to:
•    Comply with regulatory standards
•    Improve patient satisfaction
•    Improve patient outcomes
D.    Identify, assess, measure and systematically improve important processes and activities.

HUMAN RESOURCE MANAGEMENT:
A.    Works collaboratively with the Human Resources Department and Senior Leadership to recruit, hire and retain qualified personnel.
B.    Oversees and conducts performance appraisals. Collaborates with Senior Leadership and Human Resources to recommend compensation adjustments. 
C.    Assures appropriate orientation, competence assessment, in-service training and continuing education for all staff. 
D.    Fosters staff development by assisting them to identify goals and appropriate opportunities for learning.
E.    Encourages creativity and celebrates staff accomplishments.
F.    Promotes an environment that is sensitive to the diverse needs of the patients and employees.
G.    Coaches and supports staff by removing barriers and addressing issues.
H.    Assures licensing certification for all staff is current.
I.    Conducts monthly staff meetings.
J.    Communicates staffing concerns to Executive Director.
K.    Delegates work appropriately and provide direction and guidance to nursing and support staff.

BUDGETARY RESPONSIBILITIES:
A.    Participates in development of annual departmental budgets.
B.    Develops and implements cost-effective staffing patterns.
C.    Uses resources effectively to provide high-quality cost-effective services.
D.    Monitors budget and prepares variance reports.
E.    Manages expenses on an on-going basis and identifies areas of potential cost savings.

PROFESSIONAL GROWTH/SELF IMPROVEMENT:
A.    Pursues self-awareness, actively seeks feedback, accepts constructive criticism, and modifies behavior accordingly.
B.    Engages in professional development activities such as education, participating in professional associations, or other appropriate activities.
C.    Maintains necessary continuing education requirements for license, certifications and enhancements.
D.    Maintains own educational record.
E.    Supports Lahey Clinics commitment to community based activities both within the Lahey community and beyond.

ORGANIZATIONAL REQUIREMENTS
A.    Incorporates LHMC Guiding Principles, Mission Statement and Goals into daily activities.  
B.    Complies with all LHMC Policies. 
C.    Complies with behavioral expectations of the department and LHMC.
D.    Maintains courteous and effective interactions with colleagues and patients.
E.    Demonstrates an understanding of the job description, performance expectations, and competency assessment.
F.    Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
G.    Participates in departmental and/or interdepartmental quality improvement activities.
H.    Participates in and successfully completes Mandatory Education.
I.    Performs all other duties as needed or directed to meet the needs of the department.
 
MINIMUM QUALIFICATIONS
Education:  
•    Bachelor's degree required, degree in Healthcare Management or related field preferred.
•    Master's degree preferred.

Licensure, Certification, Registration:  N/A

Skills, Knowledge & Abilities:     
•    Experience with change management skills and lean management.
•    Excellent interpersonal and organizational skills.
•    Proven management experience and skills
•    Excellent customer service skills 
•    Excellent computer skills required including knowledge and experience with Windows-based programs as well as Microsoft Word, Excel. 
•    Effective communication skills; excellent verbal and written skills.
•    Effective problem solving and conflict resolution skills. 
•    Demonstrated ability to organize and work independently.
•    Demonstrated leadership ability.

Clinical Skills/Technical Knowledge
a.    Demonstrates the necessary clinical competence in area of nursing practice.
b.    Excellent interpersonal and organizational skills.
c.    Basic computer skills.

Experience:  
•    Two + years of  Supervisory and/or Management experience: 5 years in ambulatory setting preferred. 

Key Relationships: 

 Position                            Purpose/Activities
1.    Interdisciplinary team members    Coordination of patient care.
2.    Human Resources    Systems, coordination, recruitment, retention, staff management
3.    Nursing Staff    Coordination of patient care.
4.    Nursing Leadership Team    Systems coordination and coordination of patient care.
5.    Patients    Oversees quality patient care
6.    Family members     Assists and supports family members as necessary.

Scope/Impact Statement:  

Work Schedule:  Indicate either Yes or No as appropriate.  Hours of work may be subject to change based upon the needs of the business/department.

On Call:        Y        Shift Rotation:        Y    Weekends:  Y
 

 

 

Pay Range:

$76,960.00 USD - $135,200.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled