This Product Operations Lead role focuses on driving initiatives across a global, 20+ country workforce, standardizing product tool usage (specifically Aha!), and driving AI adoption to enhance product development maturity.
- This position is based out of our Alpharetta, Georgia office or Midtown ATL (OAC) office.
- We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.
- This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
- This position is not open to third-party vendors or C2C.
- In person interviews are required.
What you will do Process Improvement & Enablement: - Identify, implement and optimize scalable process improvement strategies to build efficiency and clarity across the product organization.
- Optimize usage of AI to drive operational efficiencies, quality, and maturity of the product organization.
- Champion a product-led culture and continuous improvement philosophy by identifying maturity gaps and supporting upskilling efforts.
- Standardize meeting materials and reporting formats for key executive and quarterly planning reviews.
Roadmap Tool Owner & Business Analysis: - Drive tool usage standardization efforts across a globally distributed workforce in 20+ countries.
- Drive AI usage to optimize maturity of the product development process and in combination with other tools across the enterprise.
- Lead the day-to-day administration, configuration, and customization of our enterprise product tool (Aha!) to support product planning and execution.
- Independently guide stakeholder teams to set up and tailor workflows within established guidelines, maintaining clear configuration policies and documentation.
- Govern license management and usage across the platform to maximize the investment.
- Analyze key insights to identify variances, anomalies, and underlying operational trends to support executive decision-making.
- Define, standardize, and maintain core metrics and calculation methodologies to ensure reporting accuracy and consistency across product lines.
- Partner with cross-functional teams (including Product, Technology, Data & Analytics, and Finance) to track critical initiative health and NPI program metrics.
What Experience You Need - Education: Bachelor's degree in Business, Technology, Product Management, or a related field (or equivalent practical experience).
- Business Analysis & Product Experience: 5+ years of experience as a Business Analyst, Product Operations Analyst, or Product Manager in a technology or data-driven organization.
- Analytics & Reporting: Proven track record in business intelligence reporting, defining key performance indicators, and analyzing complex data to solve stakeholder problems.
- Frameworks & Methodologies: Demonstrated proficiency in Agile methodologies and standard project management frameworks.
- Stakeholder Management: Demonstrated ability to build trust, influence without authority, and align cross-functional teams in a matrixed environment.
What could set you apart - Tool Expertise: 1-2+ years of hands-on experience administering, configuring, and optimizing product and project management platforms (e.g., Aha!, Jira, Smartsheets).
- Experience utilizing AI tools to accelerate and optimize work across the product management lifecycle.
- Professional certifications such as PMP, Certified Scrum Master (CSM), or Agile credentials.
- Process improvement experience or certifications (e.g., Lean Six Sigma).
- Practical experience applying Design Thinking frameworks (e.g., user personas, empathy mapping, rapid prototyping) to solve business challenges.
- Experience leading strategy, planning, or enablement initiatives for internal digital transformation efforts.
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