Job Description
Location: Remote within Shentel's footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
Schedule: Full-time
What You'll Do:
As a Customer Service Representative, you'll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Compensation & Earning Potential:
Base Pay: $15+ per hour
Commission Opportunity with Multipliers
Estimated Total Earnings: $42,000-$60,000+ annually
Top Performers earn around $80,000 - $100,000 annually
Schedule Expectations:
We know that work-life balance is important to you and your family!
Monday-Friday: 10:30 AM - 7:00 PM
Around every 4th Saturday required, 8:30 AM - 5:00 PM, with a day off during the same week
Overtime required monthly with the opportunity for additional overtime
Schedules are provided in advance
Remote Work Expectations:
Dedicated, private workspace required
High-speed wired internet (no Wi-Fi-only or satellite connections)
Company-provided equipment
Paid training with full attendance required
What We're Looking For:
1+ year customer service or call center experience
Strong communication and problem-solving skills
Ability to navigate multiple systems and handle high call volume
Comfortable identifying sales opportunities while supporting customers
Self-motivated and able to work independently
Why Join Us:
Robust earning potential:
Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
Paid training and ongoing development
Supportive team environment
Opportunity to grow into advanced roles
Discounted Shentel services in specific areas
Our Mission:
We're committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you'll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com .
EEO is the Law and Pay Transparency
Schedule: Full-time
What You'll Do:
As a Customer Service Representative, you'll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Compensation & Earning Potential:
Base Pay: $15+ per hour
Commission Opportunity with Multipliers
Estimated Total Earnings: $42,000-$60,000+ annually
Top Performers earn around $80,000 - $100,000 annually
Schedule Expectations:
We know that work-life balance is important to you and your family!
Monday-Friday: 10:30 AM - 7:00 PM
Around every 4th Saturday required, 8:30 AM - 5:00 PM, with a day off during the same week
Overtime required monthly with the opportunity for additional overtime
Schedules are provided in advance
Remote Work Expectations:
Dedicated, private workspace required
High-speed wired internet (no Wi-Fi-only or satellite connections)
Company-provided equipment
Paid training with full attendance required
What We're Looking For:
1+ year customer service or call center experience
Strong communication and problem-solving skills
Ability to navigate multiple systems and handle high call volume
Comfortable identifying sales opportunities while supporting customers
Self-motivated and able to work independently
Why Join Us:
Robust earning potential:
Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
Paid training and ongoing development
Supportive team environment
Opportunity to grow into advanced roles
Discounted Shentel services in specific areas
Our Mission:
We're committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you'll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com .
EEO is the Law and Pay Transparency
About Shentel