What we need…
The Application Specialist I provides exceptional front-line support to financial institution clients using COCC’s banking technology solutions. In this role, you’ll work hands-on with core banking systems and reporting tools while supporting mission-critical banking operations. You’ll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success—offering a strong foundation for long-term career growth in financial technology.
What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:
- Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
- Customized training and onboarding to support you in your first year at COCC
- Robust employee development programs aligned with career pathing objectives
- Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
- Generous PTO offerings, benefits and competitive compensation
- On-site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition Reimbursement
- One-on-one career coaching
- DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
- Financial planning assistance with certified professionals
- Peer recognition programs
What you’ll do…
- Deliver high-quality client support across multiple communication channels
- Answers customer inquiries regarding system use and procedures
- Troubleshoot and resolve technical and application-related issues
- Research and document solutions while maintaining accurate case records
- Maintain service standards and ensure timely, effective resolutions
- Collaborate with team members and internal partners to enhance the client experience
- Continuously build product knowledge through training and hands-on learning
What you’ll bring…
- Bachelor's degree preferred but will consider appropriate work and/or certifications
- Minimum two years’ banking experience, operations (back office) and/or branch preferred
- Strong customer service and problem-solving skills
- Ability to research, analyze, and clearly communicate technical information
- Experience supporting users in a technical or system-driven environment
- Attention to detail with excellent documentation and follow-up skills
- Comfort working in a fast-paced, client-facing support role
- Commitment to service excellence, collaboration, and continuous learning
Salary Range for this role is $48,110K-$66,104K per year