Take escalated consumer calls regarding their Equifax credit report.
Address consumers questions or concerns and to ensure the accuracy of their credit file
Provide support and education regarding credit information, credit file interpretations and Equifax products
Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client.
Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
Perform verifications of any information maintained on the credit file
Take escalated consumer calls from Equifax or outsource locations
Recommend changes or additions to existing consumer service policies, practices, or procedures
Accurately document details of accessing consumer files and completing consumer's request
Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction
Resolves customer issues and answers questions to ensure a positive customer experience
Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment
Back-up to other Equifax or outsourcing locations in regards to consumer contacts
Pay is $21.50 an hour the Work Hours are Tuesday - Saturday from 9:00a-6:00p
What experience you need
High school diploma, GED or equivalent required
2-3 Experience supporting customers via phone, online, chat or in-person
Available to attend 6 weeks of training on a fixed schedule
Ability to be dependable for work schedule, and work on-site 5 days a we
What could set you apart
Passion for serving customers and taking ownership of the customer experience
Attention to detail and ability to be vigilant with customer privacy and data security
Ability to solve problems, display empathy and easily build rapport with consumers
Emotional intelligence, strong written and verbal communication skills
The ability to demonstrate courtesy and patience to create and maintain positive consumer relations
Effective analytical, problem-solving and comprehension skills
The ability to type efficiently and accurately (minimum 20 WPM)