- Leadership, Strategy & Portfolio Execution·
- Drive execution of the enterprise IT operating plan aligned to our long-term Road Map through the IT leadership team, ensuring technology capabilities support safety, quality, service, growth, and cost performance.
- Partner with the CIO and business leadership to refine strategy, set investment priorities, and run the portfolio governance needed to translate direction into executable roadmaps for IT leaders.
- Establish and sustain, through IT leaders, a customer-focused engagement and demand-management model (intake, prioritization transparency, communications, and satisfaction measures) to improve trust, alignment, and service outcomes across corporate and plant stakeholders.
- Ensure IT leaders convert business priorities into funded roadmaps and delivered outcomes, driving adoption and value realization (e.g., productivity, cycle time, uptime, and decision-quality improvements).
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- Governance, Risk & Compliance
- Ensure IT governance, standards, and policy lifecycle are defined and followed through the IT leadership team to strengthen security, compliance, audit readiness, and scalable delivery; maintain clear risk decisioning and escalation paths and an operating cadence for controls, reviews, and remediation.
- Ensure adherence to enterprise technology standards and reference architectures (e.g., cloud, network, endpoint, identity, integration), including a clear process for exceptions, so solutions are scalable, supportable, cost-effective, and secure by design.
- Ensure KPIs/SLAs are defined, reviewed, and acted on (e.g., availability, incident response, project delivery, security posture), using governance forums to drive continuous improvement and provide clear, executive-ready reporting.
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- Service Delivery, Infrastructure & Cybersecurity
- Ensure end-to-end IT service performance through disciplined ITSM practices (incident/problem/change management) and strong service ownership by IT leaders, including infrastructure reliability, application support, and cybersecurity controls—delivering availability, resilience, and a strong end-user experience.
- Ensure disaster recovery and business continuity capabilities are defined, tested on a regular cadence, and improved through responsible leaders, with clear recovery objectives and measurable readiness for critical services.
- Provide executive oversight of cybersecurity program execution and risk posture through the security leader, ensuring prioritized remediation, transparent reporting, and alignment with enterprise risk management
- Coordinate the IT leadership team’s operating rhythm (priorities, dependencies, and escalation) to ensure consistent execution of CIO direction across planning & governance, delivery & operations, infrastructure, and cybersecurity.
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- Financial Management & Vendor Strategy
- Ensure strong IT financial stewardship through leaders, including budgeting, forecasting, and vendor/sourcing strategy; optimize the sourcing and managed-services model, manage provider performance, and deliver cost, risk, and service-quality outcomes.
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- Talent Development & Change Leadership
- Develop and coach a high-performing IT leadership team, strengthening capabilities in governance, delivery, operations, infrastructure, and security through succession planning, talent development, and performance management.
- Enable IT leaders to partner with functional and plant stakeholders to plan and deliver changes, improve processes, and execute organizational change so solutions are adopted and sustained.
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