Job Description
Job Summary
Responsible for supporting the commercial sales team with various operational responsibilities to include post-sale order management, customer billing, USAC billing, and quality assurance. The position will require working cross-functionally with Sales, Engineering, Operations, Customer Service, and external stakeholders. The role combines project coordination, and billing system management.
Job Responsibilities
Qualifications
Skills & Competencies
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com .
EEO is the Law and Pay Transparency
Responsible for supporting the commercial sales team with various operational responsibilities to include post-sale order management, customer billing, USAC billing, and quality assurance. The position will require working cross-functionally with Sales, Engineering, Operations, Customer Service, and external stakeholders. The role combines project coordination, and billing system management.
Job Responsibilities
- Manage post-sale order activities to ensure timely and accurate service delivery and billing initiation
- Work with customers and external organizations to resolve order and billing challenges
- Coordinate across internal teams (Sales, Engineering, Operations, Customer Service)
- Works with governmental institutions (USAC)
Qualifications
- Associate's or Bachelor's degree in Business, Information Systems, or related field preferred
- Minimum 5 years of customer service, operations, or related experience
- Telecommunications experience preferred
- Experience with billing systems or CRM tools (Salesforce preferred)
- Experience managing projects and cross-functional coordination
Skills & Competencies
- Strong analytical and problem-solving skills
- Advanced Excel and reporting capabilities
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint)
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and deadlines
- Knowledge of Salesforce, CPQ, and business support systems
- Attention to detail and data accuracy
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com .
EEO is the Law and Pay Transparency
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