Retail Operations Manager Apprentice

Purpose

We believe that work is a foundation for empowering individuals, strengthening families, and building prosperous communities.

Mission

Our mission is changing lives...helping people help themselves through the power of work.?

Core Values

Innovation, ?Respect, ?Integrity, ?Learning, ?Teamwork, Commitment

Position Summary

A Retail Operations Manager-Apprentice (ROM-A) is an external management qualified associate requiring training and exposure to the Goodwill organization, its culture and processes. The role is designed to prepare the associate for full store management responsibilities. Under the guidance of the experienced leaders, the ROM-A will learn to oversee daily operations, drive sales performance, and lead a team to deliver exceptional customer experiences. This position combines hands-on experience with structured training modules to build proficiency in Goodwill retail management, operational efficiency, and team development.

Essential Duties(Other duties within the scope of this position may be assigned.)

1. Identifies work to be done, prioritizes and delegates, and assists in developing associates to drive store financial goals.

2. Promotes and sets the example for Goodwill's standards of exceptional customer service, both internally and externally.

3. Assists the store management team with meaningful communication through onboarding, monthly meetings, check-ins, and appraisals.

4. Solicits customer and associate feedback.

5. Recognizes and rewards behaviors that reinforce progress and success, utilizing all recognition programs.

6. Maximizes the value of all donated goods. Ensure donations are received and processed quickly and efficiently.

7. Adheres to Goodwill operational standards. This includes pricing, rotation, schedule and plant returns.

8. Demands a high level of excellence in the standards of dress code, visual presentation, and housekeeping.

9. Submits all closing reports, accident reports, risk training reports, and UKG documentation correctly and on time.

10. Ensures the security of all company assets.

11. Utilizes management information tools such as daily sales, production reports, sales by commodity, Round Up reports, and monthly variance reports to determine and measure store activity.

12. Communicates directly, consistently, and promptly with direct supervisor and other management team members relating to problems with store operations and personnel.

13. Attends/completes formal training both in-person and on-demand.

14. Will be required to 'float' around the district for both learning and development, as well as supporting locations in need of additional support.

Supervisory Responsibilities

The associate in this position has supervisory responsibility for designated associates in their department.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred.

• 3-5 Years' experience in related field required.

• No professional certifications are required for this position.

• Valid state driver's license, insurance and satisfactory driving record are required.

• Associates in this position will be required to successfully pass a criminal background check and sex offender check.

• Ability to operate PC, proficiency with Microsoft Office including Word, Excel, and Outlook.

Apprentice Employment Statement

?After completing 90 days of training, the employee is expected to actively pursue and apply for appropriate internal Retail Manager openings within their home region. The training role is temporary, and employees must participate in the placement process to remain eligible for continued employment. Employment remains at-will and may be ended at any time by either party.??

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams, Strategic Leadership

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Managers have the added responsibility to ensure the compliance of their team members.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill policy 11.01 Confidentiality of Data related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.

• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).

• There are no special work conditions for this position.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click on this link to access our EEO / Affirmative Action Program posters and learn about your rights as an applicant.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at RecruitingAccommodations@goodwillvirginia.org . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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