The Customer Quality Engineer supports the development, implementation, and maintenance of the Quality Management System in compliance with IATF 16949 and Customer-Specific Requirements (CSRs). This role is execution-focused, working closely with manufacturing, engineering, and quality teams to ensure audit readiness, product safety compliance, and effective corrective action execution in an automotive manufacturing environment.
Key Responsibilities
- Support the maintenance and continuous improvement of the IATF 16949 Quality Management System aligned with CSRs
- Prepare documentation, evidence, and records required for IATF and audits
- Participate in internal audits, process audits, and layered process audits (LPA)
- Track and support closure of audit findings, customer issues, and corrective actions
- Support document control and change management processes
- Assist with preparation of Management Review data and quality KPIs
- Support deployment of Customer-Specific Requirements into procedures and processes
- Support PFMEA and Control Plan alignment with requirements
- Assist in managing escalation, containment, and documentation related to issues
- Support APQP / PPAP documentation and evidence tracking
- Product Safety & Risk Management
- Support identification and control of product safety characteristics
- Assist with PFMEA updates, risk prioritization, and action tracking
- Ensure Control Plans and work instructions reflect approved changes
- Audit & Compliance Support
- Support IATF certification, surveillance, and recertification audits
- Assist with preparation for customer audits and assessments
- Ensure timely and accurate documentation of audit responses
- Training & Team Support
- Support training on IATF 16949 and CSR requirements
- Coach operators and engineers on procedure compliance
- Promote an audit-ready, prevention-focused quality culture
Qualifications
- Bachelor’s degree in engineering, Quality, or related discipline
- 2–5 years of automotive quality systems experience
- Working knowledge of IATF 16949 and CSRs
- Internal Auditor training preferred
- Success Measures
Our Investment in You
- Competitive Compensation Packages
- 11 Paid Holidays
- PTO
- Medical, Dental, and Vision Benefits
- 401k Savings
- Rewarding Healthy Behavior Program
- Life and Disability Insurance
- Supplemental Health Plans
- Employee Assistance Program
- Company Discount Program