Ready to Deliver Outstanding Customer Support? Be the Voice That Makes a Difference!Join Us as
Customer Service Representative - Onsite Role | Jacksonville, FLWhat's in it for you? Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors.
Ensure Accuracy: Document details across multiple systems according to procedures.
Create Impact: Deliver exceptional service that restores communities every day.
At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience.
This is your chance to be part of the
One Crawford family-where your work truly matters.
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Ready to make an impact through service and support? Apply today and help us restore lives!- High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
- Demonstrated experience in customer service, administrative/clerical skills.
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills.
- Ability to work independently, with minimal supervision
- Strong work ethic
#LI-EC1Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.
- Reviews dashboard for outstanding assignments.
- Contacts contractors for file status (site inspection, estimate upload, etc.).
- Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
- Completes customer service satisfaction surveys as required.
- Assists external clients with customer service inquiries.
- Participates in special projects or performs duties in other areas as requested.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.