Crawford & Company

Reporting to Issue Resolution Manager, Issue Resolution Supervisor will be responsible for Issue Resolution department, ensuring that department provides investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors. Subject matter expert in Crawford Contractor Connection Issue Resolution processes and program requirements. Bachelor's Degree preferred or equivalent in related work experience. Minimum of two years' experience in a supervisory related position or other related experience. Minimum of six years' construction estimating or property adjusting background or other related experience. Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods. Expert knowledge of analyzing and interpreting contractual obligations, terms and conditions of contractors and client partners to determine best course of...

We're Hiring: Senior Claims Examiner - Liability This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise. ✅ Why Join Crawford & Company? Great Work From Home Opportunity Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness Great Bonus Opportunity Generous Employee Referral Bonus Program ️ Access to Multiple Employee Discounts We're looking for a Senior Claims Examiner - Liability with a passion for claims management to join our team! Licensing is a requirement. ✔️ Proven expertise in managing complex liability claims. Role Overview: ️ Investigate and settle advanced, large-loss, and complex claims promptly and equitably under minimal supervision, while working within established authority on moderate-to-difficult claims. Review coverages, determine liability and compensability, secure information, arrange property damage appraisals, and settle claims...

We're Hiring: Team Manager - WC (California) This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise. Why You'll Love It Here: ✨ Great Leadership Opportunity Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness Generous Employee Referral Bonus Program ️ Access to Multiple Employee Discounts We're looking for a Team Manager - WC (California) with a passion for claims management to join our team! SIP certification is required Proven leadership and experience in managing California WC claims Role Overview: Under general direction, you will supervise the investigation, management, and timely disposition of Workers' Compensation claims within account, carrier, and/or company guidelines. You will also assist the VP and/or Assistant VP of Claims in managing the Service Center. Bachelor's degree or equivalent experience required Five or more years of...

Ready to Make a Difference from the First Call? Be the Friendly Voice Customers Can Count On! Join Us as Contact Center Agent I - Remote Role | US What's in it for you? Stay Connected: Answer incoming calls and assist customers with claim-related inquiries. Own the Details: Accurately document information and maintain records across multiple systems. Be Essential: Deliver exceptional customer service that helps keep the claims process moving smoothly. At Crawford, every claim represents a person and a community we help rebuild. As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem-entry-level candidates are welcome! This is your chance to be part of the One Crawford family -where your work makes a real impact. ✨ Ready to launch your customer service career? Apply today and help us restore lives! Education equivalent to...

We're Hiring: Practice Director - Power Solutions ✅ Why Join Crawford & Company? Excellent Crawford Benefits That Empower Financial, Physical, And Mental Wellness Generous Employee Referral Bonus Program ️ Access To Multiple Employee Discounts Role Overview: The Practice Director - Power Solutions is responsible for leading and scaling Crawford's Power Solutions vertical, with a focus on driving strategic growth, expanding market presence, and delivering innovative solutions to clients. This role provides overall leadership for the practice, including identifying and developing new business opportunities, establishing key partnerships, and implementing programs that enhance operational capabilities and improve client outcomes. Bachelor's Degree in related field required Minimum of five years of related experience is required. Strong understanding of the power and energy landscape, distribution systems, and electrical components associated with the Power Solutions...

Investigate and settle advanced, large loss, complex claims promptly and equitably under minimal supervision. Works within established authority on moderate-to-difficult claims. Reviews coverages, determines liability and compensability, secures information, arranges property damage appraisals and settles claims utilizing claims best practices. Evaluates and sets reserves using independent judgment. Assists supervisor and company attorneys in preparing cases for litigations. Conducts training and mentors new hires. Bachelor's degree or equivalent experience required. Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU).. Technical claims investigations/settling experience with 4-8 years experience in Claims or similar organization. Ability to work independently while assimilating various technical subjects.. Strong written and oral communication, negotiation and presentation skills. Advanced analytical and problem solving skills, with the ability to...

Investigate and settle advanced, large loss, complex claims promptly and equitably under minimal supervision. Works within established authority on moderate-to-difficult claims. Reviews coverages, determines liability and compensability, secures information, arranges property damage appraisals and settles claims utilizing claims best practices. Evaluates and sets reserves using independent judgment. Assists supervisor and company attorneys in preparing cases for litigations. Conducts training and mentors new hires. Bachelor's degree or equivalent experience required. Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU).. Technical claims investigations/settling experience with 4-8 years experience in Claims or similar organization. Ability to work independently while assimilating various technical subjects.. Strong written and oral communication, negotiation and presentation skills. Advanced analytical and problem solving skills, with the ability to...

We're Hiring: Senior Claim Examiner - Liability This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise. ✅ Why Join Crawford & Company? Great Work From Home Opportunity Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness Great Bonus Opportunity Generous Employee Referral Bonus Program ️ Access to Multiple Employee Discounts We're looking for a Senior Claim Examiner - Liability with a passion for claims management to join our team! Licensing is a requirement. ✔️ Proven expertise in managing complex liability claims. Role Overview: ️ Investigate and settle advanced, large-loss, and complex claims promptly and equitably under minimal supervision, while working within established authority on moderate-to-difficult claims. Review coverages, determine liability and compensability, secure information, arrange property damage appraisals, and settle...

Step Into Property Adjusting - Hybrid Opportunity Near Chicago, IL! Position: Property Adjuster ️ Location: Chicago, IL Work Setup: Hybrid - Work From Home + Field What We're Looking For 2+ years of Property Adjuster experience Strong investigation, communication, and documentation skills Ability to work independently and travel for field inspections College degree or an equivalent combination of education and experience. Minimum 6 months experience or completion of Crawford and Company basic property class, and/or continuing education requirements. Good verbal and written communication skills. Good attention to detail. Strong analytical and mathematical ability. Excellent interpersonal skills including the ability to handle challenging situations and people. Must be licensed as required by state and local jurisdictions. Outside adjusters must have a valid driver's license. Must complete continuing education requirements as outlined by Crawford...

Administers and resolves non-complex short term claims of low monetary amounts, including medical only claims. Documents and monitors open case inventory and ensures proper and timely closing of files. Makes decisions on claims within delegated limited authority. College degree or the equivalent of education and experience. Knowledge of claims and familiarity with claims terminology gained through industry experience and/or through specialized courses of study (Associate in Claim designation, etc). Demonstrates a thorough working knowledge of claim processing and claim policies and procedures. Demonstrates an understanding of basic medical terminology and appropriate medical tests for claimed conditions Demonstrates effective and diplomatic oral and written communication skills. Demonstrates a customer-focused approach including the ability to identify and understand customer needs, and interacts effectively with others. Must have or secure and maintain the appropriate...

Investigate and settle advanced, large loss, complex claims promptly and equitably under minimal supervision. Works within established authority on moderate-to-difficult claims. Reviews coverages, determines liability and compensability, secures information, arranges property damage appraisals and settles claims utilizing claims best practices. Evaluates and sets reserves using independent judgment. Assists supervisor and company attorneys in preparing cases for litigations. Conducts training and mentors new hires. Bachelor's degree or equivalent experience required. Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU).. Technical claims investigations/settling experience with 4-8 years experience in Claims or similar organization. Ability to work independently while assimilating various technical subjects.. Strong written and oral communication, negotiation and presentation skills. Advanced analytical and problem solving skills, with the ability to...

Vice President, Compliance - Disability & Leave Operations Remote - Anywhere in the U.S. Are you a compliance and legal leader with expertise in FMLA, ADA, Disability, Leave Management, and Accommodation Programs? We're seeking a strategic executive to lead compliance governance, regulatory oversight, and enterprise-wide disability and leave operations. ✨ Key Responsibilities: ✅ Lead compliance programs for FMLA, ADA, STD, LTD, Paid Parental Leave, and State Leave Programs ✅ Translate complex regulations into scalable operational practices ✅ Provide executive guidance on regulatory risk, litigation exposure, and compliance strategy ✅ Partner with Operations, Legal, HR, Product, Quality, and Executive Leadership ✅ Drive compliant, consistent, and high-quality service delivery Ideal Background: ✔ Extensive disability and leave compliance expertise ✔ Strong regulatory and legal interpretation skills ✔ Executive leadership experience in compliance, leave...

Ready to Keep Operations Running Smoothly? Be the Backbone of Our Membership Services Team! Join Us as Member Service Coordinator I - Hybrid Role | Jacksonville, FL What's in it for you? Stay Organized: Maintain contractor files and support credentialing requirements with accuracy and attention to detail. Own the Details: Communicate with contractors, process documentation, and keep records up to date across multiple systems. Be Essential: Support compliance efforts and help ensure network contractors meet program requirements. At Crawford, every claim represents a person and a community we help rebuild. As a Member Service Coordinator I, your customer service experience, strong organizational skills, and computer proficiency will help keep our contractor network running smoothly and efficiently. This is your chance to be part of the One Crawford family -where your work makes a real impact. ✨ Ready to take charge of accuracy and support? Apply today and help...

We're Hiring: National General Adjuster - Inside Business Segment: Global Technical Services ✅ Why Join Crawford & Company? Excellent Crawford Benefits That Empower Financial, Physical, And Mental Wellness Generous Employee Referral Bonus Program ️ Access To Multiple Employee Discounts Role Overview: ✅ Resolves complex commercial liability losses generally in excess of $250,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured; presents evidence in legal proceedings; ✅ The National General Adjuster's role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling, and providing catastrophe claims assistance. ✅ Provides peer review on assignments to other staff. Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred. Previous...

Now Hiring: RN Case Manager - Sacramento, CA Region Work from home + local field travel Salary: Competitive & commensurate with experience Quarterly Bonus Opportunities Free CEUs for licenses & certificates License & Certification Reimbursement We're looking for an RN with a passion for case management to join our team! ✨ RN degree required ✨ National Certification preferred (CCM, CRC, COHN, CRRN) ✨ Workers' Comp Case Management experience a plus ✅ Your Impact: You'll provide effective case management services in a cost-effective manner, delivering medical case management consistent with URAC standards, CMSA Standards of Practice, and Broadspire QA Guidelines. You'll support patients/employees receiving benefits under insurance lines including Workers' Compensation, Group Health, Liability, Disability, and Care Management. This is your chance to grow your career, earn great rewards, and enjoy true work-life balance. Apply today and make an impact in the...

Disability Benefit Specialist - Remote Make an impact from anywhere-and love what you do! What's in it for you? ✅ Work remotely - your office, your vibe! ✅ Help people when they need it most. ✅ Be part of a team that values compassion, clarity, and results. Join us as a Disability Benefit Specialist and play a key role in evaluating claims, determining benefit eligibility, and guiding employees toward successful return-to-work strategies. Use your expertise in disability policies and medical/vocational issues to deliver clear, timely decisions and exceptional support. Bachelor's degree or equivalent experience required. 2 + years of STD/LTD claims adjudication Experienced in the TPA or self-administration services is desired Experience with FMLA/State leave claims is a plus Aptitude for learning medical terminology and conditions, as well as interpreting procedures and regulations Ability to work independently while assimilating...

Now Hiring: RN Case Manager - Phoenix, AZ Region Work from home + local field travel Salary: Competitive & commensurate with experience Quarterly Bonus Opportunities Free CEUs for licenses & certificates License & Certification Reimbursement We're looking for an RN with a passion for case management to join our team! ✨ RN degree required ✨ National Certification preferred (CCM, CRC, COHN, CRRN) ✨ Workers' Comp Case Management experience a plus ✅ Your Impact: You'll provide effective case management services in a cost-effective manner, delivering medical case management consistent with URAC standards, CMSA Standards of Practice, and Broadspire QA Guidelines. You'll support patients/employees receiving benefits under insurance lines including Workers' Compensation, Group Health, Liability, Disability, and Care Management. This is your chance to grow your career, earn great rewards, and enjoy true work-life balance. Apply today and make an impact in the...

Ready to Keep Operations Running Smoothly? ️ Be the Backbone of Our Compliance & Onboarding Team! Join Us as Onboarding and Compliance II - Onsite Role | Jacksonville, FL What's in it for you? Stay Organized: Process contractor applications, deliverables, and credentialing requirements with accuracy. Own the Details: Maintain updated contractor files, track compliance, and manage documentation across systems. Be Essential: Serve as a key contact for contractors and District Managers while supporting ongoing onboarding needs. At Crawford, every claim represents a person and a community we help rebuild. As an Onboarding and Compliance II team member, your administrative experience, strong computer skills, and attention to detail will keep our credentialing processes running smoothly. This is your chance to be part of the One Crawford family -where your work truly makes a difference. ✨ Ready to support accuracy and compliance? Apply today and help us...

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to contractor recruiting and selection of contractors for client programs. Bachelor Degree or an equivalent combination of education and experience, plus 2 years of customer service experience. Cold calling experience is required. Highly proficient and advanced computer skills Highly proficient and advanced internet navigation skills Excellent attention to detail and organizational skills Excellent time management abilities Highly proficient analytical and problem solving ability Excellent written, verbal and oral communication skills Excellent interpersonal skills Strong proven ability to multi-task Accurately analyzes, prioritizes and...

We're Hiring: Technical Business Analyst (Remote- Anywhere in the US) Are you passionate about bridging the gap between business needs and technology solutions? We're looking for a Technical Business Analyst to join our team and help drive impactful business and IT initiatives! What You'll Do ✅ Conduct business process analysis and identify opportunities for improvement ✅ Gather, analyze, and document business, technical, and data requirements ✅ Perform preliminary cost-benefit analyses to support decision-making ✅ Collaborate with stakeholders to align technology solutions with business goals ✅ Support project management activities throughout the project lifecycle ✅ Translate complex business needs into scalable and effective IT solutions ✅ Drive strategic initiatives and contribute to digital transformation efforts What We're Looking For ✔️ Experience as a Business Analyst or Technical Business Analyst ✔️ Strong understanding of business processes, systems, and data...