Burlington Telecom is looking for an energetic and motivated individual who is eager to learn, develop new skills, and grow with our team. The Customer Experience Representative Intern will gain hands-on experience supporting the customer service experience for video, high-speed internet, and telephone services for residential and commercial customers. This internship is designed to provide exposure to the telecommunications industry while developing communication, problem-solving, and customer service skills in a supportive and collaborative environment. If you are looking for an opportunity to learn and grow in a friendly workplace, then Burlington Telecom is the place for you!
Job Type: Full-time
Rate: $17.00 - 18.00/hr.
Location: Onsite in our Burlington or Essex Office
Responsibilities Include:
- Ability to prioritize and organize effectively
- Assist with troubleshooting and basic problem-solving related to broadband equipment and customer service issues
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
- Knowledge of basic mathematics
- Gain familiarity with video, broadband, and phone products and services through on-the-job training
- Knowledge of common phone etiquette and de-escalation techniques
- Able to communicate clearly, educate customers and promote/sell company services
- Ability to work both independently and collaboratively while learning daily job responsibilities
- Must be flexible and able to handle multiple tasks concurrently
- Adapting, learning and delivering the best customer service our industry can give
- Support the promotion of company products and services
- Assist with researching customer complaints, processing payments, and billing adjustments under supervision
- Support sales initiatives by identifying customer needs and opportunities for additional services
- Assist with follow-up on sales leads and customer inquiries
- Resolve customer account issues
- Perform other duties as may be requested by supervisor
- Assist with service order provisioning through multiple user interfaces and systems
- Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
- Follow all safety rules and comply with company policies and specifications
- Speak and understand English language proficiently
You will need to have:
- Coursework, internship experience, customer service experience, or technical training related to telecommunications, electronics, or technology preferred
- High school diploma or GED equivalent
- Currently pursuing or recently completed a degree, certification, or technical training program preferred
- Bilingual preferred
- Valid driver's license
When you join Burlington Telecom...
You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to www.schurzchoice.com.
Schurz Communications and its subsidiaries strategic objectives:
- We will attract, invest in, communicate with, and retain top talent.
- We will innovate, partner, experiment and create a better future together.
- We strive to continuously improve operating performance to ensure sustained growth.
- We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
- Regularly required to talk and hear
- Required to use hands to type, handle objects and paperwork
- Required to use close vision and be able to focus
- Ability to lift to 25 lbs.
- Ability to work while seated for prolonged periods of time
- Ability to wear telephone head set for prolonged periods of time
- Ability to at times work remotely and independently from satellite office
- The employee generally works in an indoor office environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.