Job DescriptionHoneywell's Field Service Technicians are responsible for effectively providing services to support the on-site installation, upgrades, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
Your Focus: Be an Agile Leader - a servant leader or coach at the same time exponentially grow your knowledge and expertise. Support a Team to prioritize work, aiming at greater business value with short delivery cycles. Collaborate with constant and honest feedback, contributing to a culture of continuous improvement. This culture/mindset creates a sense of empowerment among self-motivated teams and, as a consequence, stimulate the collective intelligence. You will focus on providing customers with maintenance and modernization services on Honeywell's QCS (90% of the time) and EPKS/DCS (10% of the time) Platforms. The role requires you to be self-supporting and includes a ROCC (Regional Operations Collaboration Center) Engineer's responsibilities, on-site maintenance, performing system diagnostics & analysis, troubleshooting problems, installing new systems & replacing parts.
12-month Honeywell Training & Certification Program:- Commitment of 12 months to obtain and maintain L2-3 CEATs (QCS L2 and L3 X 2) certification while performing normal job duties.
- Up to 75% travel depending on local customer site activities.
ResponsibilitiesKey Responsibilities - ROCC Engineer will review and tracking of bulletins, notifications, advisories, and presenting recommendations based on current systems release and applicability; listing of performance monitoring alerts; share relevant best practices (may be in Program Reports); Technology Roadmap indicating support status changes for all included scope, recommended refreshes/upgrades and associated timing; last time buy notifications to be explicitly reported together with a recommendation for the number of spares.
- ROCC Engineer will visit the Duluth GA site quarterly to review the growth plan for the business supporting and selling these items for the branch: ROCC labor (their own services as remote site lead), ASG labor and services, QCS 4.0 monitoring, PMtool tracking, Digital Twin, Training in Duluth, Systems Staging (FAT).
- Grow/optimize remote support capabilities for customer sites.
- QCS specific project assistance; hardware and software. Experion MX or MxProline system migrations.
- Retain and develop high quality talent by humbly mentoring peers.
- Support machine outages for Honeywell QCS customer sites.
- Provide ongoing support for Honeywell control systems installed at the customer sites throughout the mid-west and west.
- Call coverage and support for FSEs supporting larger local contracts (Cloquet, Green Bay, Menasha, Cedar Rapids).
- Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
- Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Honeywell personnel in support of service operations
- Collaborate with Honeywell's Global Technical Assistance Center to implement solutions for the installed base where applicable.
- Perform scheduled maintenance and ad-hoc work on Honeywell hardware and software following procedures and schedules.
- Troubleshoot and analyze issues under both normal and abnormal conditions.
- When required, play an active role in various projects such as upgrades, new installations or new functionality for customers.
- Work with contractors to review and ensure the unit/package is installed to specifications.
- Coordinate work with other groups to ensure meeting commitments
- Ensure regular updates of antivirus software across all Honeywell EPKS customer sites.
- Ensure regular Windows OS updates across all Honeywell EPKS customer sites.
- Perform standby duties (on-call) and respond to callouts as required by procedure.
- Create and maintain backups for servers and workstations.
- Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
- Support plant outages for Honeywell EPKS customer sites.
- Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Honeywell products, and ensure equipment is operational and free of defects.
- Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
- Complete monthly preventative system maintenance checklists on time.
- Prepare monthly reports using Excel, Word, and PowerPoint.
- Review product prints and specifications.
- Perform the Honeywell behaviors driving growth though Honeywell's evolution.
QualificationsBENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Also, a company car and the opportunity to support the sales lead program which can result in additional pay quarterly. YOU MUST HAVE - 3 years of professional experience in an engineering or technical field/and or Military experience in electronics programs may be considered equivalent to this typical qualification.
- 3 years of experience using Basic Windows OS and Microsoft Office applications
- Continuously pass customer's background checks and random drug testing.
WE VALUE - Bachelor's Degree in Engineering, Computer Science, Information Technology, Science, Technology, Math
- Associates Degree in Industrial Engineering or Technology
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Ability to lift and/or move up to 50 pounds.
- Must be able to walk and stand 8 hours per day.
- Be able to perform frequent climbing, kneeling, reaching, pushing, pulling, lifting, and grasping.
- Knowledge of system installation, configuration, and maintenance.
- Understanding of electrical and mechanical systems where Honeywell technology is installed will be an added advantage.
- Proficiency in using diagnostic tools and software.
*Engineering or technical fields may include field service, technical operations, industrial maintenance, process automation, heavy manufacturing, prior military experience, development and/or reliability engineering, etc.
- Must be able to walk and stand 8 hours per day.
- Ability to work safely within the Honeywell/Customer HSE requirements.
- Technical expertise in system hardware and software.
- Familiarity with Honeywell products and systems.
- Ability to read and interpret technical manuals and schematics.
- Strong attention to detail and organizational skills.
- Proficient in using Microsoft Office Suite and other relevant software.
- Commitment to obtain and maintain Quantity of 2 - L3 CEAT certifications within 12 months of hire (Training is given to achieve this)
- Experience with industrial process control field instrumentation
- Previous experience working in a Field Service Technician position
- Previous technical/installation experience
- Previous customer service experience
- Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems
About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.