Global Sales Enablement & Operations Manager

The Sales Enablement and Operations team seeks a high-energy, high-potential individual to lead sales enablement and operations initiatives within a complex organization at a global scale. This role will also play a crucial role in optimizing our pre and post-sales processes and tools, focusing on the Corporate Education Partnerships business unit.

The Global Sales Enablement and Operations Manager will be an essential part of a team that sits at the center of Discovery Education’s mission and vision, with a focus on a career and workforce development strategy, while accelerating DE’s competitive differentiation to districts through local workforce partnerships and high-demand careers content.

The key responsibilities are centered around supporting and scaling the partner-facing teams that both create and maintain partners for life! This includes, but is not limited to, planning, building and leading enablement and operational initiatives and programming to achieve the successful onboarding of new hires; internal trainings on systems and tools readiness, processes, pricing, products and services; role-specific training; creating and updating sales tools; documenting and implementing internal processes and frameworks; and partnering with cross-functional stakeholders across operations, marketing, product, and more.

In This Role You Will:

• Act as the Sales Enablement lead for assigned teams, providing end-to-end enablement support from pre-sale to post-sale
• Assess needs of assigned teams to create and implement high-quality enablement plans (training initiatives and certification paths) that support KPI’s and our North Stars
• Plan, build, deliver and measure the reach and impact of enablement plans tailored to the unique goals and needs of assigned regions and teams
• Lead a partner-centric approach to enablement through cross-functional collaboration with other teams dedicated to accelerating lead gen and pipeline conversion
• Lead the design, implementation, and delivery of online learning modules associated within our internal LMS (Lessonly) to include new products, product changes, sales skills, partner onboarding, and systems use
• Gather field intelligence to inform enablement plans and provide feedback to cross-functional departmental partners on messaging, positioning, and creative events and marketing campaigns
• Engage and inform stakeholders through ongoing communication of progress towards team-based enablement plans to leaders of the teams
• Continuously seek to improve the quality and efficiency of coaching and training initiatives through qualitative and quantitative metrics
• Maintain and communicate deep knowledge of all internal systems and how they support the sales cycle, including: Salesforce (CRM), Gainsight, Outreach, Highspot, Vidyard, Skedulo, Looker, and Marketo
• Communicate the success of programs to leaders through both qualitative and quantitative data
• Assist in the development and ongoing improvements made in various tools, including but not limited to Salesforce, CPQ, Outreach, HighSpot, SharePoint, and Seismic
• Troubleshoot, refine, and optimize Sales processes to enhance efficiency
• Maintain high levels of process efficiency and data quality
• Maintain pre and post-sales internal documentation in SharePoint
• Assist in performance tracking with report creation/iterations and dashboard creation in various tools
• Partner closely with different teams to align sales operations initiatives with overall business objectives and adhere to cross-functional collaboration to include working closely with the RevGen Leads that will oversee monthly revenue team meetings

Core Competencies for Success:

• Strong interpersonal, presentation, organizational, and verbal/written communication skills, attention to detail,l and the ability to manage a diverse workload
• Suite of Microsoft Office, CRM/Salesforce preferred, Gainsight, Vidyard
• Strong ability to collaborate and align enablement initiatives with business goals and tangential initiatives led by departments focused on supporting the teams responsible for revenue generation and renewals
• Execute flawless Discovery Education demonstrations, presentations, and consultations appropriate to developing the knowledge and capabilities of employees
• Possess expertise in existing educational and industry trends to increase employees’ understanding and application within the field of educational technology
• Possess a thorough knowledge of the functional and educational aspects of Discovery Education’s products and services
• Bring strong knowledge of sales training methodologies with creative and unique ways to practice and scale with partner-focused teams

Credentials and Experience:

• Experienced enablement professional with in-depth understanding of sales and partner success enablement strategies, methodologies, and best practices, with a track record of successfully implementing and driving sales enablement initiatives, additional background in education is preferred
• 3+ years in a coaching, enablement, or training role with an additional 3+ years of experience in account management, project management, and/or sales role with a proven track record of territory management, consultative sales, and exceptional client relations
• Bachelor’s degree or an equivalent combination of skills, training, and experience. Ability to drive process mapping, continuous improvement, and change management, focused on process improvement for internal stakeholders
• Experienced enablement professional who has delivered world-class programs and understands the importance of data-driven evaluation and program iteration
• Act as CRM, LMS, Microsoft Office Suite, and SharePoint power user
• Legal right to work in the United States

You must be able to work a hybrid schedule and split your time between our Charlotte, NC Corporate Headquarters, and remote work.

The hiring range for this position is between $96,650-$107,400 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, this position is eligible for an Annual Bonus.

Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning though innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.

We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students' natural curiosity and desire to learn by capturing their minds and imagination through the fascination of Discovery.

Why Join Discovery Education?

Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package. You can find a complete listing on our Career Page.

Along with traditional insurance offerings, our inclusive offerings center around:

• Career Development Ownership - Be the driver of your success!
• Continuing Education AND Tuition Reimbursement Programs
• Mentorship program and collaboration with veteran leaders
• Constant opportunities for cross-functional training and skill building
• Uncapped career growth

Team Member Wellness – When you feel great, you do great work!

• Leave for life’s moments including 7 recognized holidays
• Take PTO without the vacation guilt
• Up to 12 weeks of Paid Parental Leave
• Annual Winter Holiday Break (typically the last week of December)

This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work.

Inspired? We would love the opportunity to review your candidacy! Select the blue “Apply Now” button at the bottom left of the screen to begin your application.

Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status, or genetic information.