OverviewThe Technology & Systems Analyst provides integrated and advanced technical support for a large and complex organizational unit with specialized information technology requirements. The Analyst researches, analyzes, and defines complex user problems and requirements, develops systems and program specifications, and develops solutions independently, or in consultation with central information technology staff.
Who We AreThe College of Arts and Sciences at the University of South Florida is a diverse, research active community of scholars, teachers, creators, and learners who believe that ideas should live both in the classroom and in the world. We bring together the sciences, social sciences, and humanities to tackle real problems through learning that involves doing, including fieldwork on Florida's coast, work in laboratories, data focused projects, and storytelling across digital and traditional media. Our faculty are nationally recognized researchers and dedicated mentors who open doors to significant opportunities such as undergraduate research, internships, fellowships, and global experiences. We are especially proud of our vibrant humanities and social sciences, where students connect big questions to real careers through funded experiential learning and projects that engage the community. Rooted in Tampa Bay and connected to global conversations, we see our campus as a living laboratory for studying the environment, society, culture, and technology, and we invite colleagues who share this spirit of curiosity, collaboration, and innovation focused on students to join us.
Minimum Education & Experience- Bachelor's degree in Computer Science, MIS or other field involving software and analytical training and one year of IT related work experience; or a Bachelor's degree with no specific required field and two years of IT related work experience, OR a Master's degree and one year of IT related work experience, OR a combination of five years of IT related work experience and validated training. Preparation for a relevant IT certification is considered to be related training.
- Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor's degree;
• (c) Six years of direct experience for a master's degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Preferred Competencies- Systems analysis and solution design
- Technical troubleshooting across integrated systems
- Knowledge of SQL and/or scripting/programming for reporting and automation
- Web support and development (CMS, HTML/CSS/JS, server-side web technologies e.g. ASP.Net , C#, PHP, and Python)
- Hardware and software application support
- End-user support, technical training, and system documentation
- Cross-functional collaboration in a higher education environment
- Technical communication with non-technical stakeholders
- Knowledge of accessibility, security, and institutional technology standards
Working at USF\n
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF \n
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
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Compliance and Federal Notices\n
This position may be subject to a Level 1 or Level 2 criminal background check.
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Applicants have rights under Federal Employment Laws :
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The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
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Family and Medical Leave Act (FMLA)
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Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
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Equal Employment Opportunity\n
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
Systems Analysis, Design, & Problem Solving (35%)- Analyze existing and proposed information systems, applications, and business processes to identify functional requirements and opportunities for improvement.
- Collaborate with stakeholders to document system needs, workflows, and dependencies.
- Investigate and resolve complex system and application issues using structured analytical and fact-finding methods, ensuring systems effectively support academic and administrative operations across the college.
Technology Implementation and User Support (35%)- Support college's technology planning efforts by evaluating, recommending, and coordinating the implementation of approved hardware and software solutions.
- Participate in technology projects by translating business requirements into technical specifications and assisting with system configuration, testing, and deployment activities.
- Provide advanced technical support, guidance, and training to user support staff and serve as a technical resource to end users to promote effective adoption of technology solutions.
Application, Data, & Web System Support (20%)- Support and maintain unit-level applications, databases, reporting tools, and web systems by performing configuration, maintenance, testing, and enhancements.
- Develop and maintain queries, reports, and scripts as needed to support data access and operational reporting.
- Coordinate updates to web applications and sites, including markup and configuration changes, to ensure reliability, security, accessibility, and compliance with established standards.
Technology Knowledge and Professional Development (5%)- Maintain current knowledge of emerging technologies, systems, and best practices.
- Participate in professional development activities to support continuous improvement and informed decision-making.
Other Duties as Assigned (5%)- Perform additional responsibilities in support of college operations and strategic priorities.