The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers.
What you'll do - Answer customer calls and/or emails providing prompt issue resolution
- Manage outbound calls to gain information and/or follow up to resolve customer issues
- Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera
- Manage client dialog while documenting details of client interaction in Salesforce
What experience you need - Minimum one year of customer service/support experience
- Proficiency with Google Suite and Microsoft Excel
- Detail oriented with an ability to multi-task in a fast paced environment
- Exhibit strong organizational, problem-solving, and analytical skills
- Excellent listening, verbal, and written communication skills
- In office, 10:30a to 7:00pm Mon - Fri / (training hours may be different)
What could set you apart - Bachelor's degree preferred
- Two plus years of experience in a B2B customer support environment
- Proficiency in Salesforce Service
- Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
- Mortgage industry experience