Dir Patient Access Program Management

The Director of Patient Access Program Management will contribute to robust management of key initiatives on the Patient & Channel team. This role will provide program management, business insights, and analytical assessments for copay, pharmacy, patient programs, and various other patient & channel services within Arcutis Biotherapeutics. The role involves managing patient-facing programs and leveraging program insights and data to inform strategy and optimize performance. The Director will work closely with cross-functional teams, including Patient Services, Trade, Market Access, Finance, Commercial Operations, and IT, to ensure effective management and decision-making insights.  This role is ideal for a strategic thinker with a passion for program management and data-driven analytics, with experience in pharmaceutical distribution and patient-access fulfillment. The Director of Patient Access Program Management will play a critical role in optimizing commercial strategies and ensuring business success through data-driven insights.

Responsibilities

Leadership & Strategy:

• Lead the strategic management of Patient & Channel services initiatives
• Develop insights from program metrics to support measurable and actionable outcomes across pharmacy, trade, and patient channels
• Develop and implement strategies for decision support, ensuring alignment with commercial and patient access goals
• Collaborate with key stakeholders on the team, including patient services, trade relations, and market access
• Help define priorities, set objectives, and guide the enablement of insights across aspects of pharmacy and patient services.

Analysis & Insights:

• Translate complex data into meaningful insights that can inform commercial strategy and decision support.
• Conduct analysis to identify trends, forecast performance, and assess risks and opportunities.
• Employ technologies to access data to align, analyze, and interpret data related to trade distribution, pharmacy copay, and any other related transactions.
• Provide analytical support for product launches, distribution agreements, and other access initiatives.

Trade, Pharmacy, Patient, & Market Access Channel Analytics:

• Track and report on patient access key performance indicators and provide recommendations to improve operational strategies.
• Generate and present dashboards to senior leadership, offering data-driven insights on the performance of patient access, distribution, and access channel effectiveness.
• Align and analyze distribution and fulfillment transactions to optimize financial efficiency and allocation of limited resources.

Collaboration & Cross-Functional Support:

• Act as the primary liaison between the Channel and Patient Services team and Digital & IT.
• Partner with Finance, Commercial Operations, and Information Technology teams to ensure analytics efforts support broader business initiatives.
• Exceptional communication skills, with the demonstrated ability to communicate effectively with diverse internal customers
• Foster a collaborative culture of openness and candid dialogue
• Ability to innovate and adapt with flexibility and resilience
• Able to communicate effectively with different levels of management as well as with peers
• Demonstrate initiative and sound judgment
• Demonstrates appreciation for diversity of perspectives and approaches among peers
• Has a results orientation with attention to detail and the ability to meet deadlines

Process Improvement & Automation:

• Identify and implement process improvements and automation opportunities within the patient access analytics function.
• Develop standardized dashboards and reporting tools to provide stakeholders with real-time access to critical distribution data.
• Ensure data quality and consistency across all analytics and reporting activities.

Education & Experience 

• Bachelor’s degree or master’s degree
• 8+ years of experience in patient program management and commercial analytics, with a strong background in pharmaceuticals, healthcare, or dermatology
• Advanced working knowledge of analytical tools like Excel, Tableau, and various data repositories.

Competencies & Skills

• Deep understanding of patient access, trade, and pharmacy strategy, including vendor management, decision support, analytics, and reporting
• Ability to translate complex data into actionable insights for non-technical stakeholders.
• Strong knowledge of pharmaceutical distribution, copay, reimbursement, and trade agreements.
• Exceptional leadership, communication, and project management skills.
• Strong track record of success in the pharmaceutical industry; Experience with Specialty/Branded/Dermatology products is preferred.
• Self-starter who can thrive in a competitive and fast-paced or high-pressure environment, who is able to effectively prioritize, balance multiple tasks, and work independently
• Highly motivated with the ability to be flexible in a fast-paced environment
• Travel up to 15% or as business needs require (attend conferences, visit customers, and attend company meetings).

Why Join Us?
 Arcutis is a pioneering medical dermatology company dedicated to revolutionizing the treatment of serious skin diseases and our pipeline is one of the more robust and exiting in the industry. Our vision is to revitalize the standard of care for dermatological diseases and conditions through novel therapies that simplify disease management for physicians and patients. We are focused on filling the innovation gap in medical dermatology drug development by applying our deep clinical, product development and commercial expertise in dermatology to develop best-in-class therapies against biologically validated targets. Arcutis is uniquely positioned to become the preeminent innovation-driven medical dermatology company, and we are looking for top talent to join our team. We are nimble, collaborative, and passionate about achieving our mission!

This job description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. 

Arcutis is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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