Repair Administrator POSP

DUTIES & RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time to accommodate department needs.

• The Repair Administrator will ensure that all units receive the appropriate accessories in the box to be shipped.
• Selects the proper accessories and consumables for the unit, applies the appropriate bubble wrap and puts everything in the correct size cardboard box.
• Responsible for applying the SN sticker to the outside of the box.
• Ensure the test receipt is included with the package.
• Documents all the packaging details and status into the online management system.
• Responsible for Assembling like units on storage racks and then moving the unit in the system to the shipping department to be sent out to the client.
• Customer ticketing submission.
• Processes repairs to order (RTO) sent in by an ISO using specific online management tools.
• Traveler charging validation and closure, Scrap, Repaired, Test & Clean.
• Performs other duties as required to meet business needs.

KNOWLEDGE, SKILL & EXPERIENCE:

• Minimum Education (or substitute experience) required :
  • High school diploma
• Minimum Experience required:
  • 0-6 months packaging or shipping experience
  • 6 months to 1 year of packaging or shipping experience in some capacity preferred
• Skills required:
  • Acute attention to detail
  • Excellent attendance/punctuality
  • Ability to work overtime, as required.
  • Ability to understand and follow written and verbal instructions.
  • Ability to communicate effectively in both a written and oral form with a diversity of individuals in multiple functional areas.
  • Ability to work independently and as a member of a team.
  • Versatility, flexibility, and a willingness to work within a fast-paced environment.
  • Technical aptitude.
  • Ability to input data into a computer system.
  • Typically, able to output a daily average of 110 units.

FINANCIAL RESPONSIBILITY & AUTHORITY:

• Financial:
• Supervisory:

WORK ENVIRONMENT:

• Climate-controlled warehouse environment.

PHYSICAL/MENTAL DEMANDS:

While performing the duties of this job, the employee is frequently required to do the following:

• Coordinate multiple tasks simultaneously, and:

PHYSICAL REQUIREMENTS

Bending and Stooping: Bending body downward and forward by bending spine at the waist.

Climbing: Ascending or descending ladders and other devices using feet and legs and/or hands and arms. Body agility is emphasized

Moderate Carrying: Items weighing 16 to 25 pounds

Moderate Lifting: Objects 16 - 25 pounds

Pushing: Using upper extremities to press against something with steady force in order to thrust 3 of 4 forward, downward, or upward

Reaching above shoulder: Extending hand(s) and arm(s) in any direction

Repetitive motion: Substantial movements of the wrists, hands, and/or fingers for sustained periods of time

Sitting: Particularly for sustained periods of time

Standing: Particularly for sustained periods of time

Walking: Moving about on foot

Visual Requirement: (Examples: Able to see and read PC screens; detect color coding, read fine print, and/or normal type size print)

Hearing Requirement: (Examples: able to detect specific noises, proper equipment operation; understand what clients are saying in normal conversation)

COMPREHENSION

Ability to understand, remember, and apply oral and/or written instructions or other information

Ability to understand, remember, and communicate routine, factual information

ORGANIZATION

Ability to organize thoughts and ideas into understandable terminology

Ability to organize and prioritize own work schedule on short-term basis (longer than one month)

REASONING & DECISION MAKING

Ability to apply common sense in performing job

Ability to make decisions which have moderate impact on immediate work unit

COMMUNICATION

Ability to understand and follow basic instructions and guidelines

Ability to communicate and interact effectively with internal departments and external customers, continuously maintaining a positive, congenial and professional demeanor

Ability to complete routine forms, use existing form letters and/or conduct routine oral communication

Ability to compose emails, letters, outlines, memoranda, and basic reports and/or to orally communicate technical information

Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly

MATHEMATICS

Ability to count accurately

Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy