Job Description
Job Description
Position: Manager
Department: Operations
Reports to: Regional Manager
Job Accountabilities: To oversee the complete operations of the restaurant. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Restaurants Inc.
ESSENTIAL DUTIES:
· Supervise shift operations and assistant managers / supervisors.
· Supervise shift operations.
· Complete opening and closing duties.
· Strictly follow company cash handling procedures.
· Manage overall restaurant budget.
· Promptly and professionally handle guest comments.
· Communicate all employee issues/complaints to management team through manager log and/or emails.
· On going employee development using One-On-Ones.
· Performance Reviews on an ongoing basis.
· Follow and understand company procedures at all times including crisis situations.
OTHER DUTIES:
· Maintain performance standards and motivates team through positive role modeling
· Adhere to all Best Practices.
· Departmental responsibilities, (i.e. Supervisor, Service Manager, Chef see job expectations).
· Interview, hire and train personnel-ongoing.
· Practice safe food handling procedures and enforce safety procedures in restaurant.
· Understand and report Workers' Compensation and General Liability Claims using proper procedures.
· On going completion of Projects as assigned.
· Conduct orientations as needed.
· Required to make appropriate decisions in a fast paced environment. (Assign breaks, side work & stations).
· Other functions assigned by management.
Job qualifications:
Experience:
· Minimum of 3 years working in restaurant environment.
· Minimum of 1 year General Manager experience preferred.
Knowledge, Skills, and Ability:
· Ability to be self-starter.
· Strong interpersonal skills.
· Strong organizational skills.
Physical Requirements:
· 100% Walk and stand.
· 90% Communicate with patrons and staff.
· 50% Operate cash register and POS/TMX system and cash handling.
· 25% Reach, bend, stoop, wipe, and lift up to 50 pounds.
Education:
· Degree preferred.
Employees are held accountable for all duties of this job.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
Revision Date: January 1, 2003
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