Job Description
The Traveler Support and Wellness Coordinator for Global Programs plays a key role in ensuring that students, faculty and staff participating in university-affiliated international travel are well-prepared, supported, and cared for throughout their experience abroad. Under the general direction of the Assistant Director for Global Health and Safety, this position focuses on student health, behavioral conduct, and adjustment challenges while abroad. The Coordinator provides guidance, resources, and direct support to students, faculty, and staff to promote positive and safe global learning experiences. Serves as one of two designated staff members responsible for providing 24/7 support via the Global Travel Emergency Line, ensuring timely assistance for students and university-affiliated travelers experiencing health, conduct, safety, or adjustment-related issues abroad.Minimum Qualifications: This position requires a Bachelor's degree, with at least one year of related experience. Work experience may not be substituted for the Bachelor's degree requirement for this position.
Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor's degree;
• (c) Six years of direct experience for a master's degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Preferred Qualifications: Experience with case management (e.g., coordinating individualized support plans and tracking progress). Experience resolving interpersonal conflicts and guiding those who need assistance. Student Support and Program Management Experience. Experience with crisis intervention.
Knowledge, Skills and Abilities: Candidates must also demonstrate ability to navigate through complex institutional processes to ensure individuals have access to resources and support despite structural challenges. Initiative and responsibility in tackling emergent issues, anticipating problems and brainstorming solutions. Ability to manage multiple projects simultaneously and to prioritize and organize workflow. Skill with digital organizing and data management; the willingness to learn new applications and systems and adapt them as necessary. Ability to maintain confidentiality and demonstrate patience and understanding. Strong organizational skills as well as strong verbal, written, and interpersonal communication skills. Skilled in effectively conveying information to individuals at various organizational levels. Ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials.Working at USF
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With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF
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The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
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Compliance and Federal Notices
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This position may be subject to a Level 1 or Level 2 criminal background check.
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Applicants have rights under Federal Employment Laws :
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The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
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Family and Medical Leave Act (FMLA)
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Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
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Equal Employment Opportunity
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The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.Student Travel Preparation and Support: Coordinates the student international travel registration process, ensuring students register and are informed and supported throughout. Provide pre-departure orientations focused on health, wellness, cultural adjustment, and behavioral expectations. Assist students in accessing international health insurance and wellness resources. Serve as a liaison to students, faculty, and staff regarding safety, health, conduct, and adjustment concerns related to international travel. Maintain relationships with campus and external partners to ensure students receive accurate and timely support abroad. Manages the Pre-Departure Training registration process and actively monitors student progress to ensure timely completion. Provides follow-up communication and support to students who require assistance or reminders to fulfill training requirements. Supervises a student assistant who provides administrative and logistical support for monitoring Pre-Departure Training completion and managing international travel registration processes for students and business travelers.
Health, Wellness, and Adjustment Support: Collaborate with Student Health Services, Counseling Services, and other campus units to support students' physical and mental well-being abroad. Provide outreach and guidance to students experiencing an array of issues including but not limited to adjustment difficulties, roommate disputes, or health-related concerns while overseas. Support the development and implementation of wellness protocols and conduct guidelines for students abroad. Maintain communication with students and faculty to monitor well-being and provide early intervention when needed. Document and report incidents related to student health, conduct, adjustment challenges or other incidents abroad.
Student Conduct and Incident Response: Serve as a first responder for incidents abroad, including behavioral issues, health emergencies, or adjustment crises. Serve as a case manager coordinating with university officials, families, and international partners to support students in distress. Assist in managing interventions, referrals, or repatriation efforts when necessary. Maintain records and data related to student incidents and outcomes.
Training and Outreach: Contribute to workshops and training sessions focused on student wellness, cultural adjustment, and behavioral expectations abroad. Develop materials and resources to help students navigate challenges during their international experience. Monitors and tracks completion of required training for both faculty and students participating in international travel, providing guidance and reminders to ensure compliance and readiness.
Other Duties as Assigned: Support additional student-focused initiatives within USF World Global Learning as needed.