Job Description
Senior Client Success Executive
Altera Digital Health – DB Motion
EST Time zone
About the Role
DB Motion, one of our fastest-growing and most strategic business units, is seeking a highly accomplished and results-oriented Senior Client Success Executive to join our dynamic team. This is a pivotal, high-impact role for a seasoned professional to deepen strategic partnerships with our most valuable clients, ensure maximum value realization from our innovative solutions, and serve as a critical driver of client retention and growth.
The purpose of this role is to act as a strategic advisor and principal relationship owner for a portfolio of key accounts. You will be responsible for translating client business objectives into tangible outcomes achieved through the DB Motion platform, ultimately driving sustained client success and loyalty.
What You'll Do Day-to-Day
- Serve as the primary, executive-level point of contact for a portfolio of strategic accounts, proactively developing and executing joint success plans that align Altera's capabilities with the client’s long-term strategic goals.
- Lead regular, high-value discussions with C-suite executives and senior leadership (e.g., CIO, CMO, VP of Clinical Operations) to review performance, address high-level business challenges, and solidify the partnership.
- Systematically track, measure, and articulate the ROI and business value derived from DB Motion solutions, ensuring clients fully leverage their investment to achieve their desired clinical and operational outcomes.
- Identify opportunities for partnership expansion and collaborate closely with our Sales and Client Delivery Executives.
- Act as the voice of the client internally, influencing product roadmap, service delivery standards, and operational processes to ensure an exceptional end-to-end client experience.
What You'll Bring to the Team
We are looking for a proven leader in client success who possesses deep experience navigating complex organizational structures and driving healthcare technology adoption.
- 5+ years of experience in a Senior Client Success, Strategic Account Management, or Consulting role within the enterprise software, Health IT, or Digital Health sectors.
- Exceptional ability to communicate, present, and build credibility with C-level and senior technical/clinical audiences.
- A strong understanding of the healthcare technology landscape, clinical workflows, and the financial/operational drivers of hospital systems and health networks.
- Demonstrated ability to develop and execute complex account strategies that result in measurable business outcomes, retention, and growth.
