Altera Digital Health Inc.

Job Title: Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. About the role: The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. The Service Desk Analyst will be responsible for imaging, installations, configurations, deployment...

• Applies detailed knowledge of Altera products and solutions within specific domains, functional or specialty areas, to implement Altera software at client sites • Performs all project workplan tasks for assigned role in accordance with contracted project scope • Performs system configuration tasks and provides system configuration consultation to clients • Provides workflow consultation and guidance in line with Altera recommendations to clients • Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project • Provides activation support • Meets or exceeds utilization targets set by the organization • Sets appropriate expectations with clients and managing them throughout the project life cycle • Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area with limited support or mentorship in place

Altera Digital Health Professional Services Architect Remote Role – US Altera Digital Health supports hospitals and healthcare organizations through technology solutions designed to improve patient care and operational efficiency. The Paragon platform is widely used by community hospitals across the U.S., helping clinical and operational teams manage patient information, reporting, workflows, and day-to-day hospital operations. This role sits within the Professional Services team, partnering directly with clients to deliver reporting, data, and system solutions that help hospitals get the most value from the Paragon platform. Job Summary The Architect delivers data extracts, SSRS reports, Power BI reports/dashboards and data conversion services to Altera clients in accordance with contracted projects. Leveraging in-depth product knowledge, the Architect aligns client solutions with Altera’s best practices. Key responsibilities include scoping contracted hours for...

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.   Overview The Product Owner serves as the primary point of contact between stakeholders and business analysts working with the development team. They are responsible for defining requirements and acceptance criteria, collaborating on the definition and elaboration of features and user stories, managing the feature backlog, and ensuring that the development team delivers features that align with the product vision and business objectives. The Product...

Job Title: Associate Systems Administrator Location: Springhill Medical Center – On-site position Employment Type:  Full-Time   About Altera : Altera, a part of N. Harris Computer Corporation, delivers innovative health IT solutions that support caregivers and inspire healthier communities around the globe. We are at the intersection of technology and the human experience, driving a new era of healthcare with solutions like Sunrise™, TouchWorks EHR, and Altera Opal.   Role Overview: The Associate Systems Administrator plays a critical role in ensuring uninterrupted hospital and data center operations by responding promptly to facility‑related and technical issues to prevent or minimize operational impact. This position is responsible for delivering timely technical support to employees and end users, efficiently diagnosing and resolving system issues, and supporting the overall effectiveness of the IT Help Desk. The role requires strong analytical and...

Job Title: Senior Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information Technology   Overview The Senior Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations. Key Responsibilities Identify and resolve desktop and laptop hardware problems. Perform initial network troubleshooting and determine the appropriate escalation path. Proactively resolve virus issues and implement preventative initiatives. Assist in new system deployments, including loading appropriate software as needed. Manage and resolve incidents escalated from first-line...

Sr Systems Engineer Altera Digital Health Role Overview This is a remote position with rotating shift coverage and minimal travel requirements to support client needs and occasional on-site meetings. Key Responsibilities Implement, support, and maintain enterprise-level Citrix environments Install, configure, and manage Citrix servers, ADCs, and related infrastructure Identify opportunities to standardize, optimize, and automate existing processes Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues Engage in advanced technical problem-solving across multiple technology platforms Participate in 24x7 on-call support rotations Perform additional duties and special projects as assigned Contribution to Team Synergy Conduct comprehensive root cause analysis and problem management, sharing findings with the team to improve...

Job Title: Product Manager Location: Remote – U.S. or Canada (Eastern Time Zone preferred) Employment Type:  Full-time About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job overview Altera Digital Health’s TouchWorks Business Unit is seeking a high-impact Product Manager to drive product direction for capabilities on our ambulatory healthcare EHR platform. This role sits within Product Strategy and operates inside our AI-agent-directed development environment, partnering...

****ASSOCIATE CLIENT DEVELOPMENT EXECUTIVE – PARAGON**** Altera Digital Health   - Paragon New Business Sales Focus Remote U.S. Role ABOUT THE ROLE We are seeking a motivated Associate Client Development Executive to join our Paragon team. In this results-oriented sales role, you'll support new business development by prospecting to identify high-value opportunities, researching industry trends, and qualifying prospects to determine the best approach (phone calls, meetings, etc.) for complex sales. You’ll begin developing into a trusted advisor, supporting the management of multiple deals and engaging with senior stakeholders to help optimize hospital operations with our solutions. The Associate CDE contributes to the overall value and long-term success of the Altera client relationship, including supporting strategic planning, execution, and issue resolution. Success in these areas will contribute to client retention, market share, and profitability. This...

Job Title: Managing Director, Revenue Cycle Services Job Description Summary The  Managing Director, Revenue Cycle Services  serves as the senior leader responsible for driving execution and delivery of large-scale, complex healthcare transformation programs with a focus on  hospital revenue cycle optimization and operational efficiency . This position oversees strategic initiatives across hospital and health system environments, ensuring seamless alignment between clinical operations, finance, IT, and business functions to accelerate billing, collections, and overall revenue realization. Operating at the  executive level , this leader partners directly with  hospital C-suite executives , internal stakeholders, and cross-functional teams to implement high-impact process improvements that advance organizational goals while enhancing patient and financial outcomes. Job Description Leads enterprise-scale hospital revenue cycle programs  across multiple service...

• Supports the Altera Vision and Values in achieving performance.

• Supports the Altera Vision and Values in achieving performance.

Senior Business Analyst – Ancillary Systems Altera Digital Health, Onsite – US About Us At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology. Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems. The position is responsible for creating the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards. Essential Functions/Major Job Responsibilities Leads clinical requirements development Possess senior level functional knowledge of assigned application technology Interact with business users to understand new business requirements and enhancement requests Serve liaison role between application technology vendors, internal IS groups, and clinical users...

Report Developer Altera Digital Health, Onsite – US About Us At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology. Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems. We work closely with our clients as an extension of their team, combining technical expertise with a hands-on, service-first approach. It’s fast-paced, collaborative, and centered on delivering reliable outcomes that make a real difference in healthcare every day. The Report Developer will examine and evaluate requirements to build reports for various business needs. Provides support to clients and resolves technical problems by analyzing report logic and applying critical thinking skills. Job Responsibilities Develop stored procedures, build reports and data extracts that meet client...