Altera Digital Health Inc.

Qualifications Bachelor’s degree in Healthcare, Business, IT, or business-related field or equivalent/years of experience required. Revenue Cycle certifications are preferred but not required. This position is remote and based in the U.S Experience 7+ years related work experience. Experience in billing operations for a hospital is preferred. 3+ years product management experience preferred. Experience with enterprise-level patient financial systems preferred. Experience with enterprise-level scheduling and/or registration software solutions preferred. Experience interacting with customers to define and prioritize requirements and specifications. Software design experience in complex, multi-tasking, real-time, highly availability system preferred (SAFe Agile experience preferred). Experience working in small, highly focused teams. Must be able to define and manage complex processes and/or product issues of a broad scope using independent judgment. Excellent...

Business Analyst – Integration Altera Digital Health, Onsite – US About Us At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology. Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems. The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills. Essential Functions/Major Job Responsibilities Possesses functional knowledge of assigned application technology including version releases, industry standards and legal &...

Report Developer Altera Digital Health, Onsite – US About Us At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology. Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems. We work closely with our clients as an extension of their team, combining technical expertise with a hands-on, service-first approach. It’s fast-paced, collaborative, and centered on delivering reliable outcomes that make a real difference in healthcare every day. The Report Developer will examine and evaluate requirements to build reports for various business needs. Provides support to clients and resolves technical problems by analyzing report logic and applying critical thinking skills. Job Responsibilities Develop stored procedures, build reports and data extracts that meet client...

Overview As a Client Success Executive (CSE), you will be a strategic partner and advocate for our clients. Your mission is to ensure their success, satisfaction, and long-term growth with Altera. In this role, you will manage client relationships, oversee daily operations, and provide strategic advice to help our clients succeed. You will work with teams across Altera to align our efforts with client goals, drive performance, and build lasting partnerships. Key Responsibilities Client Advocacy & Relationships: Serve as the main point of contact and internal advocate for your clients. Build strong, trusted relationships with key stakeholders to drive satisfaction and improve our Net Promoter Score (NPS). Strategic Planning: Lead strategic reviews with clients to assess performance, align on goals, and find opportunities for growth. Develop and execute custom success plans for each client. Performance Monitoring: Track key performance indicators (KPIs)...

Job Title: Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. About the role: The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. The Service Desk Analyst will be responsible for imaging, installations, configurations, deployment...

Responsibilities Applies detailed knowledge of Altera’s products and solutions, including Paragon, within specific domains, functional, or specialty areas to implement and support Altera software at client sites Collaborates across Altera teams to help deliver client solutions and successful project outcomes Performs all project workplan tasks for assigned role in accordance with contracted project scope Performs system configuration tasks and provides system configuration consultation to clients Provides workflow consultation and guidance in line with Altera recommendations and best practices Identifies, resolves, and/or appropriately escalates system and workflow issues that arise throughout an implementation project Provides activation and go-live support Meets or exceeds utilization targets set by the organization Sets appropriate expectations with clients and manages them throughout the project lifecycle Executes all tasks related to a contracted project role...

Altera Digital Health Associate Manager, Professional Services Location: United States – Remote About Altera Digital Health At Altera Digital Health, we are transforming healthcare through innovative technology solutions that improve patient outcomes and empower healthcare professionals worldwide. Our Professional Services team partners closely with clients to deliver successful implementations, optimize system performance, and maximize long-term value from our solutions.   We are seeking an experienced Associate Manager, Professional Services to help lead operational excellence, technical oversight, and organizational improvement initiatives across our Professional Services organization. This role is ideal for a strong technical leader who thrives in fast-paced environments and is passionate about driving collaboration, innovation, accountability, and continuous improvement.   Key Responsibilities Lead organizational and operational improvement initiatives...

I.T. Computer Operator   Altera Digital Health Managed Services – Springhill Medical Center   Altera managed services IT Team located at Springhill Medical Center in Mobile, Alabama is seeking entry-level candidate with IT experience.  You will join a highly motivated IT team responsible for daily operations, maintenance and implementations of new systems. This includes systems such as the clinical EHR, financial management, supply chain management, payroll/human resource, interface engines and more.  The position provides a range of technical and functional software services.  This is an exciting opportunity to work for one of the largest healthcare information technology companies. Altera Digital health provides managed services to Springhill Medical Center’s facilities and is located on the hospital’s main site in Mobile, AL.   Job Summary An IT Computer Operator is responsible for monitoring and controlling computer systems, ensuring that hardware and software...

Site Reliability Engineer (SRE) - Remote Overview As a Site Reliability Engineer (SRE) at Altera, you will be responsible for ensuring the reliability, scalability, and performance of our hosted healthcare platforms. This role blends software and systems engineering to enhance service availability, automate operations, and improve the customer experience. You will act as a technical leader in monitoring, troubleshooting, incident response, and continuous improvement across our cloud and hybrid environments. Key Responsibilities Maintain and improve the reliability, availability, and performance of our production environments. Lead the investigation and resolution of complex application, database, and infrastructure issues. Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences. Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service...

Job Title: Product Manager Location: Remote – U.S. or Canada (Eastern Time Zone preferred) Employment Type:  Full-time About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job overview Altera Digital Health’s TouchWorks Business Unit is seeking a high-impact Product Manager to drive product direction for capabilities on our ambulatory healthcare EHR platform. This role sits within Product Strategy and operates inside our AI-agent-directed development environment, partnering...

****ASSOCIATE CLIENT DEVELOPMENT EXECUTIVE – PARAGON**** Altera Digital Health   - Paragon New Business Sales Focus Remote U.S. Role ABOUT THE ROLE We are seeking a motivated Associate Client Development Executive to join our Paragon team. In this results-oriented sales role, you'll support new business development by prospecting to identify high-value opportunities, researching industry trends, and qualifying prospects to determine the best approach (phone calls, meetings, etc.) for complex sales. You’ll begin developing into a trusted advisor, supporting the management of multiple deals and engaging with senior stakeholders to help optimize hospital operations with our solutions. The Associate CDE contributes to the overall value and long-term success of the Altera client relationship, including supporting strategic planning, execution, and issue resolution. Success in these areas will contribute to client retention, market share, and profitability. This...

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support the on-call rotation. The role also involves potential minimal travel (less than 5%) to other nearby sites. Contract Details : This is a contract role through December, with a high likelihood of conversion to a permanent position with the client. Key Responsibilities & Environment: Standard desktop support in a fast-paced, process-driven healthcare environment. The role includes participation in an on-call rotation. Candidate Requirements: Experience: 2-3 years minimum in a desktop support role. Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with Apple (iOS) devices and ServiceNow. Basic networking experience is preferred. Certifications: A+ certification is highly desired....

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support the on-call rotation. The role also involves potential minimal travel (less than 5%) to other nearby sites. Contract Details : This is a contract role through December, with a high likelihood of conversion to a permanent position with the client. Key Responsibilities & Environment: Standard desktop support in a fast-paced, process-driven healthcare environment. The role includes participation in an on-call rotation. Candidate Requirements: Experience: 2-3 years minimum in a desktop support role. Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with Apple (iOS) devices and ServiceNow. Basic networking experience is preferred. Certifications: A+ certification is highly desired....