Consumer Lending Manager

POSITION DESCRIPTION

Title: Centralized Lending Manager

Revised: 12/01/2021

 

Salary Grade: Exempt                                                              

Reports To: VP of Consumer Loan Origination

Department: Consumer Lending                                                               

# Supervised Staff: 12

 Mobile Device Eligible: Yes                                                                            Laptop        Cell Phone    

 The Centralized Lending Manager is responsible for leading a team of Centralized Sales Specialist and Processors. Train, coach and develop an outstanding sales team and foster internal business partner relationships to ensure a positive member experience from the time of application to loan closing. Lending Manager must maintain a thorough knowledge of lending policies procedures and regulatory requirements and consistently demonstrate a commitment to quality and professional ethics.   
 
 

• Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
• Effectively lead and supervise specific lending department personnel, including training, reviewing, scheduling and other administrative duties.
• Seeks to continually improve the user experience using technology and efficient processes.
• Monitor key products and sales to ensure profitable and sound business practices and a high quality of service for members.
• Maximize opportunities to cross sell our additional products and services to members who apply for a loan
• Process, underwrite and/or close loans.
• Uses coaching as the primary tool for improving staff performance by holding regular coaching sessions and documenting results.
• Provide exceptional member service to our members.
• Abide by all applicable policies, procedures, and regulations.
• Effectively focus and direct the work of staff in order to achieve lending goals.
• Mentor and train staff to assist with retention and succession planning efforts. 
• Effectively present credit union products and services to members to grow the business.

  

Specialized or Technical Knowledge and Skills:

• 1 to 3 years leadership experience
• Two+ years call center experience
• Highly effective at managing multiple priorities
• Demonstrated ability to analyze, reason, problem solve and prioritize work independently.

Behavioral Competencies:  Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

 

1.  Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU’s core values.
    
   1.  Member Focus (internal and external):   Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met and responds to internal members.
       
   2. Dependability:  Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
       
   3. Integrity/Ethics:  Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

 

1.  Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:
    
   1.  Job Knowledge:  Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.
       
   2. Productivity:  Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
       
   3. Quality:   Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, and owns/acts on quality problems.
       
   4. Interpersonal Skills:  Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
       

 Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.
 Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The worker is not substantially exposed to adverse environmental conditions.  The noise level in the work environment is usually moderate.

 

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law.  Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.

 

Equal Opportunity Employer, including disability/protected veterans



Equal employment opportunity, including veterans and individuals with disabilities.

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