Technical Support Specialist
- Manchester Housing and Redevelopment Authority
- Remote
- Nov 15, 2025
Job Description
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
Technical Support Specialist Duties and Responsibilities
- Help customers troubleshoot issues with their hardware
- Transfer customers to another department or specialist when necessary
- Order replacement products or components
- Track customers helped in our support database
Qualifications
Technical Support Specialist Requirements and Qualifications
- Bachelor's degree in IT or computer science preferred
- Communication skills
- High computer proficiency
- Desktop support experience
The Manchester Housing and Redevelopment Authority (MHRA) is the largest public housing agency in Northern New England. In addition to owning and managing 1,271 housing apartments for low-income families, elderly, and adults with disabilities, MHRA provides housing subsidies for over 2,000 households through the administration of the Section 8 Housing Choice Voucher Program. MHRA also offers the Homeownership Program conducted in conjunction with the Housing Choice Voucher Program and operated in partnership with New Hampshire Housing Finance Authority and NeighborWorks Southern New Hampshire.