$85,000 - $110,000 yearly
Fortis Industries, Inc. DBA - LTS, Inc.
Huntsville, AL
IT Support Supervisor Position Summary PCI Federal Services is seeking an IT Support Supervisor to lead day-to-day end-user technology support while remaining a hands-on technical resource. This position supervises IT support personnel, manages workload and escalations, monitors service performance, develops team capabilities, and drives continuous improvement of the employee technology experience. The ideal candidate combines strong technical knowledge with practical leadership skills and can effectively balance people, priorities, service quality, and complex technical issues. Key Responsibilities Supervise IT support personnel, including work assignments, coverage, coaching, development, and performance feedback. Own day-to-day performance of the IT support function, including ticket backlog, service levels, escalations, documentation quality, and user communication. Manage the support queue and ensure incidents and requests are appropriately prioritized,...