NEENAH FOUNDRY COMPANY
Neenah, WI, USA
Job Summary
Neenah Foundry is seeking an experienced and strategic Customer Experience (CX) Analyst to elevate how we understand and improve the customer journey. This mid-level role will be responsible for translating complex data into clear insights, proactively monitoring order health, and partnering cross-functionally to resolve friction before it impacts the customer.
The CX Analyst own the development of reporting tools, dive deep into customer and operational data, and play a key role in shaping a more seamless, consistent, and customer-centric experience. This is a high-impact role for someone who’s confident analyzing patterns, communicating across teams, and influencing process improvement.
Essential Functions
Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lead CX Data Analysis: Monitor and...