Chubb
Phoenix, AZ, USA
JOB DESCRIPTION Summary: As a Small Business Help Desk Representative, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment (NICE CXOne Phone Platform). You will be the first point of contact for both external and internal customers, handling a variety of requests and providing first-level technical assistance and problem-solving over the phone. Strong phone skills are essential, as you will be expected to manage incoming calls efficiently, respond professionally, and resolve issues accurately and promptly. Critical thinking is a key requirement for this role. You will need to analyze customer inquiries, identify potential issues, and triage requests based on training and established guidelines. Your ability to think analytically and make informed decisions will ensure optimal outcomes for our customers. You will also be responsible for tracking and documenting all phone, email,...