Independence Blue Cross LLC
Philadelphia, PA
The FEP Sr. Quality Business Analyst supports FEP Claims Operations with ensuring the quality of the transaction work performed by FEP Claims Operations and the processing vendor. The FEP Sr. Quality Business Analyst also participates in the various FEP Claims Operations transaction workstreams. Review FEP transactions to ensure accuracy of transaction and system processing. Provide timely documented feedback on issues identified at the processor and/or system level and execute escalation procedures if applicable Maintain flexibility in a team environment and identify process improvement opportunities and define system impacts that may result. Ability/willingness to participate in departmental knowledge transfer activities to facilitate cross-training efforts. Actively represents the FEP Claims Team on various projects and possesses proven ability to identify required action items and impacts. Represent FEP Claims Team on assigned...