Independence Blue Cross, LLC
Philadelphia, PA
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and wellbeing of the people and communities we serve. Customer Service Representative Responsibilities: • Attains and keeps current with the knowledge and skills required to provide information, service, and assistance in response to all inquiries. • Available as assigned to accept calls in a professional and courteous manner. • Determines the nature of the call and takes all possible action, including research, completing forms, or any followup, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact. • Acquire knowledge of all claims systems applications and member service systems. • Prepares and forwards appropriate requests to operating areas to accomplish action required as a result of the inquiry. • Checks...