19 customer advocate i jobs found

The Access Center Specialist II has mastered all requirements of the Access Center Specialist listed below and is trained in scheduling groups beyond their assigned specialty clinics and can be regularly assigned to additional specialties in times of need to stay within call center metrics. The Access Center is a high-volume contact center handling appointment scheduling, clinical escalation and general call routing and requests for information. The Access Center Specialist is responsible for obtaining and entering accurate demographic and insurance information for all encounters and must discuss financial obligations with patient families, collecting payments or escalating to Financial Advocates when appropriate. In addition, the Access Center Specialist is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with other Nemours departments to ensure all patient access...

The Access Center Specialist II has mastered all requirements of the Access Center Specialist listed below and is trained in scheduling groups beyond their assigned specialty clinics and can be regularly assigned to additional specialties in times of need to stay within call center metrics. The Access Center is a high-volume contact center handling appointment scheduling, clinical escalation and general call routing and requests for information. The Access Center Specialist is responsible for obtaining and entering accurate demographic and insurance information for all encounters and must discuss financial obligations with patient families, collecting payments or escalating to Financial Advocates when appropriate. In addition, the Access Center Specialist is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with other Nemours departments to ensure all patient access...

Westminster Communities of Florida is a national leader in senior living and dedicated to a mission of service to older adults. Founded in 1954, Westminster Communities of Florida is a fiscally strong, not-for-profit organization serving more than 10,000 residents in Life Plan Communities and affordable Rental Retirement Communities. Our communities offer independent living, assisted living, nursing care, home care, pharmacy services, therapy services, and affordable housing for seniors. Our Life Plan Community, Westminster St. Augustine, is located in the beautiful World Golf Village with convenient access to I-95, offering team members an ideal work environment that combines a welcoming community atmosphere with easy commuting and access to the greater St. Augustine region. We are proud to be recognized for excellence in senior care from U.S. News & World Report Best Nursing Homes for Rehab 2026, U.S. News & World Report Best Nursing Homes for Long-Term Care 2026,...

Westminster Communities of Florida is a national leader in senior living and dedicated to a mission of service to older adults. Founded in 1954, Westminster Communities of Florida is a fiscally strong, not-for-profit organization serving more than 10,000 residents in Life Plan Communities and affordable Rental Retirement Communities. Our communities offer independent living, assisted living, nursing care, home care, pharmacy services, therapy services, and affordable housing for seniors. Our Life Plan Community, Westminster St. Augustine, is located in the beautiful World Golf Village with convenient access to I-95, offering team members an ideal work environment that combines a welcoming community atmosphere with easy commuting and access to the greater St. Augustine region. We are proud to be recognized for excellence in senior care from U.S. News & World Report Best Nursing Homes for Rehab 2026, U.S. News & World Report Best Nursing Homes for Long-Term Care 2026,...

Nemours is seeking a Cash Reconciliation Specialist to join our team in Orlando, Florida. The Cash Reconciliation Specialist (CRS) is responsible for accurately receiving, reconciling, and reporting all patient and non-patient payments across hospital and practice locations. This role ensures timely deposits, prepares daily financial reports, and supports treasury operations. The CRS collaborates closely with front-line staff, treasury teams, and banking partners to maintain compliance and accuracy in cash handling processes. Job Responsibilities: Accurately reconcile all patient and non-patient cash collections, including pre-service, point-of-service, and post-service transactions. Prepare and verify daily deposits; ensure timely submission to the treasury office. Generate and review daily financial reports for accuracy and completeness. Identify and resolve discrepancies in cash handling and reconciliation processes. Coordinate with front-line staff, treasury, and...

Nemours is seeking an Access Center Specialist II (Full-Time), to join our Jacksonville, Florida team. This is a hybrid position. The Access Specialist II communicates with patients/providers via telephone to ensure accurate, prompt and courteous scheduling of specialty appointments according to established division guidelines. This position is responsible for obtaining and entering accurate demographic and insurance information for all encounters. The Access Specialist II is required to discuss financial obligations with patient families and collect when appropriate. The Access Specialist II is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with medical secretaries and department managers to ensure all patients' access needs are met. The Access Specialist II is required to provide superior customer service to both internal and external customers, and...

Nemours Children's Health is seeking a Language Interpreter to join our team in Orlando, Florida. This position is responsible for providing interpreter services and some written translations for inpatient, outpatient and emergency areas of care at Nemours Children's Hospital. Interpreter will provide services in the consecutive, simultaneous, and sight translation modes of interpretation. The interpreter will interpret spoken language for patients, families, and hospital staff to facilitate safe and reliable communication between everyone involved. Click Here to take a virtual tour. Position Responsibilities Provide Spanish interpretation for patients and hospital staff using protocols and practice standards for medical Interpreters. Ability to convert a spoken message into its equivalent without adding, omitting, or changing the meaning in the target language. Speak, read and write Spanish and English fluently. Identify linguistic and cultural barriers to effective...

Nemours is seeking a Diabetes Educator, FULL-TIME, to join our Specialty Care team in Orlando, Florida. This position provides diabetes education to the appropriate to pediatric population, families, school personnel, and groups. The position is responsible for the following: Provides timely, effective and appropriate diabetes education to the following populations: All newly diagnosed children with diabetes (any type) and their families hospitalized at Lakeland Regional Hospital (exception - patients admitted and discharged on off-weekends). All newly diagnosed children/families managed as outpatients at the Nemours Clinic. Children/families being readmitted for diabetes-related problems (if learning needs assessment indicates re-education is needed). Newly diagnosed children being seen for 1 week and 1 month follow-up at the Clinic. All clients with Type 1 or Type 2 diabetes who have not had at least 1 hour of annual diabetes follow-up education. (Can be delivered in a...

Nemours is seeking an Orthotic Tech Sr. (Full-Time) to join our team in Jacksonville, Florida. The Orthotic Tech Sr. will be responsible for the technical operations and the daily/long-term operations of the Orthotic and Prosthetic department lab. They shall assist in the fabrication, molding, measuring, and fitting of orthotics/prosthetics patients and provide assistance to the CPO/CP/CO. Maintaining the lab material includes managing inventory levels and ensuring our department costs are appropriate This individual will also be responsible for the delivery of care in accordance with Nemours Policies and procedures and promotes a patient and family centered care model. Duties also include managing the workflow of the milling and carver system. They will learn to manage all aspects of the carver including using modification software and the interface system that controls the fabrication of foam molds. This position will also need to be proficient in documenting in the patient...

The Executive Assistant III position will be responsible for coordinating and performing the administrative support functions required. The person in this position will demonstrate excellent customer service that promotes patient, staff, and customer satisfaction and reflects the Mission, Vision and Values of Nemours. Skills needed to successfully perform this position are the abilities to manage resources prudently, prioritize, make decisions, handle problems in a calm responsive manner, and learn quickly and independently. Work collaborative, be detail-oriented, organized, an excellent communicator - verbally, written, and interpersonal. This position will interact with varying levels of associates and departments within Nemours, as well as external organizations and vendors. Perform other duties as assigned by leadership. The position may be the subject matter expert for other assistant level roles Position Responsibilities Coordinate meetings facilitated by individual team...

Nemours is seeking a Patient Access Specialist I (FULL-TIME), to join our Nemours Children's Health team in Lakeland, Florida. Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the region. This position is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions...

Nemours Children's Health is seeking a Pharmacy Technician (Casual/PRN), to join our pharmacy team in Orlando, Florida. Work Schedule: Primary shifts are rotating day and evening shifts within the hours of 6:00am-11:00pm daily with overnight shift rotations as needed, 8:30pm-7:00am including an every other weekend rotation. Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide...

Join Our Team! Are you passionate about delivering exceptional customer service in a fast-paced healthcare environment? Nemours Children's Health is seeking a dedicated Patient Access Specialist to join our Admitting Department in our Tallahassee Office. This rewarding role serves as a vital first point of contact for patients and families, ensuring a positive experience while supporting accurate registration, insurance verification, and revenue cycle processes. Position Summary The Patient Access Specialist is responsible for onsite patient registration, insurance verification, appointment scheduling, and point-of-service collections. With occasional guidance, this role also helps resolve registration, billing, insurance, and payment-related inquiries while delivering outstanding customer service to patients and families. What Makes an Ideal Candidate? We are looking for a team member who demonstrates: Strong critical thinking and problem-solving skills. Initiative...

Overview Due to growth, we are adding an Analyst, Contract Operations to our team .   This role is ideal for a data-driven professional with experience in pharmacy benefit management (PBM), managed care, pharmaceutical contracting, or healthcare analytics. A successful candidate will possess strong analytical skills, a solid understanding of pharmacy claims and manufacturer contracting, and the ability to translate complex data into actionable business insights.   The PBM Contract & Rebate Analyst supports the administration and optimization of Lumicera's pharmaceutical manufacturer discount and contracting programs. They are responsible for operational aspects of Lumicera’s discount programs including, but not limited to contract compliance through direct pharmaceutical manufacturers, third party entities, contract optimization, contract reconciliation and reporting, sales and request for proposal (RFP) support, internal and external audit support, and client...

Nemours is seeking a Patient Access Specialist I (FULL-TIME), to join our Nemours Children's Health team in Port St. Lucie, Florida. Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region. This position is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions...

Genex Service LLC Medical Field Case Manager US-FL-Orlando Job ID: 26-19522 Type: Regular Full-Time # of Openings: 1 Category: Case Management Mitchell International, Inc. Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.   Be part of a team that makes a real difference. Responsibilities This is a full-time, hyrid...

Nemours Children's Health is seeking an Enterprise Resource Planning (ERP) Business Analyst to join our team in either Jacksonville, Florida, Orlando, Florida, Pensacola, Florida or Wilmington Delaware. This is a hybrid position The Enterprise Resource Planning (ERP) Business Analyst will support the implementation, optimization, and ongoing administration of enterprise financial and operational systems, including Oracle Fusion Cloud and Strata. This position serves as a key liaison between Information Systems and business stakeholders, translating business requirements into scalable technology solutions that improve operational efficiency, reporting capabilities, and organizational decision-making. The position described in the job description supports Oracle Cloud Healthcare Suite and Strata Suite modules and is responsible for workflow analysis, reporting, testing, documentation, issue resolution, and system improvement initiatives. The ERP Business Analyst will play a...

Nemours Children's Hospital in Orlando, Florida is seeking per diem or casual Pediatric Intensivist to join our dynamic and innovative team. Who we are! As one of the nation's leading pediatric healthcare systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 280,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, New Jersey, and Pennsylvania! The position is primarily a clinical position related to the diagnosis, treatment, and clinical management of pediatric critical care patients in a multidisciplinary environment that includes physicians, nurses, advanced practice providers, pharmacists, respiratory therapists, dieticians, and social workers. The position offers exposure to a variety of high acuity pediatric critical care patients. The position also requires teaching/supervision of medical students and...

Nemours is seeking a Medical Assistant for our Complex Care team in Jacksonville, FL The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol. Essential Functions: Greets patients and families at the clinical setting according to Nemours Standards of Behavior. Verifies patient identity using two patient identifiers (name and date of birth). Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit. Rooms patient ensuring appropriate documents are with...