Independence Blue Cross LLC
Philadelphia, PA, USA
Position Summary The Manager of Medicare Appeals & Grievances is responsible for the end‑to‑end operational, regulatory, and quality oversight of Medicare Advantage (Part C) and Medicare Part D appeals and grievance activities. This role ensures compliance with CMS regulations, NCQA standards, and contractual requirements, while driving operational efficiency, audit readiness, and a positive member experience. The Manager provides direct leadership to non‑clinical staff, oversees daily inventory management, ensures timely and accurate determinations, and partners closely with Compliance, Quality, Legal, Utilization Management, Delegation Oversight, and external vendors. Key Responsibilities Operational Leadership · Manage day‑to‑day operations of Medicare Appeals & Grievances teams, including staffing, workload distribution, case assignment, escalations, and performance monitoring. · Ensure appeals and grievances are processed accurately and...