$30.00 - $37.00 hourly
Semipack Services Inc
Melbourne, FL, USA
*Job Summary* The *Customer Success & ERP Systems Advisor* serves as a trusted technical advisor and strategic partner to manufacturing clients using ECI M1 . This role combines deep ERP and CRM expertise with proactive Customer Success practices to drive successful system adoption, optimize manufacturing workflows, and ensure clients realize maximum value from their ERP investment. The advisor is responsible for managing the full customer lifecycle while identifying opportunities for expansion and strengthening long-term client relationships. *Key Focus Areas:* * Hands-on technical expertise in ECI M1 (or equivalent manufacturing ERP platforms) * Advanced proficiency in SQL and Power BI for data analysis, reporting, and insights * Technical troubleshooting and issue resolution * Manufacturing process optimization and best-practice implementation * Proactive customer success management to drive adoption, satisfaction, retention, and growth The ideal candidate is both a...