Alaska Marine Lines
Seattle, WA
Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a Safety-Sensitive position.
Essential Duties and Responsibilities include the following. Other duties may be assigned :
Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
Provide quotes to provide the customer with estimated costs for shipping their item(s).
Provide bookings to customers to receive their item(s)...