Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a Safety-Sensitive position.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
- Provide quotes to provide the customer with estimated costs for shipping their item(s).
- Provide bookings to customers to receive their item(s) for shipping.
- Researching customer inquiries which may require communicating with other departments or operating companies.
- Occasionally physically verify cargo information or obtain cargo measurements.
- Occasionally collect and scan bills of ladings.
- Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
- Ability to work with several programs and screens at a time.
- Occasionally assist with billing charges on customer invoices.
- Collect payment over the phone.
Benefits You Can Look Forward To:
- Health Insurance - medical, dental, and vision with low employee contributions
- Health Insurance for your family – we also contribute to medical, dental and vision for your family
- Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
- Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
- 401(k) with company match + additional annual retirement contribution
- Health and Wellness Program - FitOn
- Tuition Reimbursement
- Employee Assistance Program
- Life Insurance and AD&D – we pay for at no cost to you
- Long term disability – we pay for at no cost to you
- Opportunities for internal promotions/career advancement
- Family friendly work hours (closed on weekends and paid holidays)
- Discretionary Bonus Program
- Competitive wages with annual performance and wage reviews
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
Education and/or Experience:
High school education or GED is required. Minimum of 2 years’ experience in customer service is required.
Other Skills and Abilities:
- Ability to meet a flexible work schedule based on the needs of the company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
- Ability to work alone and as part of a team with minimal supervision.
- Must be flexible and adaptive to constant changes and be able to work in a fast-paced environment.
- PC skills required: Microsoft Office proficiency. Ability to learn in-house software.
- Ability to work with several computer programs on multiple screens at a time.
- Keyboard and ten-key by touch.
*Compensation depends on skills and experience*