Equifax, Inc.
Atlanta, GA
What you'll do Take escalated consumer calls regarding their Equifax credit report. Address consumers questions or concerns and to ensure the accuracy of their credit file Provide support and education regarding credit information, credit file interpretations and Equifax products Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client. Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute Perform verifications of any information maintained on the credit file Take escalated consumer calls from Equifax or outsource locations Recommend changes or additions to existing consumer service policies, practices, or procedures Accurately document details of accessing consumer files and completing consumer's request Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer...