Park Place Technologies
Highland Heights, OH
Responsibilities:
Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
Support customer retention activities through timely communication and account coordination.
Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
Assist with documenting contract modification requests, including item additions, deletions, and term changes.
Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
Assist with customer onboarding activities and support coordination of additional Park Place service offerings....