JOHN B SANFILIPPO & SON, INC
Elgin, IL
The Customer Service Representative manages the order lifecycle from receipt through delivery for assigned customers, maintaining ownership of each transaction and ensuring timely resolution of issues.
This position is on-site 4 days a week in Elgin, IL.
Functions of the Position:
Execute the full order management process for assigned customers. Monitor order progress, follow up on internal delays, and communicate updates, changes, or issues to brokers and/or customers in a timely manner. Process orders for both assigned and unassigned customers and assist with new account setup. Ensure all order revisions are scanned on the same day as receipt to prevent billing delays. Maintain ongoing communication with brokers, customers, and JBSS business managers to address questions, resolve issues, and identify service improvement opportunities. Develop strong working relationships and coordinate with cross-functional teams to fulfill customer orders....