Finch Turf, Inc.
Rogers, AR
Position Title: Customer Support Analyst Job ID: R-001221 Location: US AR Rogers Office Posting Type: Full time Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: The Customer Support Analyst engages with customers in education and problem-solving interactions across multiple support channels, including phone, email, and chat. You'll provide great customer service through root cause analysis and issue resolution, leaning on your established skill set and growing SPS Commerce acumen to help customers succeed. WHAT YOU'LL DO Facilitate problem identification, research, and follow-up through to resolution, advocating...