Program Services Clerk

About the Role:

The Program Services Clerk plays a vital role in supporting the efficient operation of program services within an organization. This position is responsible for managing administrative tasks that ensure smooth program delivery and effective communication between departments and clients. The clerk will handle data entry, maintain accurate records, and assist with scheduling and correspondence to facilitate program activities. By providing reliable clerical support, the Program Services Clerk contributes to the overall success and responsiveness of the programs offered. This role requires attention to detail, organizational skills, and the ability to manage multiple tasks to support program goals effectively.

Minimum Qualifications:

• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Ability to handle confidential information with discretion.

Preferred Qualifications:

• Previous experience in an administrative or clerical role within a program services or social services environment.
• Familiarity with database management and data entry software.
• Basic knowledge of program operations and client service protocols.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience working with diverse populations and demonstrating cultural sensitivity.

Responsibilities:

• Perform data entry and maintain accurate records related to program services and client information.
• Assist in scheduling appointments, meetings, and program events to ensure timely coordination.
• Prepare and distribute correspondence, reports, and other documentation as needed.
• Respond to inquiries from clients, staff, and external partners in a professional and timely manner.
• Support program staff by organizing files, managing supplies, and performing other clerical duties to facilitate program operations.

Skills:

The Program Services Clerk utilizes strong organizational skills daily to manage records and coordinate schedules, ensuring program activities run smoothly. Proficiency in Microsoft Office enables efficient preparation of reports, correspondence, and data management tasks. Effective communication skills are essential for interacting with clients, staff, and external partners, fostering clear and professional exchanges. Attention to detail is critical when entering data and maintaining accurate documentation to support program integrity. Additionally, the ability to handle confidential information responsibly and multitask in a dynamic environment supports the overall success of program services.