Technology Support Specialist - Part Time

The Monroe Township Public Library seeks an enthusiastic, self-motivated and team-oriented candidate for Technology Support Specialist to provide essential support for the Library's technology infrastructure and ensuring reliable, secure, and future-focused digital services for staff and patrons. This part-time position requires technical proficiency and collaborative skills to maintain and advance the Library's technology systems.

Responsibilities:

Technology Support:

• Maintain and monitor the integrity, performance, and security of networks (LAN/WAN), servers, telecommunications, and databases under the direction of IT leadership.
• Perform routine updates, maintenance, and proactive performance monitoring to ensure maximum speed and uptime.
• Install, maintain, test, and repair PCs, laptops, printers, A/V equipment, and related peripherals.
• Diagnose and resolve hardware, software, and system issues promptly, which may occasionally require after-hours support.
• Serve as the primary point of contact for setup, troubleshooting, and support of A/V equipment in meeting and program rooms for staff and public events.
• Provide technical assistance and training to staff and patrons on library systems.
• Coordinate technology training for Library staff for Cybersecurity in compliance with Monroe Township
• Develop standard technical documentation, user guides, and knowledge base articles.
• Maintain records for hardware inventory, software licenses, warranties, and network configurations.
• Coordinate outside IT contractors and vendors during installation, maintenance, and repair projects.
• Collaborate with staff and leadership on technology projects, service evaluations, and library goals.
• Assist in developing technology plans, evaluating emerging tech trends, and recommending software/hardware upgrades.

Other Duties:

• Answer the telephone and direct calls to the appropriate departments or people.
• Attend appropriate meetings, workshops and seminars.
• Pursue ongoing professional development to stay current on library technologies.
• A particular position in this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

Qualifications:

Bachelor’s or Associate’s degree or certification in a computer science or technology related field and/or minimum two (2) years’ experience working with technology and electronic services or relevant experience in computer network operations, maintenance and repair. A combination of education, professional, and lived experiences that demonstrate the ability to meet the position’s requirements successfully may be considered.

• Commitment to supporting and advancing the library’s mission, vision, and strategic priorities.
• Exceptional customer service with strong verbal and written communication skills across diverse audiences.
• Strong analytical skills, precise attention to detail, and a proactive approach to troubleshooting.
• Demonstrated technical competence with a drive for continuous learning and professional development.
• Sound time-management skills with the ability to work independently.
• Must be 18 years of age or older and reside in New Jersey unless otherwise exempted by law. Successful candidate will be required to pass a pre-employment drug screen, physical, background / reference check and motor vehicle record check.

This is a part-time, non-union position of approximately 15-19 hours per week. Hours for this position will be a combination of morning, afternoon, and evening hours.

Apply by sending a cover letter, resume and three personal references to jobs@monroetwplibrary.org and include Technology Support Specialist in the subject line. Deadline for submission is November 13, 2026.