Key Responsibilities
- Create and manage product SKUs
- Generate and send customer quotes for add-on orders
- Place add-on and demo orders for existing customers
- Track orders through delivery and add product serial numbers to customer specific databases
- Assist with new customer rollouts, ensuring smooth setup and ordering
- Support existing customer renewals
- Assist with subscription plan changes for existing customers
- Process customer one-time invoices
- Support equipment returns and swaps, coordinating logistics as needed
- Maintain accurate records across relevant systems throughout all the above
- Communicate proactively with internal teams and customers to ensure timely execution
Qualifications
- Must reside in Arizona and be available during MST working hours
- Ability to commit to the full mid-November to mid-February timeframe
- Experience in supply chain, order management, or customer operations preferred
- Strong organizational skills and attention to detail
- Excellent communication skills for coordinating across internal teams and customers
- Strong time management skills and the ability to prioritize competing tasks
- CRM software experience (Salesforce preferred)
Hourly Rate: $18/hour
Duration: Mid-November to Mid-February (exact dates TBD)
Location: Remote; Arizona residents only
Hours: Monday through Friday, 8:00 AM to 5:00 PM MST (40 hours per week)