Program Manager

FM Talent Source is an enterprise that provides business and workforce solutions to help organizations nationwide overcome business challenges. Our clients include federal, state, and local government agencies, Fortune 500 Companies, and non-profit organizations. Founded in 2004, we have a strong history of providing recruitment strategies and utilizing effective project and quality management methodologies to ensure our clients’ success.

FM Talent combines the technical knowledge of our employees with strong execution to help customers achieve their desired outcomes. This helped our firm earn corporate accolades to include HR Tech Outlook Magazine’s Top 10 HR Consulting Firm (2021), finalist for the U.S. Chamber of Commerce’s Dream Big Awards 2022, the 2022 Globe Award recipient for Culture and Aligned Community, and Contractor of the Year Awards from the U.S. Department of Agriculture (USDA), Food & Safety Inspection Services Division.

FM Talent Recruiting Team works to provide the best possible experience for our clients. We take networking seriously and leverage our relationships to make the biggest impact, we see client relationships as our top priority. This position is contingent upon contract award.

Position Summary

The Program Manager will lead day-to-day contract operations and ensure work is completed on schedule, within established requirements, and according to applicable quality standards. The Program Manager will supervise contractor personnel, coordinate with Government stakeholders, monitor performance, and support continuous improvement across the program.

Key Responsibilities

• Manage contractor personnel and daily contract operations.
• Develop and maintain staffing, program-management, communications, and quality plans.
• Assign personnel schedules and manage resource allocations.
• Monitor deliverables, timelines, risks, issues, and corrective actions.
• Ensure adherence to ISO 9001 quality-management principles.
• Review performance discrepancies and coordinate corrective action.
• Lead recurring customer meetings, program reviews, and management briefings.
• Prepare monthly status reports, staffing reports, dashboards, and executive updates.
• Coordinate transition, onboarding, retention, and continuity activities.
• Foster innovation and continuous service-delivery improvement.
• Ensure compliance with Department writing, security, privacy, conduct, and performance requirements.

Required Qualifications

• Master’s degree in a related field or 12 years of qualifying experience in lieu of the degree.
• Minimum 8 years of specific Program Management experience.
• Current Project Management Professional certification.
• Experience managing schedules, budgets, risks, staffing, quality, and customer relationships.
• Demonstrated knowledge of quality-management systems and ISO 9001 practices.
• Experience supervising multidisciplinary contractor teams.
• Strong written, verbal, analytical, and stakeholder-management skills.
• Active Secret clearance.

Preferred Qualifications

• Experience managing Department of State or comparable federal civilian programs.
• Experience supporting Passport Services, workforce management, records management, administrative services, or headquarters operations.
• Experience developing and managing complex staffing plans and cleared recruiting pipelines.
• Experience implementing ISO-based quality and performance-management programs.
• Experience with SAFe, Agile, or project-portfolio management practices.
• Experience developing executive dashboards, scorecards, and operational metrics.
• Proficiency with Microsoft Project, Power BI, SharePoint, Teams, Excel, and PowerPoint.
• Transition experience involving large incumbent workforces or rapid onboarding.