Ready to Keep Vehicle Claims Moving Efficiently?
Be the Operational Expert Behind Exceptional Customer Service!
Join Us as a
Vehicle Services Administrator - Remote. Work Anywhere in the US!What's in it for you? Keep Claims on Track: Enter and monitor vehicle claims received through multiple channels, ensuring accuracy and timely processing.
Support Clients & Customers: Provide exceptional service to clients, insureds, and claimants while serving as a key point of contact.
Drive Operational Excellence: Manage assignment queues, reassign files as needed, and resolve transmission and workflow issues.
Ensure Billing Accuracy: Process invoice approvals, corrections, and routing while adhering to client-specific requirements and procedures.
At Crawford, every claim represents a person and a community we help restore. As a
Vehicle Services Administrator, your attention to detail, organizational skills, and customer-focused mindset will play a critical role in ensuring claims are handled efficiently and accurately from start to finish.
We're seeking professionals who thrive in a fast-paced environment, enjoy multitasking, and are committed to delivering exceptional service while supporting operational success.
This is your chance to be part of the
One Crawford family-where your expertise drives meaningful impact.
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Ready to support critical claims operations and make a difference every day? Apply today and help us restore lives!Provide administrative support for the claim administration process
- High school diploma; GED or the equivalent combination of education and experience.
- At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
- Knowledge of V-Tech application preferred.
- Good typing and 10 key skills.
- Strong computer skills along with a strong competency in Excel.
- Good telephone communication skills.
- Must possess strong customer service skills.
- Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
#LI-CB3 #LI-Remote
- Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
- Monitor assignment queue for new claims entered directly by clients.
- Use clients' application to obtain claim information and update clients with our field staff information.
- Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
- Provide customer service to clients, insureds, claimants, etc.
- Escalate calls as necessary to other parties for resolution.
- Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
- Ensure correct routing of invoices approved via manual approval process.
- Ensure correct documents are attached where appropriate.
- Process invoice corrections when needed.
- Monitor and resolve transmission queue errors.
- Assist management with reports or provide reports as needed.
- Performs other duties as needed.