MSS Program Aide

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting, which enhances the independence and dignity of each person.  WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness.  WSFSSH is an Equal Opportunity Employer (EOE)

Multi-Site Support (MSS) Program Overview

WSFSSH's Multi Site Support program provides flexible, on-demand staffing coverage across our 30+ residential and program sites, all of which require 24/7 support. Team members step in to fill scheduling gaps and ensure consistent, high-quality service for the individuals and communities we serve — often across multiple roles including Personal Care Assistants (PCAs), Porters, Kitchen Aides, and Program Aides.

This pool is a great fit for candidates who want flexible scheduling, exposure to different sites and teams, and the opportunity to build experience across WSFSSH's supportive housing programs. Many per diem staff use this as a pathway into full-time roles within the organization.

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Responsibilities

• Supervise the personal hygiene and physical well-being of the residentsMonitor to assure that residents are eating meals regularly each dayAssist residents in using the dining room, participating in activity programs, and joining in the life of the residenceEscort residents to medical and other appointments as directed, including visiting residents who are in hospitalAssist kitchen staff as needed in meal preparation, serving, and clean upAssist housekeeper/porter as assigned, including participating in recycling activities and laundryTravel for errands to stores, clinics, and offices as directedMonitor the safety and security of the building and residents by staffing the front desk, including: Interacting with residents in cordial, respectful way, spending time with them and assessing their individual needsScreening visitorsMonitoring any alarm and security systemsAnswering phone callsWork as a member of a team to establish and maintain high level of care and respect for the resident communityWork cooperatively with other staff membersActively communicate any issues or concerns to his/her supervisorReport information about resident progress, needs, and problems with other staffAttend training sessions and conferences as required for enhancement of job skillsImplement emergency procedures as necessarySubmit all required reports in a complete and timely mannerAssist with other duties as assigned

QUALIFICATIONS EXPECTED

• High School Diploma, or equivalent, required. Higher education preferredAble to work in a multicultural and diverse environmentAble to perform job responsibilitiesAble to speak, read, and write English (as required by DSS regulation 487.9.13)Experience working with dependent persons